Bruno Casino - Povlačenje igrača se odlaže nakon samoisključenja.

The withdrawal was processed, and afterwards, I opted for permanent self-exclusion. However, more than 10 business days have passed, and the money has still not arrived.

Il prelievo è stato elaborato e in seguito ho fatto l'autoesclusione permamente però sono passati più di 10 giorni lavorativi e i soldi ancora non sono arrivati

Hello edoardop,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Bruno Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Mine is the first withdrawal from that site.

These are real money winnings and my account was verified 3 or 4 days after I sent photos of my credit card (with the numbers blacked out) and also bank statements

Il mio è il primo prelievo da quel sito.

Sono vincite accumulate con soldi reali e il mio account era verificato da 3 o 4 giorni dopo aver mandato foto della carta di credito (con i numeri oscurati) e anche estratti del conto bancario

Hello Edoardop,

Could you kindly confirm whether your account has been successfully blocked?

Additionally, are there any updates regarding your remaining balance? Has it already been received?

I look forward to your response.

Best regards,

Nick

Yes my account was successfully blocked but only after the withdrawal was processed.

They recently sent me the proof of payment but they wrote the bank code wrong

Si il mio account è stato bloccato con successo ma solo in seguito all'elaborazione del prelievo.

Da poco mi hanni mandato la prova di pagamento ma hanno sbagliato a scrivere il codice della banca

Hello Edoardop,

Would it be possible to forward the communication between you and the casino to nikolas.b@casino.guru?

Also can you please give an update regarding payment, was it processed?

Looking forward to your response.

Regards,

Nick

The money hasn't arrived yet

I soldi non sono ancora arrivati

Hello Edoardop,

I previously requested that you forward the communication between you and the casino to nikolas.b@casino.guru. However, I have not yet received anything.

Please send the required information as soon as possible so we can proceed with resolving this matter.

Best regards,

Nick

Dear edoardop,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.