Igrač iz Alberte je zatražio povlačenje manje od dve nedelje pre podnošenja ove žalbe. Uplata još nije obrađena. Žalba je odbijena jer igrač nije odgovarao na naše poruke i pitanja.
The player from Alberta requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The complaint was rejected because the player didn't respond to our messages and questions.
Igrač iz Alberte je zatražio povlačenje manje od dve nedelje pre podnošenja ove žalbe. Uplata još nije obrađena. Žalba je odbijena jer igrač nije odgovarao na naše poruke i pitanja.
Zdravo, nakon mog trećeg depozita dobio sam nagradu za lojalnost za 40 okretaja u igri Lucha Libre. Veoma sam upoznat sa RTG sajtovima i pridržavanjem uslova koji bi poništili moj dobitak i nisu prekršili nikakva ograničenja ili uslove. Takođe sam ispunio sve uslove za klađenje i tada sam zatražio povlačenje. Ovo je moje drugo povlačenje i u potpunosti sam završio kic proces, tako da nisam mislio da će to biti problem. Međutim, sada je više od nedelju dana od prvobitnih zahteva za plaćanje koji su podneti u 7:45 po približno istočnom standardnom vremenu 25. aprila. Pokušao sam da komuniciram sa podrškom, pitBoss-om i odeljenjem za plaćanja, ali jedini koji će zaista odgovoriti je podrška, a oni mi kažu da ne mogu da mi pomognu jer nisu odeljenje za plaćanje.
Hello, following my third deposit I was given a Loyalty reward for 40 spins on the game Lucha Libre. I am very very familiar with RTG sites and adherence to the conditions in place that would nullify my winnings and did not breach any restrictions, or conditions. I likewise met all the wagering requirements and at which time I requested withdrawal. This is my second withdrawal and I've completed the kyc process entirely, so I didn't think it would be an issue. However, is now over a week beyond the initial payment requests which was made at 7:45 roughly Eastern standard Time on April 25th. I have tried communicating with support, pitBoss, and the payments department, but the only one that will actually reply is support, and they tell me they can't help me because they're not the payment department.
Dear wguy590,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
je politika koju imaju na svojoj veb stranici i prema onome što su pokazali iz iskustva u prethodnom povlačenju je: Zadržavamo pravo da pokrenemo postupak povlačenja nakon što prođe 72 sata. Štaviše, moje prethodno povlačenje dogodilo se na 72 sata i vrlo tačno tačno 72 sata nakon što sam zatražen. I konačno nula komunikacija ne pomaže. Dakle, uz to rečeno, čak i ako je ono što kažete standardno za njih i činjenice iz moje istorije kazina kažu da su vaše netačne, status se uopšte nije promenio, nije u fazi pregleda, i sigurno se ne pomera dalje da se odobri ili naredna faza isplate.
I tako, imajući u vidu istoriju iskustva i ono što je drugačije sa ovim povlačenjem, možda ćete videti da su moji razlozi validni.
is the policy they have on their website and from what they have shown from experience in previous withdrawal is : We hold the right to initiate the withdrawal procedure after 72 hours has passed. Furthermore, my previous withdrawal happened at the 72 hour mark and very accurately at the exact 72 hours after requested. And finally zero communication is not helping. So with that said, even if what you say is standard for them and the facts of my history of the casino says your incorrect, it hasn't changed in status whatsoever, is isn't at being reviewed stage, and certainly not moved beyond that to approved or the subsequent disbursement stage.
And so given the history of experience and what is different with this withdrawal, perhaps you might see my reasons are valid.
Dear wguy590,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Nažalost, igrač nije odgovorio na naše poruke i pitanja. Shodno tome, nismo u mogućnosti da dalje istražujemo i nemamo drugog izbora nego da odbijemo ovu žalbu.
Igrač može ponovo da otvori ovu žalbu u bilo kom trenutku.
Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.
The player can reopen this complaint at any time.
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, poboljšanje iskustva igrača i pošten pristup kockanju.
Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
Casino.guru je nezavistan izvor informacija o online kazinima i online kazino igrama, i nije kontrolisan od strane bilo kojeg operatora igara ili bilo koje druge institucije. Sve naše recenzije i vodiči su kreirani iskreno, u skladu sa najboljim znanjem i rasuđivanjem naših članova iz ekspertskog tima; ipak ovaj sadržaj je napravljen u informativne svrhe i ne bi smeo i trebao da se tumači kao pravni savet. Bitno je da uvek ispunite sve regulatorne zahteve pre nego počnete igrati u određenom kazinu.
Proverite svoj inboks i kliknite na link koji smo Vam poslali:
youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.