Dragi Jninneman1,
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za vaše negativno iskustvo sa Captain Jack Casinom.
Imajte na umu da kazina striktno zabranjuju otvaranje više naloga od strane igrača i često ograničavaju igrače koji igraju iz istog domaćinstva.
Samo igrači koji su registrovali račun za pravi novac imaju pravo da primaju promocije. Dozvoljen je samo jedan račun za pravi novac po igraču. Više naloga će biti zatvoreno. Igrači koji registruju više naloga (uključujući naloge sa različitim ličnim podacima) neće imati pravo da dobiju bonuse ili dobitke, a sva povlačenja će biti otkazana.
Svaka promotivna ponuda je dostupna samo jednom po osobi, porodici, adresi domaćinstva, imejl adresi, broju kreditne kartice i okruženjima u kojima se računari dele (univerzitet, bratstvo, škola, javna biblioteka, radno mesto, itd.)
Ako ste dozvolili svojoj ženi da pristupi vašem nalogu, ili vam je žena dozvolila pristup, kazino bi to mogao smatrati kršenjem svojih pravila i neće uvažiti vaš dobitak. Nikada ne bi trebalo da dozvolite pristup svom kazino nalogu trećoj strani.
- Da li sam dobro razumeo da ste pristupili nalogu svoje žene da biste kontaktirali kazino putem ćaskanja uživo?
- Možete li molim vas da objasnite da li je vaš dobitak od 1700 akumuliran uz pomoć bonusa?
- Da li ste obavestili kazino da u vašem domaćinstvu postoji više naloga i da li je bilo kom od naloga zabranjeno primanje bonusa?
Čekaću vaš odgovor.
Srdačan pozdrav,
Tomas
Dear Jninneman1,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Captain Jack Casino.
Please understand casinos strictly prohibit opening multiple accounts by players, and often limit players, playing from the same household.
Only players who have registered a Real Money Account are eligible to receive Promotions. Only one Real Money Account per player is permitted. Multiple accounts will be closed. Players who register multiple accounts (including accounts with different personal details) will not be eligible to receive any bonuses or winnings, and all withdrawals will be cancelled.
Each promotional offer is available only once per person, family, household address, email address, credit card number, and environments where computers are shared (university, fraternity, school, public library, workplace, etc.)
If you allowed your wife to access your account, or your wife allowed you access, the casino might consider this as a breach of their rules and not honor your winnings. You should never allow access to your casino account to a third party.
- Do I understand correctly you accessed the account of your wife to contact the casino via live chat?
- Could you please explain whether your winnings of 1700 were accumulated with the help of a bonus?
- Have you informed the casino there are multiple accounts in your household, and was either of the accounts restricted from receiving bonuses?
I'll await your reply.
Best regards,
Tomas
Automatski prevedeno:![](https://static.casino.guru/res/202409051357/images/svg/translated-by-google.svg)