Dragi Casino Guru timu,
Nadam se da će vas ova poruka dobro naći.
Pišem da bih zvanično podneo žalbu protiv Bruce Bet u vezi sa značajnim problemom sa mojim nedavnim zahtevima za povlačenje. Uprkos višestrukim pokušajima da se ovo reši direktno sa kazinom, problem ostaje nerešen i tražim vašu pomoć u rešavanju ovog problema.
**Detalji žalbe:**
– **Datum zahteva za povlačenje**: Razni datumi, od kojih je poslednji 6. jul 2024.
- **Ukupan povučeni iznos**: 350.000 SEK
- **Uspešno obrađen iznos**: 50.000 SEK
- **Iznos nije kreditiran**: 300.000 SEK
**Opis pitanja:**
1. Pokrenuo sam ukupno sedam zahteva za povlačenje u ukupnom iznosu od 350.000 SEK. Samo jedan od ovih zahteva, u iznosu od 50.000 SEK, uspešno je obrađen. Preostalih šest povlačenja nije uspelo na kraju kazina.
2. Bruce Bet me je obavestio da je podizanje Visa od 50.000 SEK napravljeno 6. jula 2024. godine bilo neuspešno i da su sredstva vraćena na moj bilans. Međutim, stanje na mom računu ne odražava ovaj povraćaj. Imam brojeve transakcija i zapise koji pokazuju neslaganja između njihovog potraživanja i statusa mog računa.
**Pratećih dokumenata:**
- Brojevi transakcija i detalji o svim pokušajima povlačenja.
- Snimci ekrana istorije mog naloga koji pokazuju neuspele transakcije.
- Prepiska sa korisničkom podrškom Bruce Bet-a.
**Tražena rezolucija:**
Zahtevam da kazino Guru interveniše kako bi olakšao rešenje sa Brus Bet. Konkretno, tražim:
1. Potvrda da je 300.000 SEK, koje nije pripisano na moj račun, vraćeno ili da se njime postupa na odgovarajući način.
2. Objašnjenje neslaganja između Bruce Betove tvrdnje i moje evidencije.
3. Pomoć u eskalaciji ovog pitanja u okviru Bruce Bet ako je potrebno.
Cenim vašu brzu pažnju ovom pitanju i radujem se vašoj pomoći u rešavanju ovog problema.
Hvala vam na podršci.
Srdačan pozdrav,
OBS!
Svi dokazi, brojevi transakcija, snimci ekrana, poruke za ćaskanje su dostupni.
Dear Casino Guru Team,
I hope this message finds you well.
I am writing to formally file a complaint against Bruce Bet regarding a significant issue with my recent withdrawal requests. Despite multiple attempts to resolve this directly with the casino, the issue remains unresolved, and I seek your assistance in resolving this matter.
**Details of the Complaint:**
- **Date of Withdrawal Requests**: Various dates, with the most recent being July 6, 2024.
- **Total Amount Withdrawn**: 350,000 SEK
- **Amount Successfully Processed**: 50,000 SEK
- **Amount Not Credited**: 300,000 SEK
**Description of the Issue:**
1. I initiated a total of seven withdrawal requests totaling 350,000 SEK. Only one of these requests, amounting to 50,000 SEK, was processed successfully. The remaining six withdrawals failed on the casino’s end.
2. Bruce Bet has informed me that a Visa withdrawal of 50,000 SEK created on July 6, 2024, was unsuccessful and that the funds were returned to my balance. However, my account balance does not reflect this return. I have transaction numbers and records that show the discrepancies between their claim and my account status.
**Supporting Documents:**
- Transaction numbers and details of all withdrawal attempts.
- Screenshots of my account history showing the failed transactions.
- Correspondence with Bruce Bet’s customer support.
**Requested Resolution:**
I request that Casino Guru intervenes to facilitate a resolution with Bruce Bet. Specifically, I seek:
1. Confirmation that the 300,000 SEK, which was not credited to my account, is returned or appropriately handled.
2. An explanation of the discrepancy between Bruce Bet’s claim and my records.
3. Assistance in escalating this issue within Bruce Bet if necessary.
I appreciate your prompt attention to this matter and look forward to your assistance in resolving this issue.
Thank you for your support.
Best regards,
OBS!
All evidence, transaction numbers, screenshots, chat messages are available.
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