Zdravo svima,
Hvala vam što ste nam se obratili.
Iskreno nam je žao zbog frustracije koju je Jaciellii doživeo sa njihovim zahtevima za povlačenje.
Važno nam je da naši igrači imaju fer i transparentno iskustvo.
Naša evidencija pokazuje da je zahtev za povlačenje odbijen 03.12.2023. za vrednost od 930,00 BRL
Iznos depozita od 25,00 BRL je vraćen na kazino račun igrača i dobici su poništeni.
Gore navedene radnje su preduzete jer smo prilikom pregleda istorije igara igrača otkrili da su opklade veće od 10% iznosa bonusa.
Igrač je položio depozit od 75 BRL koji je zahtevao bonus od 10 BRL
Stoga je maksimalna opklada koja se mogla staviti je 1 BRL
Istorija igara odražava opklade u vrednosti od 1,75 BRL, 1,25 BRL, 1,5 BRL, 2 BRL, 3 BRL i 5 BRL
Ovo se može videti u istoriji transakcija na nalogu igrača.
Istorija igre vam takođe može biti poslata ako je potrebno.
Uslovi i odredbe bonusa navode sledeće:
Sledeće aktivnosti klađenja nisu dozvoljene dok se ne ispune uslovi klađenja ovog bonusa:
4. Klađenje na više od 19,00 BRL po okretu ili 10% primljenog bonusa (manji od ta dva) na slot igricu
Ako se prilikom pregleda vaših aktivnosti klađenja utvrdi da ste izvršili nešto od gore navedenog, vaš dobitak će biti uklonjen.
Primenjuju se Opšti uslovi .
Uslovi i odredbe za svaki bonus nalaze se na svakoj bonus stranici našeg kazina.
Stoga su dostupni svim igračima za čitanje pre kupovine i igranja bonusa.
Ako se pri pregledu aktivnosti klađenja utvrdi da nisu poštovani uslovi i odredbe, dobici će biti uklonjeni.
Preuzimanjem bonusa prihvaćeni su uslovi i odredbe ovog bonusa, koji uključuje klauzulu o maksimalnom povlačenju.
Ako je potrebno još nešto, slobodno nas kontaktirajte.
Srdačan pozdrav,
Predstavnik kazina Boo
Hello All,
Thank you for reaching out to us.
We are genuinely sorry for the frustration that Jacielliy has experienced with their withdrawal requests.
It is important to us that our players have a fair and transparent experience.
Our records show that a withdrawal request was declined on 2023-12-03 for the value of BRL 930.00
The deposit amount of BRL 25.00 was returned to the player’s Casino Account and the winnings were voided.
The above actions were taken as when reviewing the player’s Game History, we found that bets were placed larger than 10% of the bonus amount.
The player made a deposit of 75 BRL which claimed a bonus of 10 BRL
Therefore the maximum bet that could be placed was 1 BRL
The Game History reflected bets made to the values of 1.75 BRL, 1.25 BRL, 1.5 BRL, 2 BRL, 3 BRL and 5 BRL
This can be seen in the Transaction History of the player’s account.
The Game history can also be sent to you if needed.
The Bonus Terms and Conditions state the following:
The following wagering activities are not allowed until the wagering requirements of this bonus have been completed:
4. Betting more than 19.00 BRL per spin or 10% of the received bonus amount (the smaller of the two) on a slot game
If, on review of your wagering activities, it is found that you have performed one of the above, your winnings will be removed.
The General Terms and Conditions apply.
The terms and conditions for each bonus are found on every bonus page of our casino.
They are therefore available to all players to read before purchasing and playing the bonuses.
If, on review of the wagering activities, it is found that the Terms and Conditions were not honored, the winnings will be removed.
By claiming the bonus, the terms and conditions of this bonus have been accepted, which includes the maximum withdrawal clause.
If anything further is needed, please do not hesitate to contact us.
Best regards,
Boo Casino Representative
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