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I signed up yesterday and deposited € 50… I won € 400 but can't withdraw it? I want to have my winnings

Habe mich gestern angemeldet und 50€ eingezahlt…habe 400€ gewonnen aber kann es nicht auszahlen lassen?möchte meinen Gewinn haben

Dear Ramazan,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

Please understand, without verifying your account, you won’t be entitled to any withdrawals. However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Ok, thank you for your efforts ... hope for a clarification soon

Kind regards

Ramazan

Ok danke das sie sich einsetzen…hoffe auf eine baldige Klärung

Mit freundlichen Grüßen

Ramazan

Please keep me informed about any further development. Thank you very much in advance.

Dear customer,

Thank you for reaching out!

We are writing to inform you that your inquiry has been checked: the winnings are currently on your gaming balance and ready for you to create the first withdrawal request.

If you have any issues, please, do contact our support department in the Live Chat or via email support@burancasino.com and we will be happy to assist!

Best wishes,

BuranCasino.com

Thank you very much, Buran Casino team, for your assistance.

Dear Ramazan,

Please place the withdrawal request and keep me informed about any further developments.

Dear Ramazan,

Have you received your winnings? We are extending the timer by 10 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Hello ... I still haven't received a payout despite having made multiple payouts ..

Kind regards

Ramazan

Hallo…habe immer noch keine Auszahlung bekommen trotz mehrfacher Auszahlungsbetrag gestellt zu haben..

Mit freundlichen Grüßen

Ramazan

hello ... no unfortunately still no profit received

mfg Ramazan

hallo… nein leider immer noch kein Gewinn erhalten

mfg Ramazan

Since when is your withdrawal pending, please?

Yesterday I requested payment again, I received an email and it says that it will be checked by the finance department ... should take 3 to 5 days until it is checked

habe gestern nochmal Auszahlung beantragt,kam eine Mail und darin steht das es von der finanzabteilung überprüft wird…soll 3 bis 5 Tage dauern bis es überprüft wird

I fully understand your frustration, Ramazan. I will set the timer for additional 7 days and if there’s no development by Wednesday next week, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Ok..

that's okay…

geht klar…

I got my winnings paid out today ... thank you very much for your support 👍

Habe heute meinen Gewinn ausbezahlt bekommen…vielen Dank für ihre Unterstützung 👍

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Ramazan, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru

PS: Wishing you happy new year.