Igrač ne može da verifikuje svoj račun zbog transfera novca na bankovni račun drugog igrača. Problem je na kraju uspešno rešen jer je kazino odlučio da plati igraču.
The player's unable to verify his account due to a money transfer to another player's bank account. The issue was eventually successfully resolved as the casino decided to pay the player.
Igrač ne može da verifikuje svoj račun zbog transfera novca na bankovni račun drugog igrača. Problem je na kraju uspešno rešen jer je kazino odlučio da plati igraču.
Napravio sam depozit debitnom karticom prije 1 godinu 50 eura, onda završim opkladu oni mi kažu da napravim povlačenje sa skrill-om koji sam želio onda moraš uplatiti na skrill pošto tražiš na ovaj način. Ostavio sam ih igrao i ostavio ok stavio sam 30 eura završio sam opkladu i imam neto podizanje od 1800 eura. Depozit je napravljen ove godine sa skrill-om (30 eura) i ja obično identifikujem svoje ID-ove računa, adrese, skrill račun i povlačim. Slušajte šta pitaju. Identifikacija prve debitne kartice koju sam napravio prije godinu dana koja više nije aktivna zbog gubitka. Šalju me da kontaktiram svoju banku da mi izdaju da ovo zaduženje više ne važi i da je to tada zaista bio moj slučaj. Ne mogu da se otarasim Eurobanke, a vidim da mi se profit ne vraća. Iskreno ne znam kako da se nosim sa tim i kako da ih gurnem. Poslao sam im svoje trenutno zaduženje i ne radi za njih. Da li se nešto predlaže kao rješenje?
I had made a deposit with a debit card 1 year ago 50 euros, then I complete the wager they tell me to make a withdrawal with skrill that I wanted then you have to deposit with skrill since you ask in this way. I left them I played and left ok I put 30 euros I completed the wager and I have a net withdrawal of 1800 euros. The deposit was made this year with skrill (the 30 euros) and I normally identify my account IDs, addresses, skrill account and withdraw. Listen to what they ask. Identification of the first debit card which I did a year ago which is no longer active due to loss. They send me to contact my bank to be issued that this debit is no longer valid and that it was really my case then. I can not get rid of Eurobank , and I see the profit not being returned to me. I honestly do not know how to handle it and how to push them. I sent them my current debit and it does not work for them. Is something suggested as a solution?
Είχα κάνει κατάθεση με χρεωστική καρτα πριν 1 χρονο 50 ευρώ,ολοκληρώνω τοτε το wager μου λένε για να κανείς ανάληψη με skrill που ήθελα τοτε θα πρέπει να κανείς deposit με skrill αφού ζητάς με αυτο το τρόπο.Τα παράτησα τα έπαιξα και έφυγα οκ.φέτος έβαλα 30 ευρώ Ολοκλήρωσα το wager και εχω ανάληψη καθαρή 1800 ευρώ.Η κατάθεση έγινε φέτος με skrill (τα 30 ευρώ) και κάνω ταυτοποίηση κανόνικα το λογαριασμό μου ταυτότητες ,διευθύνσεις,skrill account και κάνω withdraw.Ακούστε τι ζητάνε.Ταυτοποίηση της πρώτης χρεωστικής κάρτας που είχα κάνει πριν ενα χρονο η οποία πλέον δεν ειναι ενεργή λόγω απώλειας.Μου στέλνουν να επικοινωνήσω με την τράπεζα μου να μου εκδώσουν ότι αυτη η χρεωστική δεν ειναι valid πλέον και ότι όντως ήταν δίκη μου τοτε.Δε μπορω να βγάλω ακρη με τη Eurobank,και βλέπω το κέρδος να μην μου αποδίδεται.Ειλικρινα δε ξέρω πως να το χειριστώ και πως να τους πιέσω.Τους έστειλα την τωρινή μου χρεωστική και δεν τους κάνει.Προτείνεται κατι σαν λύση?
Zdravo Kounabi,
Hvala vam puno što ste podnijeli žalbu i zaista mi je žao što čujem za vaš problem sa Burningbet kazinom. Dozvolite mi da vam postavim još nekoliko pitanja prije nego krenemo naprijed.
Možete li molim vas da nam kažete da li je vaš račun već verifikovan i da li je da, od kada tačno? Jeste li obavijestili kazino da je kartica već neaktivna? Kada ste zadnji put razgovarali sa kazinom i šta su oni odgovorili?
Nije neobičan zahtjev da se potvrdi i vaš prvi depozit, ali ako kartica više ne postoji i možete dokazati da na primjer izvodom iz banke ne bi trebalo biti problema oko završetka procesa verifikacije.
Radujem se vašem odgovoru.
pozdrav,
Nick
Hello Kounabi,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Burningbet Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and is yes, since when exactly? Did you inform the casino about the card being already inactive? When was the last time you speak to the casino and what did they respond?
It is not an unusual request to verify your first deposit as well but if the card no longer exist and you can prove if for example by a statement from the bank there shouldn't be any issue with finishing the verification process.
Looking forward to your answer.
Regards,
Nick
Moj račun je verifikovan 20.06.22. sa sljedećim informacijama:
1) ID, 2) potvrda adrese, 3) detalji skrila, 4) na vlastiti zahtjev moja trenutna debitna kartica.
Na mom nalogu u polju za verifikaciju piše "račun verifikovan".
Obavijestio sam kazino da kartica koja je bila prvi depozit (prije godinu dana) više ne postoji zbog gubitka.
Poslednji put sam razgovarao sa kazinom jučer i oni su mi odgovorili:
Obavještavamo Vas da u cilju brzog i efikasnog podizanja Vaših sredstava, molimo Vas da nam pošaljete sljedeća dokumenta i informacije o Vašoj kreditnoj/debitnoj kartici:
- Molimo da nam dostavite službeni dokument koji potvrđuje da bankovna kartica 516732 ****** 0399 više nije važeća.
* Imajte na umu da možete zatražiti i dobiti izvod od svoje banke. Dokument mora sadržavati broj kartice i ime vlasnika bankovne kartice.
Uvjeravamo vas da vašim ličnim podacima i svim informacijama o plaćanju upravlja naš pouzdani sistem zaštite podataka.
Molimo pošaljite listu dokumenata na kyc@burningbet.com i upišite svoju prijavu kao predmet e-pošte.
Obavijestio sam svoju banku da mi pošalje da sam ja vlasnik kartice i da je proglašen gubitak i očekujem od svoje banke.
Međutim, očigledno je da žele da mi zagorčaju život i da ne budu isplaćeni.
Za sve ostalo sto Vam treba stojim na raspolaganju.
My account has been verified on 06/20/22 with the following information:
1) ID, 2) address verification, 3) skrill details, 4) at their own request my current debit card.
My account in the verification field says "account verified".
I have informed the casino that the card that was the first deposit (a year ago) no longer exists due to loss.
The last time I spoke to the casino was yesterday and they replied:
We inform you that in order to withdraw your funds quickly and efficiently, we ask you to send us following documents and information about your Credit / Debit Card:
- Please provide us with an official document confirming that the bank card 516732 ****** 0399 is no longer valid.
* Please note that you can request and receive a statement from your bank. The document must include the card number and the name of the bank card holder.
We assure you that your personal information and any payment information are governed by our reliable data protection system.
Please send the list of documents to kyc@burningbet.com and write down your login as the email subject.
I have informed my bank to send me that I was the holder of the card and that a loss has been declared and I expect from my bank.
However, it is obvious that they want to make my life difficult and not to be disbursed.
For everything else you need I am at your disposal.
Ο λογαριασμός μου έχει επαληθευτεί στις 20/06/22 με τα εξής στοιχεία:
1)ταυτότητα,2)επαληθευση διεύθυνσης,3)skrill στοιχεια,4)κατόπιν δικού τους αιτήματος την τωρινή μου χρεωστική καρτα.
Ο λογαριασμός μου στο πεδίο verification γράφει "account verified".
Έχω ενημερώσει το καζίνο ότι η κάρτα που είχε γίνει η πρωτη κατάθεση(πριν ενα χρονο) δεν υπάρχει πλεον λογω απώλειας.
Η τελευταια φορά που μιλησα με το καζινο ηταν χθες και μου απάντησαν το εξής:
We inform you that in order to withdraw your funds quickly and efficiently, we ask you to send us following documents and information about your Credit / Debit Card:
- Please provide us with an official document confirming that the bank card 516732******0399 is no longer valid.
*Please note that you can request and receive a statement from your bank. The document must include the card number and the name of the bank card holder.
We assure you that your personal information and any payment information are governed by our reliable data protection system.
Please send the list of documents to kyc@burningbet.com and write down your login as the email subject.
Έχω ενημερωσει την τραπεζα μου να μου στειλει ότι ημουν κατοχος της καρτας και οτι δηλωθηκε απωλεια και αναμενω απο την τραπεζα μου.
Παντως ειναι εμφανες οτι θελουν να μου κανουν τη ζωη δυσκολη και να μην γινει η εκταμιευση.
Για οτι αλλο χρειαστειτε ειμαι στην διαθεση σας.
Zdravo Kounabi,
U potpunosti razumijem da bi to moglo izgledati teško za verifikaciju, ali ako je kazino to zatražio, mogu samo preporučiti da kontaktirate svog dobavljača plaćanja kako biste izdali takav dokument. Možete li molim vas da nam kažete da li ćete moći da dobijete taj dokument?
Hello Kounabi,
I can fully understand that it might seem difficult to verify but if the casino requested it, I can only recommend to contact your payment provider to issue such a document. Can you please advise if it will be possible for you to get that document?
Ovaj je post Casino Guru učinio privatnim. Sadrži osetljive informacije koje treba da vide samo strane uključene u prigovor.
Zdravo Kounabi,
Ako ste upravo poslali dokument, sačekajte najmanje nedelju dana da ga kazino obradi. Ako ne bude bilo kakvog ažuriranja u narednoj sedmici, svakako ćemo intervenirati. Vratit ću ti tajmer do tada.
Obavezno nas informišite.
Pozdrav
Hello Kounabi,
If you just sent the document, be sure to wait at least a week for the casino to process it. If there won't be any update within the next week, we will definitely intervene. I will set the timer back on you until then.
Be sure to keep us informed.
Regards
Dragi Kounabi,
Tajmer produžavamo za 7 dana. Molimo, imajte na umu da ćemo je u slučaju da ne odgovorite na vašu pritužbu u datom roku ili vam ne bude potrebna dodatna pomoć, odbiti.
Dear Kounabi,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.
Kontaktirao sam svoju banku i poslali mi papir koji dokazuje da je kartica moja i da sam izgubio prethodnu godinu i da više ne postoji. Onda su poslali da žele da se moja skrill kartica verifikuje. Uspeo sam, šaljem ih sve. Sljedeći korak je bio da zatvorim svoj nalog. Kada pokušavam da se prijavim na svoj nalog sajt je rekao: zbog zavisnosti od kockanja ne možete da uđete na svoj nalog. Nisam igrao od zahteva za povlačenje (PETNAEST DANA). Očigledno je šta se dešava (ne žele da plate). Natjerali su me da patim na bilo koji način tako da ću odustati od cijelog povlačenja, a osim toga su mi zatvorili račun lažima. Poslao sam im mail zašto je moj nalog zatvoren, bez odgovora. Znam da sam izgubio novac. Samo želim znati cijeli problem igrača kako ne bi prošli kroz ono što imam. Ako mi možete pomoći, bio bih vam zahvalan. Stvar je u tome što imam sve moje lične podatke, kompaniju koja je potpuno lažna, i bojim se gdje prodaju moje podatke.
I have contacted with my bank and send me the paper that proves that the card was mine and i lost the previous year, and doesn't exist anymore. Then they send that they want my skrill card to be verified. I did it, i send them all. The next step was to close my account .When i am trying to log in my account the site say: due to gambling addiction you can't enter your account. I haven't played since the withdraw request(FIFTEEN DAYS).It is obvious what is going on(they don't want to pay). They made me suffer in any way they could so i will quit the whole withdraw,and furthermore they closed my account with lies. I sent them mail why my account is closed, no response. I know that i lost the money. I just want to know the whole issue the players so they won't get through what i have got.If you can help me, i would be appreciate it. The thing is that the have all my personal information ,company that is totally fake, and i am afraid where they sell my information.
Zdravo Kounabi,
Možete li molim vas obavijestiti da li ste ikada kontaktirali kazino sa zahtjevom za zatvaranje vašeg računa? Jeste li ikada spomenuli probleme s kockanjem ili ovisnost o njima?
Hello Kounabi,
Could you please advise if you have ever contacted the casino with the request of closing your account? Did you ever mention any gambling issues or addiction to them?
Hvala Kounabi na svim informacijama. Sada ću proslediti vašu žalbu kolegi Petru koji će vam od sada pomagati.
Želim vam puno sreće u rješavanju.
pozdrav,
Nick
Thank you Kounabi for all the information. I will now forward your complaint to my colleague Peter who will be assisting you from now on.
Wish you best luck resolving it.
Regards,
Nick
Zdravo Kounabi,
Pogledao sam vaš slučaj i shvatio sam situaciju. Kontaktirat ću kazino i vidjeti mogu li pomoći. Pozivam BurningBet Casino u razgovor da učestvujem u rješavanju ove žalbe.
Hi Kounabi,
I have looked at your case and understand the situation. I will contact the casino and see if I can help. I would like to invite BurningBet Casino to the conversation to participate in the resolution of this complaint.
Ovaj je post Casino Guru učinio privatnim. Sadrži osetljive informacije koje treba da vide samo strane uključene u prigovor.
"Tokom detaljne provjere vašeg računa i priložene dokumentacije utvrđen je transfer sredstava između vas i igrača ELROCHIR i BAKALIS."
Ne mogu da razumem šta kaže kazino. Ko su ELROCHIR i BAKALIS? Kažu da su isti igrači sa mnom? Da sam napravio drugi i treći nalog? Nisam to uradio. Ako njihov sistem ima takve nazive, da li su mi dali iste dokumente (ličnu kartu, bankovne podatke da kartica pripada meni itd.)? Da li su pokušali da dobiju oglas za pobjednika dali iste dokumente kao i ja? Da li ova korisnička imena imaju isti email kao i ja? Molim te, objasni mi na šta misliš.
"During the detailed verification of your account and provided documents it was found the transfer of funds between you and the players ELROCHIR and BAKALIS."
I can't understand what the casino say. Who is ELROCHIR and BAKALIS? They say that they are the same players with me? That i made second and third account? I haven't done it. If their system has such names, did they provide the same documents aw me(id card, bank details that the card belong to me etc)?Did they try to get wining ad provided the same documents as me? Are this usernames have the same email with me? Please explain me what do you mean.
Zdravo svima,
Hvala vam na odgovorima.
Dragi Kounabi,
Vjerujem da predstavnik kazina kaže da postoje transakcije između vašeg računa i računa druga dva igrača. Interno ćemo razgovarati o tome i javit ću vam se.
Dragi BurningBet Casino tim,
Možete li, molim vas, proslediti relevantne dokaze na moju adresu e-pošte (peter.m@casino.guru)? Naravno, sve osjetljive informacije mogu biti zamućene.
Hi all,
Thank you for your replies.
Dear Kounabi,
I believe what the casino rep says is that there are transactions between your account and the other two players' accounts. We will discuss this internally and I will get back to you.
Dear BurningBet Casino team,
Could you please forward any relevant evidence to my email address (peter.m@casino.guru)? All sensitive information can be blurred out of course.
Prije svega, želio bih da se zahvalim guru kasinu koji samo postoji, da li je igrač u pravu ili ne, o stvarima treba razgovarati kako bi svi mogli biti informisani da li su za ili protiv jedne ili druge strane. Od početka sam znao da neću naći rješenje sa ovim kazinom od početka kada sam se prijavio za podizanje novca. Tražili su od mene stvari koje nisu razumne. E sad šta odgovaraju o transakcijama između imena itd., mislim da i oni znaju da jednostavno nisu fer kada mušterija sa 30 eura napravi tako veliki profit od 1800 dobrih ili loših i u zavisnosti od kazina pokušava da ne plati. da sam vidio recenziju za ovaj konkretan kazino sa vaše stranice nikada se ne bih uključio. Ako neko ko je zainteresovan za uplatu depozita u ovom kazinu sjedne i pročita cijelu stvar šta se dogodilo, donijet će pravu odluku. Sada, ako su kodovi debitne kartice koju sam izgubio procurili na razne stranice i drugi su je zlonamjerno koristili, ali kasino d nije imao nikakvo podizanje novca tada i bio je zainteresiran, rekao vam je da vas je položio i ako ikada dobijete novac, razgovarali smo o tome. Ja, kao i svaki igrač, svjesno ne bih radio tako nešto jer automatski koji profit nikada ne bi bio dat. Jedina loša stvar lično je što su moji lični dokumenti razotkriveni i to je sve što bih volio da spaljeni bet kazino barem opstane ovdje i pred vama da moja privatnost bude osigurana. Šteta za kazino što je okruženje bilo jako dobro u odnosu na druge. Na sreću kao kazino guru imate alternative.
First of all, I would like to thank the guru casino that only exists, is a player right or not, things should be discussed so that everyone can be informed whether they are for or against one side or the other. I knew from the beginning that I would not find a solution with this particular casino from the beginning I applied for withdrawal of money. They asked me for things that were not reasonable. Now what they answer about transactions between names etc., I think they also know that they are simply not fair when a customer with 30 euros makes such a big profit of 1800 good or bad and depending on the casino tries not to pay. if I had seen the review for this particular casino from your site I would never have gotten involved. Now if someone who is interested in making a deposit at this particular casino sits down and reads the whole thing what has happened will make the right decision. Now if the debit card I lost had its codes leaked to various sites and was used maliciously by others but the casino d didn't he have any withdrawal of money then and he was interested, he told you he deposited you and if you ever get money, we talked about it. I, like every player, consciously would not do something like that because automatically which profits would never be given. The only bad thing personally is that my personal documents are exposed and that's all I would like burning bet casino to at least survive here and before you that my privacy will be ensured. It's a pity for a casino the environment was very good compared to others. Fortunately as a casino guru you have alternatives.
Καταρχάς ευχαριστώ το guru casino που υπάρχει και μόνο , έχει δίκιο κάποιος παίκτης η όχι να συζητούνται πράγματα ώστε να μπορούν να ενημερώνονται όλοι είτε είναι υπέρ η κατά της μιας ή της άλλης πλευρας.Εγω γνώριζα από την αρχή ότι δεν θα έβρισκα άκρη με το συγκεκριμένο καζίνο από την αρχή του έκανα αίτηση απόσυρσης χρημάτων.Μου ζητούσαν πράγματα τα οποία δεν ήταν λογικά.Τωρα το τι απαντούν για συναλλαγές μεταξύ ονομάτων κτλ,νομίζω ότι και αυτοί το ξέρουν ότι δεν ευσταθούν απλά όταν ένας πελάτες με 30 ευρώ βγάζει τόσο μεγάλο κέρδος 1800 καλώς η κακώς και αναλόγως το καζίνο προσπαθεί να μην πληρώσει.αν είχα δει από το site σας την κριτική για το συγκεκριμένο καζίνο δε θα έμπαινα ποτέ σε διαδικασία να μπλεχτω.Τωρα αν κάποιος που τον ενδιαφέρει να κάνει κατάθεση στο συγκεκριμένο καζίνο καθίσει και διαβάσει συνολικά τι έχει γίνει θα πάρει την σωστή απόφαση.Τωρα αν στην χρεωστική κάρτα που έχασα διέρρευσαν σε διάφορα site οι κωδικοί της και έγινε χρήση κακόβουλα από άλλους αλλά το καζίνο δεν είχε κάποια απόσυρση χρημάτων τότε και το ενδιέφερε ,σου έλεγε κατέθεσε εσείς και άμα πάρετε ποτέ χρήματα,τα λέγαμε .εγώ όπως και κάθε παίκτης συνειδητά δε θα κάναμε κάτι τέτοιο γιατί αυτόματα τα οποία κέρδη δεν θα τα έδιναν ποτέ.Το μόνο κακό προσωπικά είναι ότι είναι εκτεθειμένα τα προσωπικά μου έγγραφα και μόνο αυτό θα ήθελα το καζίνο burning bet τουλάχιστον να επιβιώσει εδώ και ενώπιον σας ότι θα διασφαλιστεί το απόρρητο μου.Κριμα πάντως για σαν καζίνο το περιβάλλον ήταν πολύ καλό σε σχέση με άλλα.Ευτυχως σαν guru casino έχετε εναλλακτικές λύσεις.
Dragi Peter.
Na vaš zahtjev, dokazi o kršenju naših pravila kazina od strane igrača Kounabigaming su poslani na e-mail koji ste naveli.
Dear Peter.
At your request, evidence of a violation of our casino rules by player Kounabigaming has been sent to the email that you specified.
Dragi BurningBet Casino tim,
Hvala na e-poruci. Međutim, tačke nisu baš relevantne. Igrači se očigledno poznaju, ali to ne mora da znači da su počinili prevaru. Samo jedan bankovni transfer nije baš neki dokaz. Osim ako nema jasnih dokaza da su igrači učinili nešto pogrešno, bojim se da ne možemo prihvatiti vašu odluku da konfiskujete njihov dobitak.
Dear BurningBet Casino team,
Thank you for the email. However, the points aren't very relevant. The players obviously know each other, but that doesn't necessarily mean that they committed fraud. One single bank transfer isn't much of a proof. Unless there is clear evidence that the player(s) did something wrong, I'm afraid we can't accept your decision to confiscate their winnings.
Dragi Peter.
Odluka u vezi sa igračem KOUNABIGAMING ostaje nepromijenjena.
Obrazac između igrača ELROCHIR i KOUNABIGAMING je očigledan.
1) Oba igrača su registrovana na istom affiliate linku.
2) Oba igrača su koristila Skrill novčanik za depozit.
3) Oba igrača su navela 30EUR kao iznos depozita, iako je minimalni iznos depozita za bonus 25EUR.
4) Oba igrača žive u Grčkoj.
5) Oba igrača su koristila bonuse za klađenje.
Sve navedene činjenice dokazuju da se igrači poznaju ne samo zbog transfera sredstava između njihovih Skrill računa.
Igrač KOUNABIGAMING je jasno prekršio pravila našeg kazina:
3.6. Zabranjeno je prebacivanje sredstava sa jednog računa na drugi.
Pravila našeg kazina zabranjuju transfer sredstava između igrača (bez obzira da li se radi o jednom transferu ili više).
Radnje u odnosu na igrača KOUNABIGAMING izvršene su striktno u skladu sa propisima našeg kazina.
Ako se igrač ne slaže sa pravilima našeg kazina, može se žaliti nadležnom organu za licenciranje.
Dear Peter.
The decision regarding the player KOUNABIGAMING remains unchanged.
The pattern between players ELROCHIR and KOUNABIGAMING is obvious.
1) Both players are registered under the same affiliate link.
2) Both players used a Skrill wallet for deposit.
3) Both players indicated 30EUR as the deposit amount, although the minimum deposit amount for the bonus is 25EUR.
4) Both players live in Greece.
5) Both players used bonuses for betting.
All the given facts prove that the players know each other not only because of the transfer of funds between their Skrill accounts.
The player KOUNABIGAMING has clearly violated the rules of our casino:
3.6. It is prohibited to transfer funds from one account to another.
The rules of our casino prohibit the transfer of funds between players (regardless of whether it is one transfer or more).
Actions in relation to the player KOUNABIGAMING were performed strictly in accordance with the regulations of our casino.
If a player does not agree with the rules of our casino, he can appeal to the licensing authority.
Dragi BurningBet Casino tim,
Ne postoji obrazac osim jednog jednosmjernog transfera sredstava koji je mogao biti bilo šta.
1) da li je zabranjeno da više ljudi koristi isti affiliate link?
2) da li je zabranjeno da više ljudi koristi Skrill novčanik?
3) da li je zabranjeno uplatiti 30€ kada je minimalni depozit 25€?
4) Vjerujem da dosta ljudi živi u Grčkoj
5) da, igrači vrlo često uzimaju bonuse
Potpuno razumijem da to mogu biti indikatori za više naloga ili lov na bonuse itd. Međutim, to lako mogu biti samo dva prijatelja koji su igrali u istom kazinu. Ako su oboje igrali u svoje ime, i ako su u potpunosti potvrđeni, nema razloga za konfiskuciju dobitaka.
Dear BurningBet Casino team,
There is no pattern except for one single one-way transfer of funds that could have been anything.
1) is it forbidden for more people to use the same affiliate link?
2) is it forbidden for more people to use Skrill wallet?
3) is it forbidden to deposit €30 when the minimum deposit is €25?
4) I believe quite a lot of people live in Greece
5) yes, players very often take bonuses
I completely understand that these could be indicators for multiple accounts or bonus hunting etc. However, this can easily be just two friends who played in the same casino. If they both played in their own name, and are fully verified, there is no reason to confiscate winnings.
Zamolili bismo Casino da odgovori na ovu žalbu. Tajmer produžavamo za 7 dana. Ako kazino ne odgovori u zadanom roku, žalbu ćemo zatvoriti kao 'neriješenu'.
We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
Zamolili bismo BurningBet Casino da odgovori na ovu žalbu. Tajmer produžavamo za 7 dana. Ako kazino ne odgovori u zadanom roku, žalba će postati 'neriješena' što može negativno uticati na njegov rejting.
We would like to ask BurningBet Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.
Dragi Kounabi,
Nažalost, čini se da je kazino u potpunosti prestao da odgovara. Bojim se da se ne može mnogo toga uraditi bez saradnje sa njegove strane. Označit ću žalbu "neriješenom" u našem sistemu. Razumijem da ovo nije zadovoljavajuće rješenje za vaš problem. Međutim, smanjenje rejtinga uzrokovano neriješenim žalbama moglo bi pomoći da se promijeni pristup kazina. Ako kazino odluči da reaguje, ponovo ćemo otvoriti žalbu i bićete obavešteni putem e-pošte. In the meantime, I recommend you to contact the Curacao Gaming Authority (https://validator.antillephone.com/validate?domain=burningbet.com&seal_id=abed2a2ffaf5a546923a58344c012405b56b80c90daa90eae7fd4bcc140cbf63319d1070b64921e5167243626b004510&stamp=ebeac8a7cb914535fa61e3b520659c8b) and sumbit a complaint. Autoritet za igre na sreću ima bolje opcije i alate za pomoć igračima, posebno u ovakvim slučajevima kao što je ovaj. Obavijestite me kako je nadležni organ odgovorio (peter.m@casino.guru). Voleo bih da mogu biti od veće pomoći.
Srdačan pozdrav,
Peter
Dear Kounabi,
Unfortunately, it seems that the casino stopped responding entirely. I’m afraid, there is not much that can be done without cooperation from its side. I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. In the meantime, I recommend you to contact the Curacao Gaming Authority (https://validator.antillephone.com/validate?domain=burningbet.com&seal_id=abed2a2ffaf5a546923a58344c012405b56b80c90daa90eae7fd4bcc140cbf63319d1070b64921e5167243626b004510&stamp=ebeac8a7cb914535fa61e3b520659c8b) and sumbit a complaint. A gaming authority has better options and tools to help players, especially in such cases like this one. Please let me know how the authority responded (peter.m@casino.guru). I wish I could be of more help.
Best regards,
Peter
Ponovo smo otvorili ovu žalbu na zahtev kazina BurningBet Casino. Želeli bismo da dozvolimo ovom slučaju još jednu šansu da se reši i pomognemo obema uključenim stranama da donesu zadovoljavajući zaključak.
We’ve reopened this complaint at the request of BurningBet Casino casino. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.
Dragi Petre,
Obaveštavamo vas da smo spremni da preispitamo našu odluku u vezi sa žalbom igrača Kounabigaminga.
Naša politika kazina je preispitana i veoma nam je žao zbog ove situacije sa igračem Kounabigaming.
Imajte na umu da je Odeljenje za rizike razmotrilo pritužbu igrača i uzelo u obzir sve njene aspekte.
U slučaju revizije reklamacije igrača, po pravilima našeg projekta, spremni smo (da u roku od 10 radnih dana povučemo na podatke o računu sa kojih su deponovani na račun za igru) iznos od 1800€ naveden u žalbi .
U slučaju uplate ovog iznosa, igrač Kounabigaming mora potvrditi svoj pristanak u roku od 10 radnih dana u ovoj žalbi.
Srdačan pozdrav.
Burningbet odeljenje za rizik kazina.
Dear Peter,
We would like to inform you that we are ready to reconsider our decision regarding the complaint of the player Kounabigaming.
Our casino policy has been reconsidered and we are very sorry about this situation with the player Kounabigaming.
Please note that the Risk Department has reviewed the player's complaint and has taken all aspects of it into consideration.
In case of revision of the complaint of the player, under the rules of our project, we are ready (to withdraw to the account details from which were deposited to the gaming account within 10 working days) the amount of €1800 specified in the complaint.
In the case of the payment of this amount, the player Kounabigaming has to confirm his agreement within 10 work days in this complaint.
Best regards.
Burningbet Casino Risk Department.
Pre svega, želeo bih da se zahvalim kazinu na ponovnom razmatranju moje žalbe pre deset meseci. Ne mogu da razumem frazu 'prema pravilima našeg projekta' u njihovom odgovoru. Naravno da ću revidirati žalbu ako budu da platim novac koji sam osvojio.
Želeo bih da dodam da ne samo da su blokirali nalog svog kazina do sada, pišem ovaj odgovor, ali ne mogu da izvršim još jednu registraciju u njihovim sestrinskim kazinom sa mojom e-poštom. molim Piter da mi pomogne šta im treba od sada. Ako Vidim novac na svom bankovnom računu (ne mogu da se setim metode podizanja -skrill mislim) naravno da ću poništiti žalbu.
First of all, I would like to thanks the casino for the reconsideration of my complaint ten months ago.I can’t understand the phrase ‘under the rules of our project’ of their replyment.Of cource I will revision the complaint if they are going to pay the money that I won.
I would like to add that not only they block the account to their casino till now I am writing this answer but I can’t make another registration to their sister casinos with my email.please Peter help me what they need from now on.If I see the money to my bank account(I can’t remember the withdraw method -skrill I think) of course I will undo the complaint.
Ovaj je post Casino Guru učinio privatnim. Sadrži osetljive informacije koje treba da vide samo strane uključene u prigovor.
Ovaj je post Casino Guru učinio privatnim. Sadrži osetljive informacije koje treba da vide samo strane uključene u prigovor.
Zdravo svima,
Hvala vam na odgovorima.
Dragi Kounabi,
Ne možemo naterati kazino da vam dozvoli da igrate. Kazino ima pravo da odbije da ponudi svoje usluge bilo kome sve dok se dug plati igraču. Obavestite me čim primite sredstva.
Hi all,
Thank you for your replies.
Dear Kounabi,
We can't force the casino to let you play. The casino has the right to refuse to offer its services to anyone as long as the balance due is paid to the player. Please let me know as soon as you receive your funds.
Ovaj je post Casino Guru učinio privatnim. Sadrži osetljive informacije koje treba da vide samo strane uključene u prigovor.
Zdravo svima,
Potvrđujem transakciju na svoj Skrill nalog, iznos od 1800 evra iz kazina: "burningbet".
Želeo bih da se zahvalim Petru i celoj „kazinoguru-gr.com" koja je rešila problem.
Što se kazina tiče, takođe želim da budem primer ostalim kazinom da prilike moraju da se preispitaju, kakav god rezultat bio, negativan ili pozitivan za igrača.
Da li sam i dalje na crnoj listi sa vašeg sajta i na drugim sestrinskim sajtovima?
Hvala na svemu još jednom.
Hi to all,
I confirm the transaction to my Skrill account, the amount of 1800 euros from the casino: "burningbet".
I would like to thank Peter and the whole "kazinoguru-gr.com" that solved the issue.
As for the casino, I also want to be an example to other casinos that occasions must be re-examined whatever the result will be, negative or positive for the player.
Am I still blacklisted from your site, and to other sister sites?
Thanks for everything again.
Dragi Kounabi,
Sa žaljenjem vas obaveštavamo da vam nije dozvoljeno da igrate u našem kazinu ili kazinu navedenim u licenci.
Srdačan pozdrav.
Burningbet odeljenje za rizik kazina.
Dear Kounabi,
We regret to inform you that you are not allowed to play in our casino or the casinos indicated in the license.
Best regards.
Burningbet Casino Risk Department.
Hvala svima na odgovorima.
Dragi Kounabi,
Nakon uspešnog rešavanja problema, žalbu ćemo označiti kao „rešenu" u našem sistemu. Cenimo vašu saradnju i potvrdu, Kounabi, i ako naiđete na bilo kakve probleme sa ovim ili bilo kojim drugim kazinom u budućnosti, ne ustručavajte se da kontaktirate naš Centar za rešavanje žalbi. Naš cilj je da vam pomognemo.
Kao što znate, mi ne naplaćujemo naše usluge, niti primamo napojnice. Međutim, bili bismo vam zahvalni ako biste odvojili trenutak i podelili svoje iskustvo sa našim uslugama na Trustpilot https://vvv.trustpilot.com/evaluate/casino.guru. Iskreno razmatranje i sve sugestije koje ćete možda imati za poboljšanje našeg procesa rešavanja žalbi i posredovanja bili bi veoma cenjeni. Vaše povratne informacije mogu biti od pomoći drugima koji razmišljaju da nas kontaktiraju u vezi bilo kakvih problema vezanih za onlajn kazino. Hvala unapred na izdvojenom vremenu.
Srdačan pozdrav,
Petar M
Thank you all for your replies.
Dear Kounabi,
After successfully resolving the problem, we will mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation, Kounabi, and if you encounter any issues with this or any other casino in the future, please do not hesitate to contact our Complaint Resolution Center. Our goal is to assist you.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would appreciate if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review and any suggestions you may have to improve our complaint resolution and mediation process would be greatly appreciated. Your feedback could prove helpful to others who are considering contacting us about any online casino-related issues. Thank you in advance for your time.
Best regards,
Peter M
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, poboljšanje iskustva igrača i pošten pristup kockanju.
Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
Casino.guru je nezavistan izvor informacija o online kazinima i online kazino igrama, i nije kontrolisan od strane bilo kojeg operatora igara ili bilo koje druge institucije. Sve naše recenzije i vodiči su kreirani iskreno, u skladu sa najboljim znanjem i rasuđivanjem naših članova iz ekspertskog tima; ipak ovaj sadržaj je napravljen u informativne svrhe i ne bi smeo i trebao da se tumači kao pravni savet. Bitno je da uvek ispunite sve regulatorne zahteve pre nego počnete igrati u određenom kazinu.
Proverite svoj inboks i kliknite na link koji smo Vam poslali:
youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.