Da, član sam 6 godina!! Da, deponovao sam prve nedelje, a zatim sam prvi došao i dobio sam svoju navodnu novčanu nagradu bez ograničenja na plate i upravo sam je ostavio unutra i iskoristio sam je za finansiranje početka druge nedelje jer je navedeno da je to gotovinski novac bez ograničenja pa pod tim izgovorom nastavio sam da igram i igrao sam 7 sati i završio kladeći se $53,000 pre nego što sam ostao bez novca, ali sam bio oduševljen jer sam znao da sam po svojim proračunima imao 1200 poena daj ili uzmem nekoliko!! Sledeća najbliža osoba je imala oko 300 poena, tako da sam jedina osoba koja mi je bila konkurencija već četiri puta bila ispred u obračunu bodova!! Mislim, bio sam gore-dole u gradu. U jednom trenutku sam bio do 10 hiljada. Napravio bih povlačenje da sam znao da ovo ne igram na turniru i da to nije bio veliki broj poena, pa onda znate, ja nakon što znate da želim da proverim lobi i da pokazujem poene pa sam razgovarao sa četovanjem i oni su se osramotili sa mnom i rekli da znate da nemam kvalifikovane depozite. Mislio sam kako to misliš, druže, imao sam 2500 dolara u gotovini. Mislim kako to misliš? Žao mi je što ne mogu ništa da uradim za tebe čoveče, pa ako poeni kažu OK, moj povraćaj novca je kao da nema jer nema depozita za poziv na poziv, na šta misliš? Bila je to gotovina, čoveče, gotovina ima ograničenja na to jer to nije gotovina, mislim da je ovo potpuno nepravedno. Kao da si ti na redu da dobiješ tortu i trebaš, a zabrljalo je to što sam im isprva poslao e-poštu, zvučao je kao da će mi pomoći ako čitaš mejlove, on je kao da moram da razgovaram sa našim marketinškim timom za zadržavanje i da vidim šta se dešava sa tim. Znaš kao da nije znao, ali zvuči kao da ni on nije mislio da je fer i odjednom mi se javio nakon što mu se marketing vratio, tako da je kao da su tek sada doneli odluku da nije fer . Nigde nije navedeno u uslovima i odredbama da piše da se ova nagrada ne može igrati na turniru ili da se ne može koristiti za prikupljanje poena, a ni za nju ne dobijate povraćaj novca, tako da ako bi pisalo da bih ja zaradio povlačenje odmah i onda samo napravio bitkoin ili kripto depozit, ali sam shvatio da je to gotovina, zašto smo sve to vreme, mislim, koja je poenta da sam znao da to ne radim i da mi onda dozvoliš da igram znaš šta sve poništava zašto bih to uradio, nakon šest godina što sam bio mušterija za njih, da me to stvarno iznervira, čovječe? I posle toliko vremena znam sva pravila koja uvek kupujem po pravilima. Ovo je jedan od onih da su samo povukli jebeno brzo, to me iznervira, čovječe, jer bih na sljedećim turnirima dobio još jednu nagradu od 2500 kešbacka je kada napravite depozit, vratite 30% na to ako je bonus besplatni depozit ako nemojte, to je samo novac i mislio sam da na kraju dana znate u ponoć dobijate 10% vaših dnevnih gubitaka što bi bilo još 250!! u činjenici da sam bio prilično samouveren, ionako sam hteo da pobedim na turniru dok me nisu tako zeznuli jer ne razumem u čemu je poenta znaš da li imam keš na svom računu to je keš mislim u kom trenutku si reci da nije gotovina iako na nagradnoj tabli piše keš i onda uzmi malo dalje, zar ne misliš da bih odmah napravio povlačenje i onda normalno napravio depozit i onda igrao na turniru da sam znao da su to uslove šta mislite da bih igrao. Hell no!! Izneo sam sve ove zabrinutosti i komentare sa šefovima pit bosova, imali smo gomilu dopisnika. Uložio sam još jednu žalbu jer nisam znao kako da priložim svoje imejlove uz ovu. Kao da nije bilo opcije. Mogu to da shvatim, tako da mi treba samo još jedna žalba protiv kazina Ektreme, ako nađete tu žalbu, sve su to fajlovi sa našom prepiskom napred-nazad. Nadam se da ste pročitali one koje će vam dati nešto kao da je sinopsis naših interakcija i zabrinutosti bio prilično jednostavan do tačke o tome znate, a oni su jednostavno tukli u autobusu. Nisu direktno odgovorili ni na jedno pitanje. Rekli su da je loše. pa sam mu postavio pitanje. Rekao sam OK dobro pošto igram i trošim taj novac i bez obzira na sve to se neće računati na turnir kao što sam mislio da igram, rekao si da je to lažni novac, pravila i propisi svi kažu da je to gotovina. Tako da sam samo refundirao novac i povukao, a onda ću normalno deponovati i onda igrati, rekao je ne da ste ga već potrošili. Ali činjenica da sam platio i igrao utakmice na turniru, mislio sam da igram i završio sam da nisam igrao nije dobijao poene ono što sam platio za to je bilo neprihvatljivo, pa pošto je to slučaj, osećam se kao da onda zaslužujem povraćaj jer sam platio nešto što nisam dobio. ne mogu to učiniti. Misliš da se prema meni ponašaju malo bolje od onog tipa kojeg znaš!! Molimo pročitajte svu tu prepisku u imejlovima. Cenim što ste odvojili vreme da mi pomognete!! Ako imate još pitanja samo pitajte.
Yes I have been a member for 6 years!! Yes I deposited the first week then came in first an I was awarded my supposed cash prize with no wage restrictions an I just left it in there used it to fund the start of week 2 because it was stated it was cash money w no restrictions so under that pretense I continued to play an I played for 7 hours an ended up wagering $53,000 before I ran out of money but I was stoked because I knew I had by my calculations 1200 points give or take a few!! A the next closest person was at like 300 points so the only person who was my competition I was four times ahead of in the points calculations already!! I mean I was up and down uptown. I was at one point I was up to like 10 grand. I would’ve made a withdrawal if I would’ve known that this I wasn’t playing in a tournament and it wasn’t a massive points so then you know, I after you know That I want to check lobby and was showing points so I talked to the chat and they got lippy with me and said that you know I don’t have any qualifying deposits. I was like what do you mean dude I had $2500 cash in there I mean what do you mean? Sorry I can’t do anything for you man so if the points says OK, my cashback is like no cause there’s no call call deposit like what do you mean? It was cash dude cash cash have restrictions on it cause it’s not cash that’s where I think this is totally unfair. It’s like your turn have cake and need to and it’s messed up point is when I emailed them at first he sound like he was gonna help me out if you read emails he’s like I gotta talk to our retention man marketing team and see what’s going on with that. You know like he he didn’t know but he sound like he he didn’t think it was fair either and sudden he got back to me after marketing got back to him so it’s like they just made the decision now that it’s not not fair. It’s not listed anywhere in terms and conditions that it says this prize cannot be played in the tournament or it cannot be used to mass points and you don’t get cashback for it either so if it would’ve stated that I would’ve made the withdrawal instantly and then just made an bitcoin or crypto deposit, but I figured it was cash in there why we all that time I mean, what’s the point had I known that not doing that and then allowing me to play you know what invalidate everything why would I do that, after six years of being Customer for them to do that really really piss me off dude? And after all this time, I know all the rules that I always buy by the rules. This is one of those were they just pull the fucking fast on it pisses me off dude because I would’ve had the next tournaments prize another 2500 off cashback is when you make deposit get 30% back on it if it’s a bonus freedeposit if you don’t, it’s just money and I meant to end of the day you know the clock midnight you get 10% of your daily losses which would’ve been another 250!! in the fact that I was pretty confident, I was gonna win the tournament anyways until they screwed me like that because I don’t understand what’s the point you know if I’ve cash in my account that’s cash I mean at what point did you say it’s not cash even though on the prize board it says cash and then take a little further, don’t you think I would have just made the withdrawal instantly and then make a deposit normally an then play in the tournament Had I known those were the conditions do you think I would’ve played. Hell no!! I’ve voiced all these concerns and comments with the pit bosses we had tons of correspondents. I made another complaint because I didn’t know how to attach my emails to this one. There was like no option. I can figure it out so I just need another complaint against casino Extreme, if you find that complaint those all those are the files with our correspondence back-and-forth. I hope you read those it’ll give you kind of like a synopsis timeline of our interactions and concerns was pretty pretty straightforward to the point about it you know and they just beat on the bus. They didn’t answer any questions directly. They said it was too bad. so I asked him a question. I said OK well since I am playing and spending that money and no matter what it’s not gonna count towards the tournament like I thought I was playing you said it’s fake money the terms rules and regulations all say it’s cash. So I was like just refund the money an I’ll withdrawal and then I’ll deposit normally and and then play he said no you already spent it. But the fact that I paid for and played games in a tournament, I thought I was playing and I ended up I wasn’t playing wasn’t getting points what was I paying for it was ineligible so since that’s the case I feel like I deserve a refund then cause I paid for something I didn’t get. can’t do that . You think they treat me a little better than that dude you know !! Please read all those correspondence on the emails. I appreciate you taking the time to help me out!! If you have any more questions just ask.
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