Dragi lukor83,
Hvala vam puno što ste podneli ovu žalbu. Žao mi je što čujem za vaš problem. Dozvolite mi da vam postavim nekoliko pitanja kako bih se uverio da potpuno razumem vašu situaciju.
Da li ste naveli tačan razlog zašto želite da se vaš nalog zatvori?
Možete li, molim vas, da nam kažete koji je trenutno stanje na vašem kazino računu?
Da li ste ranije izvršili uspešne isplate iz ovog kazina?
Možete li ljubazno da navedete da li ste prošli KIC verifikaciju?
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala unapred na odgovoru.
Srdačan pozdrav
Veronika
Dear luxor83,
Thank you very much for submitting this complaint. I'm sorry to hear about your issue. Please allow me to ask you a few questions to make sure I understand your situation completely.
Have you stated the exact reason why you wish your account to be closed?
Could you please advise what the current balance in your casino account is?
Have you made any successful withdrawals from this casino before?
Could you kindly specify if you passed the KYC verification?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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