The player from Michigan had encountered problems when he attempted to withdraw his bonus winnings from an online casino. The casino had claimed that the player violated the referral bonus terms and conditions, which resulted in his account being locked and his withdrawal request denied. The player, however, maintained that he adhered to all the casino's terms. Despite our team's efforts to resolve the issue, the casino did not cooperate and failed to respond to our inquiries. Consequently, we marked the complaint as 'unresolved', which could have negatively impacted the casino's rating. We had advised the player to contact the Curacao eGaming Authority for further assistance.
Igrač iz Mičigena je naišao na probleme kada je pokušao da podigne svoj bonus dobitak iz onlajn kazina. Kazino je tvrdio da je igrač prekršio odredbe i uslove bonusa za preporuke, što je dovelo do toga da je njegov račun zaključan i odbijen njegov zahtev za povlačenje. Igrač je, međutim, ostao pri stavu da se pridržava svih uslova kazina. Uprkos naporima našeg tima da reši problem, kazino nije sarađivao i nije odgovorio na naše upite. Shodno tome, žalbu smo označili kao „nerešenu“, što je moglo negativno da utiče na rejting kazina. Savetovali smo igrača da kontaktira Upravu za elektronske igre Curacao za dalju pomoć.
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