Dragi Staier,
Pružamo informacije u vezi sa vašom žalbom.
Tokom provere vaše sesije igre, ispostavilo se da ste koristili strategiju ranog klađenja - opklade sa naknadnim padom kvota odabranih tržišta, što predstavlja kršenje pravila projekta.
Dana 04.10.2023. obavešteni ste putem mejla (**********@gmail.com) da je vaš nalog zatvoren zbog kršenja pravila projekta:
3.34 Burningbet zadržava pravo da poništi zaključen ugovor o klađenju (uključujući onaj zaključen pre ili posle događaja), da odbije da ispuni obaveze iz takvog ugovora (uključujući odbijanje da isplati bilo koji dobitak) ili da vrati bilo koju uplaćenu opkladu u slučaju:
- Račun za igre se koristi za igranje u arbitražnim situacijama;
Administracija BurningBet-a ima pravo da takve opklade proglasi nevažećim i blokira nalog Klijenta.
Zbog kršenja pravila 3.34, vaši dobici su oduzeti i vaš nalog je zatvoren i ne može se ponovo otvoriti.
Iznos vaših depozita (umanjeni za administrativnu taksu od 15% prema pravilu 7.6) biće vam vraćen u skladu sa propisima finansijskog odeljenja nakon verifikacije vašeg bankovnog računa, o čemu ste takođe obavešteni u mejlu od odeljenje za rizik kazina dana 10.04.2023.
Takođe vam skrećemo pažnju na činjenicu da vam je 10.04.2023. finansijsko odeljenje poslalo mejl sa listom dokumenata potrebnih za verifikaciju vašeg načina plaćanja da biste vratili vaše depozite minus 15% provizije u skladu sa pravilima kazina.
Molimo vas da informacije koje zahteva finansijsko odeljenje dostavite na imejl finansijskog odeljenja kyc@burningbet.com
Nakon uspešne verifikacije vašeg bankovnog računa, depoziti će biti vraćeni u skladu sa pravilima kazina.
Kazino nije odgovoran za vaše otvaranje novog naloga ili za bilo kakve gubitke koje možete imati nakon otvaranja novog naloga. Zadržavamo pravo da u bilo kom trenutku ukinemo bilo koji nalog kreiran kršenjem ovih pravila.
S poštovanjem, Odeljenje za rizik BurningBet Casino.
Dear Stayer,
We provide information regarding your complaint.
During the check of your gaming session, it turned out that you used the Early Betting strategy - bets with a subsequent drop in the odds of the selected markets, which is a violation of the rules of the project.
On 10/04/2023 you were informed by email (*******@gmail.com) that your account was closed due to violations of the project rules:
3.34 Burningbet reserves the right to invalidate the concluded betting agreement (including the one concluded before or after the event), to refuse to fulfill the obligations under such agreement (including refusal to pay any winnings), or to return any paid bet in case:
- The Gaming Account is used for playing in arbitrage situations;
The BurningBet administration has the right to declare such bets invalid and block the Client's account.
Due to a violation of Rule 3.34, your winnings have been forfeited and your account has been closed and cannot be reopened.
The amount of your deposits (less an administrative fee of 15% according to rule 7.6) will be returned to you in accordance with the regulations of the financial department after verification of your bank account, about which you were also informed in the email of the casino risk department on 10/04/2023.
We also draw your attention to the fact that on 10/04/2023 the financial department sent you an email with a list of documents required to verify your payment method in order to return your deposits minus a 15% commission according to the casino rules.
We ask you to provide the information requested by the financial department to the financial department email kyc@burningbet.com
After successful verification of your bank account, deposits will be refunded according to the casino rules.
The Casino is not responsible for your opening a new account or for any losses you may incur after opening a new account. We reserve the right to terminate any account created in violation of these rules at any time.
Sincerely, Risk Department BurningBet Casino.
Izmenjeno od strane Casino Guru administratora
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