Dragi Stivenspi,
Kao što je već pomenuto, tim kazina je označio vaš nalog zbog suprotnog ponašanja u klađenju povezanog sa više naloga koji potiču iz vašeg područja, zajedno sa drugim sličnim sličnostima. Međutim, uprkos mojim ponovljenim zahtevima, nisu nam pružili potrebne informacije i dokaze kako bismo nezavisno procenili situaciju. Stoga, trenutno nismo u mogućnosti da podržimo postupke kazina.
Nažalost, tim kazina je postao neodgovoran, što nas sprečava da preduzmemo dalje korake. Bez dovoljnih dokaza za pregled, nismo u mogućnosti da sprovedemo nezavisnu procenu. Ovaj nedostatak transparentnosti nije u skladu sa fer praksom koju težimo da poštujemo u negovanju pravednog okruženja za kockanje i za igrače i za operatere. Stoga nemamo drugog izbora nego da zatvorimo ovu žalbu kao nerešenu - nedovoljni dokazi koje je pružio kazino.
Razumem da ovo nije zadovoljavajuće rešenje za vaš problem, ali pad ocene kazina uzrokovan nerešenim žalbama mogao bi da dovede do promene njihovog pristupa. Ako kazino odluči da odgovori i reši problem, ponovo ćemo otvoriti žalbu i obavestiti vas putem e-pošte.
Ukoliko želite da nastavite sa svojom žalbom, možete podneti žalbu Direkciji za ofšor igre na sreću Antigve i Barbude putem e-pošte na adresu complaints@antiguagaming.gov.ag Odeljenje za igre na sreću je regulatorno telo u okviru Komisije za regulaciju finansijskih usluga (FSRC) . Za više informacija o Direkciji za ofšor igre na sreću Antigve i Barbude i nekim drugim mogućim kontaktima, pogledajte ovde: Komisija za regulaciju finansijskih usluga .
Pored toga, preporučujem da pogledate naš članak sa opštim informacijama i uputstvima za postupke u vezi sa žalbama podnetim regulatorima ovde: Kako podneti žalbu regulatoru | Casino Guru
Molim vas, javite mi da li je i kako je FSRC odgovorio na michal.k@casino.guru ako pokušate ovu opciju.
Žao mi je što nisam mogao biti od veće pomoći ovom prilikom.
Srdačan pozdrav,
Mihal
Kazino Guru
Dear Stevenespie,
As previously mentioned, the casino team has flagged your account due to opposite betting behaviour linked to multiple accounts originating from your area, along with other related similarities. However, despite my repeated requests, they have not provided the necessary information and evidence for us to independently assess the situation. As such, we are currently unable to support the casino’s actions.
Regrettably, the casino team has become unresponsive, preventing us from taking any further steps. Without sufficient evidence to review, we are unable to conduct an independent evaluation. This lack of transparency does not align with the fair practices we strive to uphold in fostering a just gambling environment for both players and operators. Therefore, we have no choice but to close this complaint as unresolved—insufficient evidence provided by the casino.
I understand this isn't a satisfactory solution to your issue, but the decrease in the casino's rating caused by unresolved complaints could prompt a change in their approach. If the casino decides to respond and resolve the issue, we will reopen the complaint and notify you by email.
Should you want to pursue your complaint further, you can submit a complaint to Antigua and Barbuda's Directorate of Offshore Gaming via email at complaints@antiguagaming.gov.ag. The Division of Gaming is the regulatory body under the Financial Services Regulatory Commission (FSRC). For more information about Antigua and Barbuda's Directorate of Offshore Gaming and some other possible contacts, please refer here: Financial Services Regulatory Commission.
In addition, I recommend checking our article with general information and instructions for processes regarding complaints submitted to regulators here: How to submit a complaint to a regulator | Casino Guru
Please let me know if and how FSRC responded at michal.k@casino.guru if you try this option.
I am sorry I could not be of more help on this occasion.
Best regards,
Michal
Casino Guru
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