Buran Casino - Igrač je nezadovoljan kazinom.

New account statements are always required in which you can see (payment history, transfers to Buran) from the last 90 days, but my account is verified. Poor customer service, long payout/processing time over 2 weeks.

Es werden immer neue Kontoauszüge verlangt in denen zusehen ist (Zahlungsverlauf Überweisungen an Buran) der letzten 90Tage mein Konto ist aber Verifizeirt. Kein guter Kundendienst lange Auszahlungs/Bearbeitungsdauer über 2Wochen.

Hello torri,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Buran Casino. Please allow me to ask you a few more question before we would move forward.

Is this your first withdrawal request in the casino? Is your account already verified and if yes, since when? Did you use any bonus to accumulate your current winnings? When was the last time you tried to withdraw?

Looking forward to your answer.

Regards,

Nick

The payout is not the first but the previous one was the same case

Die Auszahlung ist nicht die erste aber bei der vorrigen war es der selbe fall

With every payout, BuranCasino artificially delays the payout, everything is always drawn out. According to the terms and conditions, 3 working days, but it is always more than 10 days before it is processed!!!!

Bei jeder Auszahlung verzögert BuranCasino die Auszahlung künstlich wird immer alles in die länge gezogen .laut AGB 3 Werktage aber es sind immer mehr als 10 Tage bis erst einmal bearbeitet wird!!!!

I can't log in either (11,04,2022)

ich kann mich auch nicht mehr einloggen (11,04,2022)

Hello today I received the money from Burancasino.

I can close the case. however, Buran takes too long for withdrawals

Hallo heute ging das Geld von Burancasino bei mir ein.

Ich kann den Fall schließen. jedoch braucht Buran zulange für Auszahlungen

Hello torri,

I'm glad to hear that your withdrawal was accepted. I will be closing the complaint now as resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you.

Regards,

Nick