Dragi Vrei,
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za vaš problem. Možete li proslediti relevantnu komunikaciju zajedno sa istorijom igara u Ekcel formatu na nikolas.b@casino.guru ? Obavestite tačno vreme incidenta.
Imajte na umu da bez ikakvih pratećih dokaza da su vaše opklade napravljene drugačije, moramo pretpostaviti da je istorija klađenja tačna jer je to najčešći slučaj u takvim situacijama.
Pored toga, razgovor sa ćaskanjem uživo, nažalost, ne znači ništa jer oni mogu jednostavno da napišu vaš ukupni profit umesto trenutne opklade.
Imajte na umu da bez ikakvih pratećih dokaza ne možemo nastaviti dalje sa ovim slučajem jer bi bilo skoro nemoguće suočiti se sa kazinom.
Radujemo se Vašem odgovoru. Hvala unapred na razumevanju.
pozdrav,
Nick
Dear wrey,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any relevant communication along with your game history in Excel format to nikolas.b@casino.guru? Please advise the exact time of the incident.
Please note that without any supporting evidence that your bets were made otherwise, we have to assume that the betting history is correct as it's the most usual case in such situations.
Additionally, the conversation with the live chat unfortunately means nothing as they can simply write your overall profit instead of the current bet.
Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino.
Looking forward to hearing from you. Thank you in advance for your understanding.
Regards,
Nick
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