Imam veoma slične probleme kao i drugi igrači. Moje povlačenje se odbija svaka 3 sata. Već sam zatražio oko 30 povlačenja.
Napravio sam depozit od 191 usdt, dobio 200% bonusa, uložio bonus, nakon klađenja imao je više od 1000 usdt ali po njihovim pravilima maksimalna isplata od bonusa je 1000 pa je prilagođena i sada imam 991 usdt.
Kazino nema ćaskanje uživo, ali možete kreirati tiket gde bi trebalo da odgovori. Međutim, jedini put kada su odgovorili bilo je kada pitanje nije bilo u vezi sa povlačenjem. Kada je reč o povlačenju, nema odgovora. Napravio sam nekoliko karata i sve su otvorene. Poslao sam im i e-poštu, ali ni odatle nema odgovora. Jasno je da je to kazino prevara, pa vas molim da pređemo na ono što moram da uradim pa da sačekamo da prođe vreme kada ne odgovore i nadamo se da bi super netačna ocena kazina mogla biti smanjena.
Žao mi je zbog sve ove negativnosti, ali me jako nervira kada provodim toliko vremena igrajući i pobeđujem i siguran sam da neću biti isplaćen.
Vidim da je još jedan igrač u toku i vidim pitanja koja ste dali, pa ću pokušati da odgovorim unapred kako bismo mogli da ubrzamo proces jer vidim da produžavate vreme za nedelju dana kada kazino ne odgovori.
Moj nalog je verifikovan pre 2 nedelje, da bih zatražio povlačenje, nalog mora biti verifikovan.
Igrao sam sa bonusom i završio klađenje, nisam prekršio nijedno pravilo. U stvari, verovatno bi bilo teško prekršiti pravila jer je njihov maksimalni ulog 1000000 (ne šalim se, to se vidi pod informacijama o bonusu). U svakom slučaju moje opklade nisu bile veće od 5 USD.
Poslednji put sam komunicirao sa kazinom pre 2 nedelje kada sam ih pitao za verifikaciju, odgovorili su u roku od sat vremena. Nakon toga veliki mast ignorisati.
I am having very similar issues as other players. My withdrawal is being rejected every 3 hours. I have requested about 30 withdrawals already.
I made a deposit of 191 usdt, received 200% bonus, wagered the bonus, after wagering had more than 1000 usdt but according to their rules max cashout from bonus is 1000 so it was adjusted and now I have 991usdt.
The casino does not have live chat, but you can create the ticket where they should respond. However, the only time they responded was when the question was not regarding the withdrawal. When it came to withdrawal there is no reply. I have created several tickets and they are all open. I sent them an email as well but no response from there either. It is clear that it is a scam casino so please let's get over with what do I have to do so we wait for the time to pass when they do not reply and hopefully the super incorrect rating of the casino could be cut down.
I am sorry for all this negativity but it makes me very upset when I spend so much time playing and I win and I am sure I will not be paid out.
I see there is ongoing complaint from another player and I see the questions you gave so I will try to answer them in advance so we could speed up the process because I see you extend the time for a week when the casino does not reply.
My account was verified 2 weeks ago, in order to ask for withdrawal the account has to be verified.
I played with the bonus and finished the wagering, did not breach any rules. Actually it would probably be hard to breach the rules because their max bet is 1000000 (I am not joking, that is what it shows under bonus info). Either way my bets were not more than 5usd.
The last time I had communication with the casino was 2 weeks ago when I asked them about verification, they replied within an hour. After that a big fat ignore.
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