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I deposited 30k in bons casino on 16th November and still it is not credited in my bons account plz solve my issue

Dear Jatinvardhani, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Veronika

Hello mam I am discussing you in brief about these case,

Actually mam I deposited 30k amt on 16th November 2024 but it is not credited to my bons account the second day I ask then they ask me to wait for checking,today more than 2 months done from these payment done but still they asked me to wait we are checking.

Once they vip manager Sanjay said that the payment provider did not got these payment then I asked him for send the statement of the payment provider but they refused to give the statement.

From my side I file a chargeback in my bank but bank said me that payment is successfully done with no issues so chargeback is not possible.

In these 2 months I send so many proofs of my payment such as bank statement,screenshots and information UPI transaction number of payment all the information they asked me to send I send all the informations but they still ask me to wait and says we are checking.

I am sending you the details of payment which I made form gpay.

Thank you for your replies.

To proceed with your case, could you please forward me the following documents?

• screenshot of your transaction history in your casino account
• communication with your payment provider
• bank statement starting from the date you made the transaction that has not been credited to your casino account until today

My email address is veronika.f@casino.guru. Thank you for your patience and cooperation.

Hello mam as you told I provide all the documents to your email id.

Thank you very much, Jatinvardhani, for providing all the necessary information. I will now transfer your complaint to my colleague Katarina (katarina.d@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear Jatinvardhani, 

My name is Katarina, and I will be assisting you in solving this case. I am sorry for the situation you found yourself in. 

Now, I would like to invite Bons Casino representative to join this conversation. 

Dear Bons Casino, could you please provide more information about this case? 

Looking forward to your reply.

Bons credited the amt in my casino account and as per rule I wager 3x of amt but still they are not giving me witfdrwal fron 2 days.

Hello dear casino guru plz close my case I got my amount from bons casino.

Thankyou for help.😊😊

Dear Jatinvardhani,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Katarina

Casino.Guru