Zdravo cslove624,
Zdravo Matej,
Nadamo se da ste dobro.
Imajte na umu da smo pregledali račun igrača i pritužbe.
Dana 24. septembra, igrač je uplatio $29,99 depozita i zatražio bonus STRIKE501. Bonus ima sledeće uslove:
https://casinobrango.com/terms?class=STRIKE501
Kao što možete videti na slici iznad, progresivni slotovi su ograničeni i ne mogu se igrati sa dotičnim bonusom.
Igrač je, nakon što je ispunio uslove za klađenje bonusa, nastavio i odigrao 95 igara sa klađenjem od $410,00 u procesu na Aztec's Millions - Progressive slot.
S obzirom da je većina dobitaka igrača proizašla iz klađenja na ograničenu igru, tim za plaćanja nije imao drugu opciju osim da poništi dobitak i da nadoknadi depozit.
Nakon završenog pregleda, Uprava može igraču ponuditi sledeće:
Igraču će biti nadoknađeno 150,05 dolara jer je to bio stanje na računu igrača u trenutku kada su ispunjeni uslovi za klađenje i u tom trenutku igrač nije napravio nijedan prekršaj.
Cslove624, obavestite nas da li je ovo rešenje prihvatljivo za vas kako bismo mogli da nastavimo sa nadoknadom. Očekujemo vaš odgovor.
Srdačan pozdrav,
Luke Nevman
Menadžment kazina Brango
Hello cslowe624,
Hello Matej,
We hope that you're well.
Please note that we have reviewed the player's account and grievance.
On September 24th, the plyer made a $29.99 deposit and claimed the bonus STRIKE501. The bonus has the following terms:
https://casinobrango.com/terms?class=STRIKE501
As you can see from the screenshot above, Progressive slots are restricted and cannot be played with the bonus in question.
The player, after meeting the wagering requirements of the bonus, proceeded and played 95 games wagering $410.00 in the process on Aztec's Millions - Progressive slot.
Given that the majority of the player's winnings came from wagering on the restricted game, the Payments team had no other option but to void the winnings and to reimburse the deposit.
After completing the review, the Management can offer the player the following:
The player will be reimbursed with $150.05 as that was the balance on the player's account at the moment the wagering requirements were met and at that point, the player had made no violations.
Cslowe624, please let us know if this solution is acceptable to you so that we may proceed with the reimbursement. We will be expecting your reply.
Kind Regards,
Luke Newman
Casino Brango Management
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