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Hello good day! 🙂 the following happens: On Sep 14, 2024 I was playing at ROULETTE MAGIC, then I choose among other numbers the BLACK 17 on which a X100 multiplier fell, they pay me $ 8,450 but based on similar bets or even the same amount it was obvious to me that this payment was not correct, it was not multiplying X 100.... so I go to the game chat where I am told to go to the history giving me some instructions, then I cannot access it because there is no information THERE IS NO BET TO SHOW I go back to report what is happening and it was impossible because they had blocked me Chat is Blocked.

In the casino chat they ask me for data that is difficult to recover! Fortunately my phone recorded the screen while I was playing, so I sent them a screenshot in which you can see the EXACT DATE AND TIME, NAME OF THE GAME, ID OF THE SPIN, AMOUNT OBTAINED and they have not even mentioned it, only that they were waiting for a response from the responsible department, and now that it is already resolved, since no problem was found and the owner of the game had reviewed it and that was his response.

I am attaching photos of what I mentioned and thanking you for your attention, I remain attentive to anything you may request or only to your response.

THANK YOU SO MUCH!

ATTENTION: ADI ELIZABETH R*** M***

Hola buen dia! 🙂 sucede lo siguiente: El dia 14 de Sep. 2024 jugaba en ROULETTE MAGIC, entonces elijo entre otros numeros el 17 NEGRO en el que cayó un multiplicador X100,, me pagan $8,450 pero basándome en apuestas similares o incluso de la misma cantidad era evidente para mi que ese pago no era correcto no se estaba multiplicando X 100.... así que me dirijo al chat del juego en dónde se me dice que vaya al historial dándome algunas indicaciones, entonces no puedo tener acceso a el pues no hay información NO HAY NINGUNA APUESTA QUE MOSTRAR regreso a informar lo que pasa y fue imposible pues me habian bloqueado Chat is Blocked.

En el chat del casino me solicitan datos difíciles de recuperar! afortunadamente mi telefono grababa la pantalla mientras jugaba, así q les envie una impresión de pantalla en la que se puede apreciar FECHA Y HORA EXACTA, NOMBRE DEL JUEGO, ID DE LA TIRADA, CANTIDAD OBTENIDA y ni siquiera la han mensionado, sólo que esperaban respuesta del departamento responsable, y ahora que está ya resuelto pues no se ha encontrado ningun problema y que lo había revisado el propietario del juego y era esa su respuesta.

Adjunto fotos de lo que menciono y agradeciendo su atención quedo atenta a cualquier cosa que se me solicite o únicamente a su respuesta.

MUCHAS GRACIAS!

ATTE: ADI ELIZABETH R*** M***

Dear adimedina001,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. The games in the casino are programmed to continue even when the connection between the server of the game provider and you is disconnected. If such an event happens, you can see a different result on your screen than on the casino server. If two different results exist, the correct one is the one on the casino server.

Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Do I understand correctly that you only experienced this once with one specific bet? 
• Could you please advise which result has been recorded in your game history?

Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here. 

Thank you very much in advance for your reply.

Best regards,

Kristina

Hi, the result in the history is the same. I was able to see it a day later as this supposedly had no bets to show.

17BLACK X100 on which I bet 80 and 20 at a time.

There was no connection failure at all!

I would say that if there was any, it would be due to the lack of information that I requested on different occasions, only receiving something like: Dear, I have already mentioned the status of your report that was reviewed and I would like to tell you, your case was resolved! Do you have any other questions? etc...

Based on other bets won WITHOUT MULTIPLIER,,, for me it is not consistent!?

e.g.: I bet $80 on 24 and it paid $2,320... What amount would result from landing with the X100 to turn it into a MEGA PRIZE?

Hola, el resultado en el historial es el mismo. Pude verlo un día después ya que este suponía no tenía ninguna apuesta que mostrar.

17NEGRO X100 al que aposté 80 y 20 a raya.

No hubo falla de conexión en lo absoluto!

diría yo que de haber alguna sería en la falta de información que solicité en diferentes ocasiones obteniendo únicamente algo como: estimado, el estado de su reporte ya le mencioné que fue revisado y le comento, su caso fue resuelto! tiene alguna otra pregunta? etc...

Basándome en otras apuestas ganadas SIN MMULTIPLICADOR,,, para mi no es congruente!?

ejem: aposté $80 al 24 y pagó $2,320,,,, que cantidad resultaría de caer con el X100 para convertirlo en MEGA PREMIO??

Hello, I was asked if there had been a problem between the game provider's server and me and the answer is NO, and the number recorded in the history is the same 17 BLACK X100 obtaining $8,540 excellent profit YES⁶!! But next round BETTER LUCK!! I bet the same amount of $80 on 24 so I get $2,100. To which I wonder... what was the amount they would have made so that multiplied X100 would result in $8,540?? or how did they get that amount?? Etc... On repeated occasions I requested that information in the game chat from which they immediately blocked me, but not before telling me that in order to analyze this situation I would have to provide them with certain necessary data that "curiously" I was going to find in the history, which did not have any information about my participation in the game.

The next day I was able to see it focusing on the same question: why the amount? I still don't know because it is not explained there regardless of the fact that when looking at it, it is unnecessary to say that it is wrong!

It is announced on the screen that the profit was $8,540 and in the history it says it was $8,010 but if that were the case it would be (I SUPPOSE) the result of...

17 BLACK 80. $7,920

SPLIT BET: 17 30. $ 510

AND 18

$8,430

$8,540

$8,010

$8,430

??????????

Hola se me preguntó si había habido algún problema entre el servidor del proveedor del juego y yo y la respuesta es NO, y el número registrado en el historial es el mismo 17 NEGRO X100 obteniendo $8,540 excelente ganancia SI⁶!! Pero siguiente ronda MAS SUERTE!! apuesto la misma cantidad de $80 al 24 por lo que obtengo $2,100. A lo que me pregunto.. cual era la cantidad que habrían realizado para que multiplicada X100 resultará $8,540?? o como obtuvieron esa cantidad?? Etc.. en repetidas ocaciones solicité esa información en el chat del juego del cual inmediatamente me bloquearon, no sin antes decirme que para poder analizar esta situación tendría que proporcionarles ciertos datos necesarios que "curiosamente" iba a encontrar en el historial, mismo que no tenía ninguna información sobre mi participación en el juego.

El próximo día fue que pude verlo enfocándome en la misma cuestión el por que de la cantidad?? Sigo sin saber pues no se explica ahí independientemente de q al mirar está por demás decir que está mal!

Consta anunciado en pantalla la ganancia fue de $8,540 y en historial se dice fue de $8,010 pero de ser asi sería (SUPONGO) el resultado de....

17 BLACK 80. $7,920

SPLIT BET: 17 30. $ 510

AND 18

$8,430

$8,540

$8,010

$8,430

??????????

I am sorry, but according to your screenshots, I don't see any wrong calculations. Considering that the casino and the game provider confirmed that all winnings were calculated correctly and this result has been recorded in your game history, I am afraid there is not much we can do.

However, if you believe there indeed was a mistake, you can always personally contact the game provider to perform further investigation.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.