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They say I over bet on bonus money.. I were not using bonus money I made 3 200 dollar deposit with no bonus

Dear Joel,

Thanks for contacting Casino Guru and I am so sorry to hear about your troubles. Could you please send us a screenshot of your bonus account or betting history proving that you have not claimed any bonuses to support your claims? Thank you so much in advance for your reply.

Best regards,

Satrio

Dear Joel,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Best regards,

Satrio

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.