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Blocked (removed from the menu) the only possible withdrawal method after the third request for withdrawal within a month. At the same time, there were more deposits.

Technical support suggests using another withdrawal method, but all of them do not work in my situation. Deposits were both from cards and by bank transfer, but I can only receive by bank transfer. Exactly this method disappeared from the menu, but it works for other players in Korea (specially checked at my request)

Заблокировали (удалили из меню) единственно возможный способ вывода, после третьей заявки на вывод в течении месяца. При этом депозитов было больше.

Техподдержка предлагает воспользоваться другим способом вывода, но все они в моей ситуации не работают. Депозиты были и с карт,и банковским переводом, но получить могу только банковским переводом. Вот именно этот способ пропал из меню, но у других игроков в Корее он работает (специально проверили по моей просьбе)

Hello Mulan,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Bons Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you try to use a different browser or clearing the catche on the one you use? Since when exactly is the issue ongoing? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear Mulan,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.