Dragi Frostbite845,
Hvala vam puno što ste podneli žalbu. Iako razumem vašu frustraciju, želeo bih da naglasim da svaki kazino ima drugačiju politiku bonusa i sistem nagrađivanja, i njima je dozvoljeno da odluče ko ispunjava uslove da ih dobije. Izvinjavam se, ali ne možemo da kaznimo kazino zato što vas je isključio iz svog bonus programa, niti smo u poziciji da prisilimo kazino da vam dodeli bonuse. Mogu samo da vam preporučim da pronađete kazino koji bolje odgovara vašim zahtevima za bonus.
Ne ustručavajte se da me kontaktirate ako postoji još nešto, što bih mogao učiniti za vas, inače ću biti primoran da odbijem ovu žalbu.
Hvala na razumevanju.
Srdačan pozdrav,
Kristina
Dear Frostbyte845,
Thank you very much for submitting your complaint. Although I understand your frustration, I would like to emphasize, that each casino has a different bonus policy and reward system, and they are allowed to decide who is eligible for receiving them. I apologize, but we cannot penalize the casino for excluding you from their bonus program, nor we are in a position to force the casino to grant you bonuses. I can only recommend that you find a casino that suits your bonus requirements better.
Please do not hesitate to contact me if there is anything else, I could do for you, otherwise, I will be forced to reject this complaint.
Thank you for your understanding.
Best regards,
Kristina
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