Dragi Brus Bet Kazino,
Nažalost, rok za dalje razmatranje je sada istekao. Razmenili smo više imejlova u vezi sa ovim pitanjem, tokom kojih ste predstavili nekoliko obrazaca koji, po vašem mišljenju, pokazuju vezu između naloga. Iako ovi obrasci mogu ukazivati na potencijalne veze, nijedan od dostavljenih dokaza ne potkrepljuje jasno kršenje Uslova i odredbi, niti ukazuje na bilo kakvo prevarno ponašanje koje bi impliciralo da su igrači stekli nepravednu prednost nad kazinom ili drugim učesnicima.
Iako ste identifikovali niz mogućih znakova rizika, naša procena je da ovi indikatori - bilo pojedinačno ili u kombinaciji - odražavaju standardne prakse igranja. Iz naše perspektive, čak i ako se ova ponašanja istovremeno pokazuju kod više korisnika, ona ne predstavljaju kršenje sistema ili politike kazina, niti se čini da rezultiraju bilo kakvom nepravednom koristi.
Dragi Rizejboi ,
Nažalost, uprkos našim opsežnim naporima, ovo posredovanje je bilo neuspešno. Kazino nije pokazao spremnost da preispita svoju odluku.
Stoga, sada ću zatvoriti žalbu kao nerešenu .
Razumemo da ovo nije ishod koji ste očekivali. Međutim, imajte na umu da nerešene žalbe utiču na ocenu kazina, što može uticati na njihov budući pristup rešavanju sporova. Ukoliko kazino odluči da ponovo razmotri ovo pitanje u kasnijoj fazi, ponovo ćemo otvoriti slučaj i obavestiti vas putem e-pošte.
Iskreno se izvinjavam što nismo mogli da ponudimo povoljnije rešenje u ovoj prilici.
Srdačan pozdrav,
Kubo
Dear Bruce Bet Casino,
Unfortunately, the timeframe for further reconsideration has now expired. We’ve exchanged multiple emails regarding this matter, during which you’ve presented several patterns that, in your view, demonstrate a connection between accounts. While these patterns may suggest potential links, none of the evidence provided substantiates a clear violation of the Terms and Conditions, nor does it indicate any fraudulent behavior that would imply the players gained an unfair advantage over either the casino or other participants.
Although you’ve identified a number of possible risk flags, our assessment is that these indicators - either individually or in combination - reflect standard gameplay practices. From our perspective, even if these behaviors are exhibited simultaneously by multiple users, they do not constitute a breach of the casino’s system or policy, nor do they appear to result in any unjust benefit.
Dear Rizzeyboi,
Regrettably, despite our extensive efforts, this mediation has been unsuccessful. The casino has not demonstrated any willingness to revisit their decision.
As such, I will now proceed to close the complaint as unresolved.
We understand that this is not the outcome you were hoping for. However, please note that unresolved complaints do impact the casino's rating, which can influence their future approach to dispute resolution. Should the casino choose to re-evaluate this matter at a later stage, we will reopen the case and notify you by email.
I sincerely apologize that we could not offer a more favorable resolution on this occasion.
Best Regards,
Kubo
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