The player from California had issues regarding the terms and conditions surrounding free chips and free roll tournaments. The player insisted that they had adhered to the terms, but the casino claimed otherwise, hindering their ability to make a withdrawal. He expressed frustration with the casino's refusal to pay out. However, we had determined that both free bonus winnings and winnings from free tournament rolls were considered free bonus funds. Consequently, we had rejected the complaint.
Igrač iz Kalifornije je imao problema u vezi sa uslovima vezanim za besplatne čipove i besplatne turnire. Igrač je insistirao na tome da su se pridržavali uslova, ali je kazino tvrdio drugačije, ometajući njihovu mogućnost da izvrše povlačenje. On je izrazio frustraciju zbog odbijanja kazina da isplati. Međutim, utvrdili smo da se i besplatni bonus dobici i dobici od besplatnih turnirskih lista smatraju besplatnim bonus sredstvima. Shodno tome, žalbu smo odbili.
Automatski prevedeno:
