Booms.bet Casino - Povlačenje igrača je odloženo zbog blokiranog naloga.

have deposited by my bank 4 times without problem to (Scammer Booms.bet),One time i have deposite as Ltc crypto (241 euros)Has been blocked by scammer casino Booms.bet.without any expression!Morever for 18 days did not refund it to my bank!and even they can not express about why my ltc blocked.(!)I have done my KYC but that scammer casino just say wait!

I have complaiened about that scammers to formal places in Netherland and i learn that they are illegal in Netherland.Their chat service transfer to Bot accounts!and finally they blocked chat too !There is no reply only they say if we get update inform you.

So i request all of my money refund back to me!Because they are illegal (also thief)

Because of that thief,I have been waiting for 18 days for my own money.

Dear Aytekin,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

• Am I correct in understanding that a deposit of 241€ you made to the casino has not been credited to your account?
• Have you contacted your payment provider to confirm whether the transaction was successful and that the money reached the casino?
• Could you kindly clarify why the casino blocked your account?
• Have you received any emails or communication from the casino after your account was blocked? If so, I would appreciate it if you could forward them to me at veronika.l@casino.guru for further review.

I truly hope we can help resolve this issue as soon as possible. Thank you in advance for providing the requested details.

Best regards,

Veronika

Thank you for the reply.I have deposited as ltc 3.74 (as Euro it was 241 Euros)

I have seen my deposite at casino account,But 10 second after it diseppared.

Because it was As ltc transfer has been successfully.

I have also document which has show transfer was successfully.

I have contact to Casino support,They say i must wait.And i have been waiting 19 days!For my own money!I request all of my deposite incluide my bank transfer too refund to my bank account.

Thank you for your email. Have you tried contacting your payment provider once you noticed that the deposit was not credited to your casino account?

Moreover, you still have not answered my question if you received any emails or communication from the casino after your account was blocked.

Thank you for your reply.

First, I kindly ask that you refrain from spamming me with emails you send to several email addresses threatening legal action. That is not relevant to our investigation. Please provide only the information relevant to your case that I have requested, as this will allow us to process your complaint more efficiently.

Second, please request your gaming history from the casino, starting from November 6th, in Excel format. This will help us verify whether the deposited funds were used for playing, or if they really just "disappeared".

Third, could you clarify why the casino is calculating both your losses and its own losses? Is it in any way related to your refund request? If your request is based solely on the casino not being licensed in the Netherlands, I regret to inform you that we will not be able to assist further. Casino Guru does not handle complaints related to licensing regulations or policies. While we understand your concerns, our role is limited to mediating disputes between players and casinos; we do not have the authority to enforce or interpret the legality of licensing rules.

Thank you for the reply.If i added to email it is was not spam to you!It was for people to see what happening who gave 5 stars to that kind of casinos.

Hello Again,

Today Booms.bet has contacted to me and they will refund back to me.

Thank you for your help.And thank you vip department of booms.bet and thank you Vip manager levi

Please send me the email you received from the casino regarding your refund.

Also, please answer the questions I asked you in my previous reply. In particular, we need to know if you requested a refund because the casino does not have a Dutch license.

Problem is not license,Problem is my deposite 3.74 ltc has not been credit to casino account.And They did not refund back to me.

I request ,Gaming history since 06-11-2024 they did not even send it.

They dont reply to.my emails.

Thank you very much, Aytekin, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

I think that that case will be process 1 or 2 years.

Hello there,

Thank you Aytekin for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Booms.bet Casino for their help in resolving this complaint. We would like to know why was the player's account blocked and what can we do to help the player receive their funds.

Thank you!

I have requested closed my account!Because my ltc crypto 3.74 has not been credit to casino account.And since 06-11-2024 They did not refund it

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

This is casino is most unhones,scammer,shameless,liar,thief!

Dear Casino Guru

Today,Management of booms.bet has contacted to me and they inform me about my refund paid.

I want tto thank you to all of you and management of booms.bet

Please delete my screenshots.Everything is fine now.

Happy holidays😀

Best Regards,

Aytekin

Dear Aytekin,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Happy holidays!

Best regards, 

Peter

We’ve reopened this complaint at the request of Aytekin. We received the following message:

Hello Casino Guru,

That scammer casino did not keep promise and untill today they didnt send my money

Dear Booms.bet Casino, we would like to know what we do to help the player receive their funds.

Thank you!

these scammers casino's writing to me.

1)They said funds already sent and wait till reach to bank account(26-12-2024)

2)When i ask when i will receive my money?Their reply we work on it(!)

I have deposite 3.74 LTC ,They Sent me back 2.50 Ltc(!)I have been waiting For 76 days(!)

From now on i request all of my deposite(!)780 euros and 1.20 Ltc Crypto

this casino is really scam.Please can you open sensitive attachted?I think everybody must see

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates under a license which doesn't offer a way to further escalate the complaint there's nothing we can do to assist further.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Peter