The player from Japan requested a full withdrawal of 17,075 euros after depositing 2,000 euros with a 50% bonus. Despite not engaging in restricted games and sending multiple emails to a live agent, he had not received a resolution for over two weeks. After reviewing the case, it was concluded that the complaint was unjustified due to breaches of the casino's terms and conditions, specifically regarding multiple accounts linked to the same IPs and devices. The player's actions were found to be in violation of the casino's policies, which led to the rejection of the complaint. The player was informed of the option to escalate the matter to the licensing authority if desired.
Igrač iz Japana je zatražio potpuno povlačenje od 17.075 evra nakon što je uplatio 2.000 evra sa 50% bonusa. Uprkos tome što nije učestvovao u ograničenim igrama i slao više e-poruka živom agentu, nije dobio rešenje više od dve nedelje. Nakon razmatranja slučaja, zaključeno je da je žalba neopravdana zbog kršenja odredbi i uslova kazina, posebno u vezi sa više naloga povezanih sa istim IP adresama i uređajima. Utvrđeno je da su radnje igrača u suprotnosti sa politikom kazina, što je dovelo do odbijanja žalbe. Igrač je obavešten o mogućnosti da eskalira stvar organu za licenciranje ako želi.