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Since June 10th, I have repeatedly tried to withdraw my winnings.

Previously, I had a similar issue. I tried to withdraw money, deposited additional funds, and the amount I wanted to withdraw was gradually converted into bonus credits. We can all guess what happened next.

Tried playing again and lost everything. Okay, maybe that was my mistake.

But since my initial complaint about the bonus policies, they have made me wait excessively long, probably hoping I would make the same mistake again.

Almost did out of frustration, but I don't rely on it. Luckily, I won again. However, my withdrawal requests are being blatantly ignored.

On the contrary, I've contacted support three times and received the same responses every time.

High volume of requests

Possible verification (even though I am already verified)

I should keep playing

Thank you for your patience.

I have no patience for being messed around, and I hate it when people are being screwed and their weaknesses are being exploited.

Ich habe seit dem 10.06. immer wieder versucht gewonnenes Geld abzuheben.

Vorher habe ich schon mal ähnliches gehabt. Geld versucht Auszuzahlen, extra neues eingezahlt und das aus zu zahlende Geld wurde nach und nach zum Bonusguthaben umgewandelt. Was dann kam kann sich jeder denken.

Versucht wieder frei zu spielen alles weg. Okay eventuell mein Fehler.

Nur jetzt lassen Sie mich, seit der ersten Beschwerde wegen Bonusrichtlinien, extra lange warten, damit ich den Fehler nochmal tue.

Fast gemacht aus Wut, bin nicht darauf angewiesen, aber nochmal Glück gehabt und wieder gewonnen, aber die Auszahlungsanträge werden ums verrecken nicht mehr bearbeitet.

Im Gegenteil, drei mal den Support angeschrieben und immer wieder die gleiche Antworten.

hohe Anfragen

eventuelle Überprüfung (ich bin verifiziert)

ich solle doch weiter spielen

danke für die Geduld.

Ich habe aber für verarscherei keine Geduld und hasse es, wenn Menschen versucht werden so zu bescheissen und auf die Schwächen der Menschen abzielen.

Dear tanjageiger30,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear tanjageiger30,

Have you received your withdrawal from the casino yet?

Dear tanjageiger30,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.