NaslovnaPritužbeCasabet.io Casino - Dobici igrača su ograničeni dva puta.
Casabet.io Casino - Dobici igrača su ograničeni dva puta.
Automatski prevedeno:
Iznos:
290.085 Ft
Casabet.io Casino
Index sigurnosti:Veoma visok
Sigurnosni indeks
Zajedno sa našom metodologijom recenzija, mi smo izračunali Sigurnosni indeks kazina baziran na više od 20 faktora, uključujući finansije, fer Uslove i pravila, prigovore igrača i drugo. Što je viši Sigurnosni indeks, veće su šanse da vam vaši dobici budu isplaćeni.
The player from Hungary reported that her winnings had been unjustly limited by the casino after she successfully wagered her bonus. Despite having a real balance of 80,000 HUF and winning 500,000 HUF, her withdrawals were missing and her balance was reverted. She questioned the fairness of these practices as this information had not been disclosed in the contract.
The issue was resolved when the casino acknowledged that the player had not been properly informed about the withdrawal conditions and agreed to return a total of 290,085.4 HUF to her account as real funds, allowing her to use them without further restrictions. The player confirmed acceptance of this resolution, and the funds were credited to her account. The complaint was marked as resolved by the Complaints Team, who appreciated the cooperation from both parties.
Igračica iz Mađarske je prijavila da je njen dobitak nepravedno ograničio kazino nakon što je uspešno uložila svoj bonus. Uprkos tome što je imala stvarni bilans od 80.000 HUF i osvajala 500.000 HUF, njena povlačenja su izostala i njen balans je vraćen. Ona je dovela u pitanje pravičnost ovih praksi pošto ove informacije nisu bile obelodanjene u ugovoru. Problem je rešen kada je kazino priznao da igrač nije bio pravilno obavešten o uslovima povlačenja i pristao je da vrati ukupno 290.085,4 HUF na njen račun kao prava sredstva, što joj omogućava da ih koristi bez daljih ograničenja. Igračica je potvrdila prihvatanje ove rezolucije, a sredstva su knjižena na njen račun. Žalbu je tim za žalbe ocenio kao rešenu, koji je cenio saradnju obe strane.
Želeo bih da vas kontaktiram sa ovim problemom. Ovaj kazino je pokušao da prikriveno i nepošteno uzme moj saldo stvarnog novca 2 puta.
Deponovao sam i iskoristio bonus za drugi depozit.
Dobio sam bonus. završio sam i vidim da je moj pravi balans moj bonus. pa sam ga uspešno zavrtio.
i pobedio sam. i želim da povučem svoj pravi novac balansirano.ali nakon što sam dobio 1 e-poštu
moj dobitak je bio ograničen.ok nema problema. opet je na mom računu bilo 80 hiljada forinti stvarnog stanja
nakon što ponovo počnem da igram moj saldo stvarnog novca 80.000 huf, osvojio sam i 500.000 huf i želim da se povučem. ali moje obrađeno povlačenje nedostaje moj račun i moj račun je ponovo dobio 80.000 huf nazad pravog novca. Ovo se dogodilo već 2 puta. da sam uložio svoj bonus.. ja i ja smo ga balansirali sa pravim novcem. pa želim da razgovaramo za tebe. ovaj kazino ograničava račun za pravi novac igrača. da li je ovo normalno i nije nepravedno?
Možete li mi pomoći sa ovim problemom. Zato što mi je kazino uzeo 500.000 HUF povlačenja?
i nisu vas obavestili da ako konvertujete novac u realno stanje, više ne možete da igrate sa njim na računub, to nije uključeno u ugovor i nisam bio obavešten o tome.
tako da je to efektivno ograničilo vaš pravi balans! Već je nepravedno da je bonus na depozit ograničen na 5k u bonusu za 2. depozit, ali onda kada uspešno preuzmete bonus. i tu ga dobijete kao pravi balans, a onda ponovo počnete da igrate sa svojim pravim stanjem i dobijete sa njim, ali kazino ga ne isplati
Štaviše, to ne postoji u ugovoru i ne obaveštavaju vas da ako uspešno uložite bonus i on se pretvara u pravi balans
onda se više ne može igrati sa tim novcem.
čak i ako imate pravi novac na računu
ovo sranje. Mislim da je ovaj kazino lažan
Možete li, molim vas, proveriti ovo za mene? ili mi možete pomoći?
Dear casino guru!
I would like to contact you with this problem.This casino has tried to sneakily and dishonestly take my real money balance 2 times.
I deposited and used my second deposit bonus.
I rolled the bonus.i finised and i see it my real balace my bonus. so I successfully spun it.
and i won it. and i want withdraw my real money balanced.but after i got 1 email
my winnings were limited.ok no problem. there was again 80 thousand forints real balance in my account
after i start playing again my real money balance 80.000 huf i won i 500.000 huf and i want withdraw. but my processed withdraw missing my account and my account again got 80.000 huf back real money.this has happened 2 times already. that I have wagered my bonus.. i and i made it real money balanced. so i want talked for you. this casino limite the player real money account.is this normal and not unfair?
Can you help me with this issue. Because the casino took 500,000 HUF worth of withdrawals from me?
and they didn't inform you that if you convert the money to real balance, you can no longer play with it in the accountb,It is not included in the contract and I was not informed about it.
so it effectively limited your real balance!It's already unfair that the deposit bonus is limited to 5x in the 2nd deposit bonus, but then when you successfully claim the bonus. and there you get it as real balance, and then you start playing again with your real balance and you win with it but the casino doesn't pay it out
Moreover, there is no such thing in the contract and they do not inform you that if you successfully wager the bonus and it turns into real balance
then you can't play with that money anymore.
even if you have real money in your account balance
this bullshit. i think this Casino Fake
Can you please check this for me? or can you help me?
Hvala vam puno što ste podneli ovu žalbu. Žao mi je što čujem za problem koji imate. Dozvolite mi da vam postavim nekoliko pitanja da razjasnim vašu situaciju.
Nakon što je vaš prvi zahtev za povlačenje poništen, da li je samo iznos od 80.000 HUF vraćen na vaš račun?
Da li ste pokušali da zatražite maksimalno dozvoljeni iznos odmah nakon što je vraćen na vaš nalog ili ste odmah nastavili da igrate sa ograničenim dobicima?
Da li ste kontaktirali korisničku podršku kazina nakon što je vaš dobitak bio ograničen po drugi put?
Da li ste videli stanje u odeljku za pravi novac?
Da li ste ranije uspešno podizali novac iz ovog kazina?
Nadam se da ćemo moći da vam pomognemo da rešite ovu situaciju što je pre moguće. Hvala unapred na odgovoru.
Srdačan pozdrav
Veronika
Dear noni0706,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
After your first withdrawal request was canceled, was only the amount of 80,000 HUF credited back to your account?
Have you tried requesting the maximum allowed amount immediately after it was returned to your account, or did you continue playing with the capped winnings straight away?
Have you contacted the casino customer support after your winnings were capped for the second time?
Did you see the balance in your real money section?
Have you made any successful withdrawals from this casino before?
I hope we will be able to help you resolve this situation as soon as possible. Thank you in advance for your reply.
Draga Veronika! Hvala vam što ste me kontaktirali. Naravno da ću odgovoriti na pitanja
1. Nakon što je vaš prvi zahtev za povlačenje poništen, da li je samo iznos od 80.000 HUF vraćen na vaš račun?
Kada sam uspešno završio bonus, založio sam ga. imao sam 70.000 forinti na svom računu.
Na mom nalogu je pisalo da sam uspešno preuzeo bonus i 70.000 forinti je dodato mom stvarnom stanju.
Nastavio sam da igram sa saznanjem da je to moj sopstveni novac. Osvojio sam 400.000 HUF i šaljem isplatu. ali moj nalog je dobio ograničeni dodaj mi nazad 80.000 huf na moj račun. Bio sam nervozan jer sam već imao pravi balans. A nisam mogao ni da uđem u ćaskanje jer je internet pokazao grešku. Pa sam napisao mejl timu pitajući zašto ograničavaju stvarni balans koji sam već uspešno preneo. i odgovorio mi na ovo
Dobio sam ovu e-poštu i ponovo je procenio. moj akumulirani bilans je izbrisan i ograničen je 5k ok, prihvatio sam da čekam odgovor u e-poruci. ali nemoj da mi odgovoriš! Tako da je na mom računu bilo stvarno stanje od 80.000 forinti. I ponovo sam počeo da se igram sa njim, misleći da je moj i da mogu da ga koristim.
Uspeo sam da osvojim pravi balans od 500.000 HUF. i uradio sam to ponovo, i sada je ponovo ograničio moj balans, vratio sam 80,000 huf
Napisao sam im nekoliko mejlova i sada su mi odgovorili za 2 dana.
Danas sam dobio mejl i ovde je detaljnije objašnjeno da ne mogu više da se igram sa novcem i moram da ga podignem da bih ga zadržao.
Ovo nije pomenuto u ugovoru i kazino me nikada ranije o tome nije obavestio.
Ono na šta se kladite kao bonus i pretvarate u pravi balans je vaš sopstveni balans i sa njim možete da radite šta god želite. Nijedan kazino to nikada ne može ograničiti.
2. Da li ste pokušali da zatražite maksimalno dozvoljeni iznos odmah nakon što je vraćen na vaš račun ili ste odmah nastavili da igrate sa ograničenim dobicima?
da, pokušao sam da podignem svoj dobitak. ali je ograničen i vraćen na moj nalog. da, uspostavio sam vezu sa podrškom. ali podrška se odnosila samo na ovo
finansijski tim je takođe odgovorio danas 2 dana kasnije
a ovde se detaljnije objašnjava da ,ne mogu više da koristim taj novac pa sam pobedio dva puta i niko me nije obavestio da više ne mogu da koristim svoj pravi saldo. kada je bonus takođe rekao da sam uspešno opkladio bonus i on se promenio u pravi balans
3, Da li ste videli stanje u odeljku za pravi novac? da
Video sam da je novac prešao u pravi balans i kazino je pokazao da sam uspešno uložio bonus. i došlo je do prave ravnoteže da
Da li ste ranije uspešno podizali novac iz ovog kazina? Još uvek nisam uspeo da se povučem. Međutim, verifikovao sam se pre 2 dana, što je prihvaćeno 24. februara.
Mislim da nije fer da moram da kontaktiram kazino i da ih ne prisiljavam da saznaju da li mogu da koristim svoj pravi balans ili ne.
Kazino nigde nije posebno naveo da ne možete da koristite saldo nakon što potrošite bonus.
ovaj kazino uradi mi to 2 puta i sada mi ponovo dodaj saldo od 80.000 huf i danas sam dobio informaciju u mejlu da ne mogu da koristim stanje
on mi je 3 dana kasnije odgovorio!
može li mi pomoći?
tako da je kazino od mene uzeo 500.000 huf isplata
Dear Veronika! Thank you for contacting me.Of course I will answer the questions
1.After your first withdrawal request was canceled, was only the amount of 80,000 HUF credited back to your account?
When I successfully completed the bonus, I wagered it.had 70,000 forints in my account.
My account said I successfully claimed the bonus and the 70,000 forints were added to my real balance.
I continued playing with the knowledge that it was my own money.I won 400,000 HUF and I send a payout. but my account got the limited add me back 80,000 huf in my account.I was nervous because I already had a real balance. And I couldn't even enter the chat because the internet showed an error.So I wrote an email to the team asking why they were limiting the real balance that I had already successfully transferred. and answered for me this
I got this email and reevaluated it.my accumulated balance was deleted and limited5x ok i accepted that i wait him the answer in email. but don't answer me!So there was a real balance in my account of 80,000 forints. And I started playing with it again, thinking that it was mine and I could use it.
I managed to win 500,000 HUF real balance. and I did it again, and now it has limited my balance again i got back 80,000 huf
I wrote them several emails and now they have answered me in 2 days.
I received an email today and here it explains in more detail that I can't play with the money anymore and I have to withdraw it to keep it.
This is not mentioned in the contract and the casino has never informed me about this before.
What you wager as a bonus and convert into real balance is your own balance and you can do whatever you want with it. No casino can ever limit this.
2.Have you tried requesting the maximum allowed amount immediately after it was returned to your account, or did you continue playing with the capped winnings straight away?
yes I tried to withdraw my winnings. but it was restricted and returned to my account. yes I made the connection with the support. but the support only referred to this
the finance team also responded today 2 day after
and here it explains in more detail that ,I can no longer use that money so I won twice and no one informed me that I can no longer use my real balance. when the bonus also said that I successfully wagered the bonus and it changed to real balance
3,Did you see the balance in your real money section? yes
I saw that the money had changed to real balance and the casino indicated that I had successfully wagered the bonus. and it had gone to real balance yes
Have you made any successful withdrawals from this casino before? I haven't been successful withdtaw yet. However, I verified myself 2 days ago, which was accepted on Feb 24.
I think it's unfair that I have to contact the casino and not force them to find out if I can use my real balance or not.
The casino didn't specifically state anywhere that you can't use the balance once you've used up the bonus.
this casino do it me 2 times and now again add me back the 80,000 huf balance and today i got the information in email that I can't use the balance
he 3 day after answered me!
can help me?
so the casino took 500,000 huf worth of payouts from me
prvi put kada kazino nije morao da ograniči moj balans jer nije premašio maksimalnu 5k isplatu od 80,000 HUF v kada sam uspešno završio i uložio bonus
imam 70.008 huf-a imam svoj račun pravog novca. Kazino je takođe pokazao da sam uspešno uložio bonus i da je moj bilans stvaran.
onda sam odmah počeo da igram. i uspeo sam da pobedim. i kada sam ga ponovo povukao, ograničio je moj bilans na 80.000 HUF. onda sam napisao još jedan mejl jer ćaskanje nije podržano. Nastavio sam da igram znajući da je to sada moj pravi balans i da nije ograničen.
Video sam to u svom bilansu i u istoriji se pokazalo da je to moj pravi balans i da nema ograničenja za to. I niko me nije obavestio da je dobitak od bonusa ograničen.
ograničenje se već jednom dogodilo, poništilo je moj balans i moj pravi balans je vraćen na 80.000 5k
Tako da sam ponovo počeo da igram sa saznanjem da je ovo sada moj pravi balans i niko ga ne može ograničiti i znajući da bih mogao ovo da izgubim,
. Zato što vidim da je pravi i kada okrenem, i moj bilans pokazuje da je to pravi novac.
Pokrenuo sam novo povlačenje. Ali kazino je ponovo konfiskovao moj dobitak koji sam osvojio pravim novcem. Ovo je treći put da sam pobedio i bio je ograničen.
Danas sam dobio detaljno upozorenje da ne mogu da igram sa novcem koji sam uspešno opkladio. evo pitao sam ga
nakon što mu pošaljem 2 e-maila. ali ne odgovori mi
i danas mi napiši ovu e-poštu
ono što je navedeno u ugovoru je da je moj bonus ograničen na 5k i poništava preostali saldo kada povučem. Ovo se dogodilo pre nego što sam dobio 80.000 huf stvarnog bilansa nakon što ponovo počnem da igram i neću ovaj pravi novac! Kazino ne može da ograniči moj pravi balans. A ugovor ne kaže da se vaš balans ne može koristiti ako ste uspešno uložili bonus.
Dragi kazino guru, da li smatrate da je ovo pošteno u ovom obliku? može li mi pomoći? mislim da je ovo potpuno nepravedno. i sve je to pogrešno. i treba mi moj dobitak nazad 500.000 huf
hvala ti!
in summary
the very first time the casino didn't need to limit my balance because it didn't exceed the maximum 5x payout of 80,000 HUF w when I successfully completed and wagered the bonus
i have 70,008 huf have my account real money. The casino also indicated that I had successfully wagered the bonus and that my balance was real.
then i started playing immediately. and i managed to win. and when i withdrew it again it limited my balance to 80,000 HUF. then i wrote another email because chat is not supported.I continued playing knowing that this was now my real balance and that it was not limited.
I saw it in my balance and in the history it showed that this is my real balance and there are no restrictions on it. And no one informed me that the winnings from the bonus are limited.
the restriction has already happened once, it invalidated my balance and my real balance has been restored to 80,000 5x
So I started playing again with the knowledge that now this is my real balance and no one can limit it and knowing that I could lose this,
. Because I can see that it is real and when I spin, my balance also shows that it is real money.
I initiated a new withdrawal. But the casino again confiscated my winnings that I won with real money.this is the third time i have won and it has been limited.
Today I received a detailed warning that I cannot play with the money I successfully wagered. here i asked him
after i send him 2 email. but not asnwer me
and today write me this email
what is stated in the contract is that my bonus is limited to 5x and voids the remaining balance when i withdraw .this has happened before i got 80.000 huf real balance after i start played again and i wont this real money! The casino cannot limit my real balance. And the contract does not say that your balance cannot be used if you have successfully wagered the bonus.
Dear casino guru, do you consider this fair in this form? can help me? i think this total unfair. and it's all misleading. and I need my winnings back 500,000 huf
Hvala vam puno, noni0706, što ste dali sve potrebne informacije. Sada ću preneti vašu žalbu kolegi Mihalu ( michal.k@casino.guru ) koji će vam biti u pomoći. Želim vam puno sreće i nadam se da će vaš problem biti rešen na vaše zadovoljstvo u bliskoj budućnosti.
Thank you very much, noni0706, for providing all the necessary information. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.
Ja sam Mihal i preuzeo sam ovu žalbu. Pregledao sam ovaj slučaj i kontaktiraću kazino da rasvetlim ovu stvar.
Želeli bismo da pozovemo Casabet.io kazino da se pridruži razgovoru.
Poštovani Casabet.io kazino,
Možete li molim vas da objasnite zašto su dobici igrača ograničeni dva puta? Razumem da vaši uslovi bonusa navode da su dobici od bonus klađenja ograničeni na maksimalan iznos gotovine od pet puta višeg iznosa bonusa, a svaki višak će biti poništen pre povlačenja. Međutim, izgleda da je ovo ograničenje već sprovedeno, a sredstva u bilansu igrača od 70.000 HUF su se odrazila kao pravi novac (ako se ne varam); stoga, kada igrač nastavi da igra sa ovim sredstvima od "pravog novca", ograničenja bonusa više ne bi trebalo da se primenjuju na bilo kakve dodatne dobitke.
Očekujem vaše pojašnjenje o toku događaja.
Hello noni0706,
I'm Michal, and I have taken over this complaint. I have reviewed this case, and I will contact the casino to shed more light on this matter.
We would like to invite Casabet.io Casino to join the conversation.
Dear Casabet.io Casino,
Can you please explain why the player's winnings were capped twice? I understand that your bonus terms state that winnings from bonus wagering are limited to a maximum cashout of five times the bonus amount, and any excess will be voided before withdrawal. However, it seems that this cap was already enforced, and the funds in the player's balance of 70,000 HUF were reflected as real money (if I'm not mistaken); thus, once the player has continued playing with these "real money" funds, the bonus restrictions should no longer apply to any additional winnings.
I look forward to your clarification on the course of events.
Hvala vam što ste se pridružili i pokušali da pomognete!
Takođe smatram da je nepravedno što kazino ne pokušava da reši slučaj sa mnom. Poslao sam joj 2 e-poruke uspešno od 27. februara. ali mi nikada nije odgovorio! Internet se prekida tokom ćaskanja
Nadam se da ćete uspeti da dođete do kazina!
Hi Michal!
Thank you for joining and trying to help!
I also find it unfair that the casino doesn't try to resolve the case with me.I have sent her 2 emails successfully since Feb 27. but never answered me back!Internet disconnects while chatting
Hvala vam što ste se obratili u vezi sa ovim pitanjem. Cenimo priliku da pružimo pojašnjenje.
Još jednom smo pažljivo pregledali slučaj noni0706 i ostajemo uvereni da su sve preduzete radnje bile u strogom skladu sa uslovima i odredbama našeg kazina. Štaviše, duboko žalimo što je korisnik naišao na takvo iskustvo i zaista razumemo koliko to može biti frustrirajuće kada se očekivanja ne poklapaju sa rezultatima.
Dana 22. februara 2025. u 20:57 UTC, noni0706 je izvršio depozit od 20.000 HUF i dobio bonus dobrodošlice od 80% plus 50 besplatnih okretaja kao deo promotivne ponude. Uslovi klađenja za ovaj bonus su uspešno ispunjeni 23. februara 2025. u 21:35 UTC.
Međutim, važno je napomenuti da uslovi bonusa na depozit jasno navode da dobici dobijeni tokom klađenja bonusa podležu maksimalnom ograničenju povlačenja od pet puta većeg iznosa bonusa. Ovo je navedeno u klauzuli 9 Uslova promocije bonusa na depozit:
"Svi dobici primljeni tokom klađenja bonusa su ograničeni na maksimalan iznos gotovine koji je 5 puta veći od odobrenog bonusa. Svaki prekoračeni saldo će biti poništen pre povlačenja novca."
Ovo pravilo je takođe ponovljeno u klauzuli 1.2 Bonus uslova, osiguravajući da svi igrači budu upoznati sa ovim ograničenjima pre nego što učestvuju u promociji.
Pošto su sredstva o kojima je reč poticala iz bonusa, saldo je ostao podvrgnut ovim ograničenjima čak i nakon što je klađenje završeno. Kao rezultat toga, stanje na računu je više puta prilagođavano, postavljajući ga na maksimalno dozvoljeno povlačenje od 80.000 HUF. Svako prilagođavanje je propraćeno obaveštenjem Finansijskog odeljenja.
Pošto Casabet Casino nastoji da obezbedi jasnoću i pravičnost, ljubazno molimo sve igrače da pažljivo pregledaju naše Uslove i odredbe, koji su jasno navedeni i dostupni za referencu.
Iskreno se izvinjavamo zbog zabune ili neprijatnosti koje je ova situacija možda izazvala. Imajte na umu da smo posvećeni održavanju transparentnog i poštenog okruženja za sve naše igrače i cenimo vaše razumevanje.
Srdačan pozdrav,
Kazino tim Casabet
Dear noni0706 and Michal,
Thank you for reaching out regarding this matter. We appreciate the opportunity to provide clarification.
We have carefully reviewed noni0706’s case once again and remain confident that all actions taken were in strict accordance with our casino’s terms and conditions. Furthermore, we deeply regret that user encountered such an experience, and we truly understand how frustrating it can be when expectations don’t align with outcomes.
On February 22, 2025, at 20:57 UTC, noni0706 made a deposit of 20,000 HUF and received a welcome bonus of 80% plus 50 free spins as part of the promotional offer. The wagering requirements for this bonus were successfully met on February 23, 2025, at 21:35 UTC.
However, it is important to note that the terms of the deposit bonus clearly state that winnings obtained while wagering a bonus are subject to a maximum withdrawal limit of five times the bonus amount. This is outlined in Clause 9 of the Deposit Bonus Promotion Terms:
"All winnings received while wagering a bonus are limited to a maximum cashout amount of 5 times the bonus granted. Any exceeded balance will be voided prior to money withdrawal."
This rule is also reiterated in Clause 1.2 of the Bonus Terms, ensuring that all players are aware of these restrictions before participating in the promotion.
Since the funds in question originated from a bonus, the balance remained subject to these limitations even after the wagering was completed. As a result, the account balance was adjusted multiple times, setting it at the maximum allowable withdrawal of 80,000 HUF. Each adjustment was accompanied by a notification from the Financial Department.
Since Casabet Casino strives to ensure clarity and fairness, we kindly ask all players to carefully review our Terms and Conditions, which are clearly outlined and available for reference.
We sincerely apologize for any confusion or inconvenience this situation may have caused. Please know that we are committed to maintaining a transparent and fair environment for all our players, and we appreciate your understanding.
"Svi dobici primljeni tokom klađenja bonusa su ograničeni na maksimalan iznos gotovine koji je 5 puta veći od odobrenog bonusa. Svaki prekoračeni saldo će biti poništen pre povlačenja novca."
Kada je bonus otkazan, moj pravi bilans je bio 70,008 HUF. tako da niste morali da ga ograničavate
Počeo sam da igram odmah nakon što je bonus istekao jer je sajt naznačio da sam uspešno opkladio bonus i da je moj balans bio stvaran. Nastavio sam da igram znajući da nećete ograničiti moj pravi balans, pošto je moj balans bio stvaran i ja sam uložio bonus i dobio 5k saldo.
Uspeo sam da povećam svoj dobitak sa stvarnim bilansom, tačnije uspeo sam da osvojim neverovatnu maksimalnu pobedu sa većom igrom bas bonanca
Igram u nekoliko vaših kazina i redovni sam deponent, igrao sam vaš Spellvin,Betfare i sada sam otvorio Trinon kazino!
Nikada nisam dobio maksimalnu nagradu i ovu zlatnu ribicu. Zbog toga sam se osećao veoma loše kada si mi ograničio moj pravi novčani iznos!
Dobro je poznato da maksimalni dobitak obično daje provajder servisa.u ovom slučaju ste mi ograničili i oduzeli dobitke koje je isplatio provajder. Mogu i ja da se setim.
Želim da vas obavestim da sam ovo dobio sa stvarnim stanjem nakon što je bonus završio.
Nisam imao nikakvu informaciju o ovome ranije, da ste mi takođe ograničavali stvarni balans nakon bonusa!
Takođe se pominje da sam primio e-poštu kada ste promenili moj bilans.
Međutim, ne kaže se da se primljenih 80.000 Huf-a više ne može koristiti.
ako pažljivo pogledamo ugovor
namerno je ovako izraženo i napisano ili je pogrešio lice koje je sastavilo ugovor
uz izjavu da je zarađen od bonusa, ovo se može povezati sa bonusom kojim ste već prevarili igrača
pošto to nema nikakve veze sa činjenicom da se odnosi na stanje koje je rotirano i završeno nakon bonusa
može se tumačiti na više načina i na taj način dovodi u zabludu igrača
i molim vas verujte mi kada kažem da sam iskusan igrač i da sam koristio mnogo bonusa
ali ovaj ugovor je napisan nepravedno!
praktično kada ste ograničili moj bilans i pisali mi e-poštu, poslao sam vam e-poštu sa pitanjem zašto ste ograničili moj nalog.
želim da pitam chat.ali zanimljivo je da ćaskanje ne radi.i internet pokazuje grešku. Kada imam Mađarsku jedan najbolji internet 1gb brzine. Nisam mogao ni da uđem u ćaskanje tog dana.
dobijeni u mejlu na koji se ponovo pozivate 1.2
Ni ovde nisam dobio nikakvu informaciju da ne mogu da koristim stanje nakon bonusa
Ovo nema nikakve veze sa tim da ne mogu da koristim svoj balans kada završim sa bonusom, nigde ne pominjete da posle ne mogu da koristim svoj pravi novac.a nisam ni razmišljao o tome
kada vidim da ste dobili savršenu neverovatnu ocenu 9,1
Ako želite da ovo kreirate kako treba, onda bi jedna tačka koju obično kreirate bila dovoljna.
Ugovor ne treba formulisati u nekoliko tačaka i kreirati na zbunjujući i obmanjujući način.
Molimo vas da posebno obavestite igrača da se zahtev za 5k primenjuje i na stanje nakon bonusa.
Tako da sam ponovo počeo da igram znajući da mogu da izgubim ovaj pravi balans od 80.000 forinti. Rizikovao sam i ponovo uspeo da pobedim. sada sam napravio 500,000 Huf pravi balans!
i kada sam hteo da isplatim dobitak ponovo si ih ograničio! Već sam znao da nešto nije u redu i da je kazino umešan u nešto nepošteno.
Kontaktirao sam stručni tim za kazino guru.
Poslali ste drugu e-poštu 2 dana kasnije
Ovde ste već detaljnije objasnili da moram da platim novac koji mi ograničavate.
Nadam se da će vam ovo pomoći da bolje razumete moju situaciju.
Mislim da bi kazino trebalo da vrati moje stanje.ako sve ovo uzmemo u obzir i kazino je pošten!
Hvala vam!
Dear Casabet Casino Team!
Thank you very much for joining the conversation!
You are referring to the contract included in the promotion.
"All winnings received while wagering a bonus are limited to a maximum cashout amount of 5 times the bonus granted. Any exceeded balance will be voided prior to money withdrawal."
When the bonus was cancelled, my real balance was 70,008 HUF.so you didn't have to limit it
I started playing immediately after the bonus expired because the site indicated that I had successfully wagered the bonus and my balance was real.I continued playing knowing that you wouldn't limit my real balance, since my balance was real and I wagered the bonus and received the 5x balance.
I managed to increase my winnings with the real balance, more precisely I managed to win an amazing max win with the bigger bass bonanza game
I play in your several casinos and am a regular depositor played your Spellwin,Betfare and now opened the Trinon Casino!
Never got the max prize and this goldfish.This made me feel very bad when you limited me my real money balance!
It is well known that the maximum winnings are usually given by the service provider.in this case you limited and took away the winnings paid by the service provider from me.I can think of this too.
I would like to inform you that I got this with real balance after the bonus ended.
I didn't have any information about this before, that you were also limiting my real balance after the bonus!
It also mentions that I received an email when you changed my balance.
However, it does not say that the 80.000 Huf received cannot be used anymore.
if we look closely at the contract
it is intentionally expressed and written this way or the person who drew up the contract made a mistake
with the statement that it was earned from a bonus, this can be linked to the bonus you have already deceived the player with this
since it has nothing to do with the fact that it applies to the balance that was rotated and completed after the bonus
can be interpreted in multiple ways and thus misleads the player
and please believe me when I say I am an experienced player and have used many bonuses
but this contract is written unfairly!
practically when you limited my balance and your write me email ,I sent you an email asking why you restricted my account.
i want asked the chat.but interestingly the chat doesn't work.and internet shows an error. When i have Hungary one the best internet 1gb speed.I couldn't even enter the chat that day.
the got in the email you refer again to 1.2
I didn't get any information here either that I can't use the balance after the bonus
This has nothing to do with me not being able to use my balance when I finished the bonus, nowhere do you mention that I can't use my real money balance afterwards.and I didn't even think about such a thing
when i see it are you got a perfect amazing 9.1 rating
If you want to create this properly, then one point that you create normally would be enough.
The contract should not be formulated in several points and created in a confusing and misleading way.
Please inform the player specifically that the 5x requirement also applies to the balance after the bonus.
So I started playing again knowing that I could lose this real balance of 80,000 forints.I took the risk and managed to win again. now i made 500,000 Huf real Balance!
and when I wanted to pay out the winnings you restricted them again!I already knew that something was wrong and that the casino was involved in something dishonest.
I contacted the Casino Guru Expert Team.
You sent another email 2 days later
You have already explained in more detail here that I have to pay the money you are restricting.
I hope this helps you understand my situation better.
I think the casino should refund my balance.if we take all this into account and the casino is fair!
Hvala vam na odgovoru, ali verujem da je stvar malo složenija nego što vaša procena sugeriše.
Iako ste u pravu da je pravilo 1.2 Bonus uslova pravilno primenjeno u prvoj instanci i da su igračevi prvi dobici od bonusa prilagođeni na 70.000 HUF na ispravan način, međutim, ova sredstva više ne bi trebalo da potpadaju pod bilo kakva dalja ograničenja bonusa. Pregledao sam vaše uslove i uslove za bonus i dok sam našao ovo pravilo:
1.5. Imajte na umu da prvo morate zatražiti dobitke dobijene od bonusa bez depozita, a zatim, prilikom povlačenja, napraviti novi depozit kako biste nastavili da igrate bez ograničenja dobitka.
Ovo navodi samo dobitke od bonusa bez depozita, ne i dobitke od bonusa na depozit. Nisam identifikovao nijednu odredbu koja ukazuje na to da se dobici od bilo kojih drugih bonusa takođe moraju postupati na ovaj način. Da li je igrač nakon prve korekcije dobitka jasno obavešten da sredstva (70.000 HUF) uprkos tome što se smatraju pravim novcem, moraju biti povučena i kasnije ponovo deponovana da bi se „uklonila" ograničenja bonusa? Ako jeste, prosledite mi bilo koji dokaz o tome na michal.k@casino.guru . Ako postoje neki drugi faktori koji su doprineli ovoj situaciji, podelite ih i sa mnom.
Dear Casabet Casino Team,
Thank you for your response, but I believe the matter at hand is a bit more complex than your assessment suggests.
While you are right that rule 1.2 of the Bonus Terms was applied correctly in the first instance and the player's first wins from the bonus were adjusted to 70,000 HUF the correct way, however, these funds should no longer fall under any further bonus restrictions. I have reviewed your bonus T&Cs, and while I have found this rule:
1.5. Please note that you must first claim the winnings received from the no deposit bonus and then, when withdrawing, make a new deposit in order to continue playing without winning limits.
This specifies only winnings from a no deposit bonus, not winnings from a deposit bonus. I have not identified any stipulation indicating that winnings from any other bonuses must be handled in this manner as well. Has the player been clearly informed by the first winnings correction that the funds (70,000 HUF) despite being considered real money, have to be withdrawn and later deposited again to "remove" the bonus restrictions? If so, please forward me any proof of this at michal.k@casino.guru. If there are any other factors that contributed to this situation, please share them with me as well.
Pregledali smo vaše beleške i želimo da prijavimo sledeće.
Prvo i najvažnije, želimo da ponovimo da su sve radnje preduzete u vezi sa prilagođavanjem bilansa noni0706 bile u potpunosti u skladu sa našim navedenim Uslovima i odredbama bonusa. Konkretno, klauzula 1.2 jasno ističe sledeće:
"Svi dobici primljeni tokom klađenja bonusa su ograničeni na maksimalan iznos gotovine koji je 5 puta veći od odobrenog bonusa. Svaki prekoračeni saldo će biti poništen pre povlačenja novca."
U ovom slučaju, dobici koji su ostali na računu igrača nakon prvog prilagođavanja bilansa su i dalje izvedeni iz bonusa, što znači da su i dalje bili podložni maksimalnom ograničenju povlačenja. Zamisao da su ova sredstva postala potpuno neograničena je netačna, jer njihovo poreklo ostaje vezano za bonus.
Štaviše, da je naša namera bila da dozvolimo neograničeno povlačenje sredstava nakon ispunjavanja uslova za klađenje, mi bismo to izričito naveli u našim uslovima bonusa. Međutim, takva klauzula ne postoji, i svi dobici dobijeni od bonusa ostaju podložni unapred definisanim ograničenjima, bez obzira da li su još uvek u igri ili su zatraženi za povlačenje.
U vezi sa tvrdnjom da igrač nije bio obavešten o ovom ograničenju, naglašavamo da svi igrači prihvataju Uslove bonusa nakon aktivacije bilo koje promotivne ponude. Ovi uslovi su bili dostupni za pregled u svakom trenutku, a finansijska prilagođavanja su sprovedena striktno u skladu sa njima. Pored toga, igraču su poslata obaveštenja koja objašnjavaju prilagođavanja bilansa.
Razumemo da tumačenja uslova bonusa mogu da variraju, ali naše smernice su usklađene sa industrijskim standardima i dosledno se primenjuju kod svih igrača. Iako poštujemo analizu Casino Gurua, verujemo da je naša primena uslova tačna i opravdana.
Radi veće transparentnosti, takođe smo direktno poslali dodatne detalje u vezi sa ovim slučajem
Slobodno pregledajte ove informacije i obavestite nas ako su potrebna dodatna pojašnjenja.
Srdačan pozdrav,
Kazino tim Casabet
Dear Michal,
We have reviewed your notes and would like to report the following.
First and foremost, we would like to reiterate that all actions taken regarding noni0706’s balance adjustments were in full compliance with our stated Bonus Terms and Conditions. Specifically, clause 1.2 clearly outlines the following:
"All winnings received while wagering a bonus are limited to a maximum cashout amount of 5 times the bonus granted. Any exceeded balance will be voided prior to money withdrawal."
In this case, the winnings that remained in the player’s account after the first balance adjustment were still derived from a bonus, meaning they were still subject to the maximum withdrawal limit. The notion that these funds became entirely unrestricted is incorrect, as their origin remains tied to the bonus.
Furthermore, had our intention been to allow unrestricted withdrawals of funds after completing the wagering requirements, we would have explicitly stated this in our Bonus Terms. However, no such clause exists, and all winnings obtained from a bonus remain subject to the predefined limitations, regardless of whether they are still in play or requested for withdrawal.
Regarding the claim that the player was not informed about this limitation, we emphasize that all players accept the Bonus Terms and Conditions upon activation of any promotional offer. These terms were available for review at all times, and the financial adjustments were conducted strictly in accordance with them. Furthermore, notifications were sent to the player explaining the adjustments to the balance.
We understand that interpretations of bonus terms may vary, but our policies align with industry standards and are enforced consistently across all players. While we respect Casino Guru’s analysis, we believe that our application of the terms remains accurate and justified.
For further transparency, we have also sent additional details regarding this case directly to michal.k@casino.guru
Please feel free to review this information, and let us know if any further clarification is required.
Poštovani Michal i dragi Casabet kazino predstavnik!
nakon limita od 70.000 HUF, kazino je pokazao da sam uspešno završio bonus i moj balans je prebačen na pravi balans. Ona je ovo pisala oko 3-5 sekundi. a onda je nestalo. Nisam mogao da dobijem sliku ovoga.
Niko me tada nije obavestio da više ne mogu da igram sa svojim pravim balansom, pa sam nastavio da igram. i uspeo sam da osvojim maksimalnu nagradu
Osvojio sam ovo pravim novcem. Takođe bih želeo da obavestim kazino guru tim da sam tražio ovu nagradu u svojoj istoriji igara, ali nigde nisam mogao da je pronađem. U tom pogledu mogu da pošaljem dokaz da moj maksimalni dobitak nedostaje u istoriji igre.
Ne znam ni kakve su promene uneli u moju priču o igrici. Ono što sam tamo našao je veoma čudno i daje razloga da verujemo da je kazino uzeo maksimalni dobitak koji je uplatio provajder i izbrisao ih iz istorije igara.što je poznato da je zabranjeno i smatra se krivičnim delom. Poštovani predstavnici kazina, želeo bih da odmah zamolim kazino da pošalje moju istoriju igara na e-mail adresu korišćenu prilikom registracije. Želeo bih da predam sertifikat kazino guruu u vezi sa ovim.
Jasno se vidi da je moj bilans ovde oko 12.000 forinti. i odjednom skoči 437702 HUF
ali nigde ne pokazuje u kojoj igri je dobijeno
Pokušao sam da pretražim svu svoju istoriju igara, ali ove informacije nedostaju u istoriji igre
evo pravog dokaza za ovo
Mislim da je kazino stvorio tako nepravedan uslov da igračima oduzme maksimalni dobitak i veći dobitak pozivajući se na bonus jer su oni došli od bonusa.
Posle mnogo analize, došao sam do ovog zaključka! kazino je očigledno nepošten. pošto na dan ograničenja nije bilo moguće ulogovati se u čet. u takvim slučajevima takođe blokira ćaskanje od igrača tako da ne mogu da ga kontaktiraju
i kada barem ili ograničite maksimalnu nagradu ili izdašniju nagradu, onda ponovo učinite ćaskanje dostupnim
Ovde možete videti da je na dan maksimalne pobede moj ćaskanje bio nedostupan i ostao sam u ranjivoj poziciji čekajući odgovore putem e-pošte.
Prilikom drugog ograničenja, kada je imejl rekao da moram da povučem svoje dobitke, od mene se zahtevalo da ih povučem i napravim nove depozite.
onda mi je ponovo uključila ćaskanje i onda sam se stvarno posvađao sa njom. Naglašavam da se to desilo tokom drugog ograničenja.
onda sam prijavio kazino ovde! Želeo bih da obavestim kazino guru tim da ovaj kazino nije tako pošten kao što se predstavlja.
Dragi kazino guru, ako želite da me pitate za informacije o bilo čemu, tu sam i rado ću vam pomoći. Zato što je ovaj kazino nepošten. Ovo je već dokazano.
Maksimalna pobeda koju sam osvojio sa većom bas bonancom nedostaje u istoriji igre. Pregledao sam ga nekoliko puta i nije navedeno u pričama.
Ovaj kazino oduzima dobitke koje je isplatio provajder!
nema problema kazino je neiskren prema meni
Dao sam joj šansu da mi barem vrati jednu od ograničenih nagrada. ali pošto je do sada odugovlačila sa mojim slučajem, zahtevam oba moja ograničena bilansa od njenog totsl-a da mi pošalje 900.000 Huf
Poštovani predstavniku kazina!
Molimo pošaljite istoriju ćaskanja na adresu e-pošte koju sam naveo prilikom registracije. Molimo vas da mi pošaljete moju istoriju igara na adresu e-pošte koju sam dao prilikom registracije 22.02.2025. - 2025.03.17.
Ovo će biti problem jer mi ga nećete dati pošto još uvek niste odgovorili na moje imejlove.
šaljem za vas 5 uspešnih e-poruka imam dokaz za ovo, možete li mi pomoći zašto mi ne odgovorite na e-poštu? Poslao sam vam e-poštu pre 3 dana, a vi još uvek niste odgovorili.
Poslao sam vam nekoliko mejlova posle 27. februara i niste bili voljni da odgovorite i pokušate da razgovarate o tome.
Da li se smatrate poštenim?
uzeo si i moju nagradu koju sam osvojio pravim novcem a ni ti ne odgovaraš na mejlove, ima bar 5 mejlova na koje nisi odgovorio.
Postoji imejl koji nije dobio odgovor više od 10 dana.
nisi pošten!
Oduzeo si mi iskustvo igranja.
Uvek sam čekao ovu maksimalnu zlatnu ribicu veoma dugo.
a ti si uzeo dobitke sa mog stvarnog računa!
Dear Michal and Dear Casabet Casino Representative!
after the 70,000 HUF limit the casino indicated that I successfully completed the bonus and my balance was transferred to the real balance.She wrote this out for about 3-5 seconds.and then it disappeared. I couldn't get a picture of this.
No one informed me at that time that I could no longer play with my real balance.so I continued playing. and I managed to win a max prize
I won this with real money. I would also like to inform the casino guru team that I was looking for this prize in my game history but I couldn't find it anywhere. I can send proof in this regard that my maximum winnings are missing from the game history.
I don't even know what changes they made to my the game's story. What I found there is very strange and gives reason to believe that the casino took the maximum winnings paid by the provider and deleted them from the game history.which is known to be prohibited and considered a criminal offense. Dear casino representative, I would like to immediately ask the casino to send my game history to the email address used during registration. I would like to submit a certificate to the casino guru regarding this.
You can clearly see that my balance here is around 12,000 forints. and suddenly it jumps up 437702 HUF
but it doesn't show anywhere what game it was obtained in
I tried searching through all my game history, but this information is missing from the game history history
here is the proper proof for this
I think the casino created such an unfair condition to take away the maximum winnings and bigger winnings from the players by referring to the bonus because they came from the bonus.
After much analysis, I came to this conclusion!the casino is clearly dishonest. since it was not possible to log in to the chat on the day of the restriction. in such cases it also blocks the chat from the players so that they cannot contact him/her
and when at least either limit the maximum prize or the more generous prize then make the chat available again
Here you can see that on the day of the maximum win my chat was unavailable and I was left in a vulnerable position waiting for responses via email.
At the second restriction, when the email said I had to withdraw my winnings, I was required to withdraw them and make new deposits.
then she turned my chat back on and then I really got into an argument with herI emphasize that this happened during the second restriction.
then I reported the casino here! I would like to inform the casino guru team that this casino is not as honest as it presents itself.
Dear casino guru, if you want to ask me for information about anything, I am here and I will be happy to help you. Because this casino is dishonest. This has already been proven.
The maximum win I won with the bigger bass bonanza is missing from the game history. I've looked through it several times and it's not listed in the stories.
This casino takes away the winnings paid by the provider!
no problem the casino is dishonest with me
I gave her my chance to at least give me back one of the limited prizes.but because she has dragged out my case so far, I demand both of my limited balances from her totsl send me back 900,000 Huf
Dear Casino Representative!
Please send chat history to the email address I provided during registration.Please send me my game history to the email address I provided when registering 2025.02.22 - 2025.03.17
This will be a problem because you won't give it to me since you haven't responded to my emails yet.
i send for you 5 succesfull email i have proof this,, can you help me why not answer me email?I sent you an email 3 days ago and you still haven't responded.
I sent you several emails after February 27th and you were not willing to respond and try to discuss it.
Do you consider yourself honest?
you also took my prize which I won with real money and you don't respond to emails either, there are at least 5 emails that you haven't replied to.
There is an email that has not received a response for more than 10 days.
you are not honest!
You took away the gaming experience from me.
I've always been waiting for this maximum goldfish for a very long time.
and you took the winnings from my real balance account!
Beskorisno je da svaki dan šalješ mejlove u kojima mi govoriš da mi nedostaješ i da platim za to. totalno si mi uništio iskustvo igre
hajde da pokušamo da se pravično dogovorimo
70.000 HUF kada je moj bilans postao stvaran, niko me nije obavestio da ne mogu da koristim svoj pravi balans. Nastavio sam da se igram sa saznanjem da je bilans moj. jer je postao stvaran. Imate ugovor. U pravu ste.ali ne kažete ništa o tome da ne mogu da koristim svoj pravi balans nakon bonusa.Tako da sam nastavio da igram i osvojio maksimalnu nagradu!Molim vas, vratite mi ovu nagradu.Ovde je jasno da se čak i stručnjaci slažu da ugovor nije jasan i da može biti pogrešno shvaćen.Ako mi vratite moj honorar, obećavam da ću ponovo igrati u vašem kazinu. I prihvatam vaš ugovor.i sada znam da će dobici od bonusa biti ograničeni.i ja ću biti u obavezi da isplatim 5k čak i ako to postane moj pravi balans
Nadam se da razumete moju situaciju i da možemo da postignemo pošten dogovor.
I ti meni nedostaješ. Mnogo mislim na tebe!
Igram Bigger bass Bonanza igre redovno i puno godinama. Nikada nisam osvojio ovaj divan maksimalni dobitak!
Očekujem vaš odgovor i odluku u vezi sa ovim!
Želim svima divan dan!
Dear Cassabet!
It's useless to you send emails every day telling me to miss you and pay for it.you totally ruined the game experience for me
let's try to come to an agreement fairly
the 70,000 HUF when my balance became real,No one informed me that I couldn't use my real balance.I continued playing with the knowledge that the balance was mine.because it became real.You have a contract. You are right.but you don't say anything about me not being able to use my real balance after the bonus.So I kept playing and won the max prizem!Please, please give me back this prize.It is clear here that even experts agree that the contract is not clear and can be misunderstood.If you give me back my fee, I promise to play in your casino again. And I accept your contract.and now I know that the winnings from the bonus will be limited.and I will be obliged to pay out the 5x even if it becomes my have real balance
I hope you understand my situation and we can come to an honest agreement.
I miss you too. I think about you a lot!
I have been playing Bigger bass bonanza games regularly and a lot for years.I have never won this wonderful maximum winnings!
I await your response and decision regarding this!
Hvala vam na poruci e-pošte, odgovorio sam na neka dodatna pitanja i radujem se vašem odgovoru.
Poštovani noni0706,
Obavešten sam da vam je prikazana ova vrsta iskačuće poruke koja zahteva da kliknete ili dodirnete kada se ispravke dobitaka završe, što vam omogućava da nastavite sa dodatnim radnjama:
Da li se sećate ove iskačuće poruke? Da li su vam to pokazale obe ispravke dobitaka?
Dear Casabet Casino Team,
Thank you for your email, I have responded back with some additional questions and am looking forward to your reply.
Dear noni0706,
I have been made aware that this kind of pop-up message was displayed to you, requiring you to click or tap when the winnings corrections were completed, allowing you to proceed with additional actions:
Do you remember this pop-up message? Has this been shown to you by both winnings corrections?
Kada sam završio bonus to je značilo da sam uspešno završio bonus
Pisalo je da sam uspešno završio bonus i moj bilans je postao stvaran.
Ovo je trajalo oko 3 ili 5 sekundi za pisanje.
i automatski je nestao, nakon što sam ušao u igru i nastavio da igram, ni ova poruka o grešci se nije pojavila. Kazino laže o ovome. Ovo mi nikada nije napisano.
Nisam morao nigde da kliknem niti da prihvatim bilo šta kada sam završio bonus. Još jednom naglašavam da on automatski nestaje, ovo je poruka OVO NIJE ONO ŠTO SADRŽAVA PORUKA
šta vam je kazino poslao
Izjavljujem da kazino laže o ovome.
Od tada nisam koristio nikakve bonuse. I ne znam kada je ova poruka popravljena. Zato što od tada nisam ništa položio u kazino.
Ako vidim ovakvu poruku, definitivno više neću igrati.i preuzeću zasluge za podršku.
kazino me možda poznaje iz nekoliko njegovih sestrinskih kazina
U stvari, imam dosta depozita u kazinu mog brata, ali još nisam dobio nikakve isplate.
Poštovani predstavniku kazina
Obaveštavam vas da će ceo vaš sestrinski kazino biti zabranjen i nikada neću uplatiti novac u vas i ovo izgleda ovako i mogu pretpostaviti da je vaš kazino
Čoveče, zašto si tako bezobrazan i nepošten?
Takođe znate da posle 70.000 forinti nikada nije bilo takve poruke i niste me terali da vam se javim.
Da je tako, ne bismo sada bili ovde
Dozvolio si mi da igram sa saldom od 70.000 HUF da bih igrao dalje.
U vašem ugovoru nije jasno da ne mogu da koristim svoj pravi saldo nakon bonusa.
Obaveštavam vas da mi se takva poruka o grešci nikada nije pojavila i da me je naterala da kliknem na ovo
Čoveče, plati bar jedno od mojih ograničenih sredstava
Zašto se igraš sa ljudima, zašto ih pušiš? Igraš se sa ljudima i oni su prevareni.
i izgubite svoj teško zarađeni dobitak. koju je igrač samo pretvorio iz bonusa u pravi balans
To što radiš je odvratno. Ovo pokazuje da treba da izbegavam kazino kakav si ti.
koju sam osvojio odmah nakon 70.000 forinti koje sam dobio sa stvarnim stanjem.
Dear Michal!
When I finished the bonus it indicated that I had successfully completed the bonus
It said that I successfully completed the bonus and my balance became real.
This took about 3 or 5 seconds to write.
and automatically disappeared,After I entered the game and continued playing, this error message did not appear either.The casino is lying about this. This was never written to me.
I didn't have to click anywhere or accept anything when I finished the bonus.I emphasize once again that it disappears automatically,this is the message THIS IS NOT WHAT THE MESSAGE CONTAINED
what the casino sent you
I declare that the casino is lying about this.
I haven't used any bonuses since then. And I don't know when this message was fixed. Because I haven't deposited anything into the casino since then.
If I see a message like this, I will definitely not play anymore.and I will take the credit for the support.
the casino may know me from several of its sister casinos
In fact, I have quite a few deposits at my brother's casino, but I haven't received any withdrawals yet.
Dear Casino Representative
I inform you that your entire sister casino will be banned and I will never deposit money into you and this looks like this and I can assume that your casino
Man, why are you so trashy and dishonest?
You also know that after the 70,000 forints there was never such a message and you did not force me to contact you.
If that were the case, we wouldn't be here now
You allowed me to play with the 70,000 HUF balance to play further.
It's not clear in your contract that I can't use my real balance after the bonus.
I inform you that such an error message has never appeared to me and forced me to click on this
man, pay at least one of my limited balances
Why do you play with people, why do you suck their ?You play with people and they are fooled.
and you lose your hard-earned winnings. which the player only converted from the bonus to the real balance
What you are doing is disgusting. This shows that I should avoid the kind of casino you are.
which I won right after the 70,000 forints I got it with real balance.
Hvala vam na poruci. Već smo odgovorili na vašu e-poštu sa predloženim rešenjem i čekamo vašu potvrdu. Obavestite nas ako su vam potrebna dodatna pojašnjenja.
Srdačan pozdrav,
Kazino tim Casabet
Dear Michal,
Thank you for your message. We have already responded to your email with a proposed resolution and are awaiting your confirmation. Please let us know if you need any further clarification.
Hvala vam na strpljenju dok smo vodili istragu o vašem slučaju. Nakon detaljnog pregleda, želimo da vas obavestimo o sledećem:
Kao deo naše standardne procedure, prilagođavanja izvršena na vašem nalogu su izvršena u skladu sa pravilima i uslovima našeg kazina. Međutim, nakon detaljnije analize situacije, zaključili smo da niste pravilno obavešteni da ste, da biste nastavili da igrate sa pravim novcem, prvo morali da povučete sredstva dobijena od bonus izdanja.
Imajući u vidu gore navedeno, razumemo da je ova situacija možda izazvala zabunu i spremni smo da ponudimo rešenje za koje se nadamo da će vas zadovoljiti. Spremni smo da vratimo oduzeti iznos, koji iznosi 290085,4 HUF. Ovaj iznos uključuje:
70008 HUF - iznos odbijen od vašeg stanja 25.02.2025. 09:42:40 UTC.
220077,4 HUF - iznos odbijen od vašeg stanja 26.02.2025. u 09:24:25 UTC.
Možemo vratiti puni iznos koji je odbijen na vaš račun. Potvrdite da li se slažete sa ovim rešenjem. Kada primimo vašu potvrdu, odmah ćemo pokrenuti proces vraćanja sredstava na vaš saldo.
Razumemo da takve stvari mogu biti veoma neprijatne i iskreno žalimo što je ovo uticalo na vaše iskustvo sa našim kazinom.
srdačan pozdrav,
Kazino tim Casabet
Dear noni0706,
Thank you for your patience while we conducted the investigation into your case. After a thorough review, we would like to inform you of the following:
As part of our standard procedure, the adjustments made to your account were carried out in accordance with the rules and terms of our casino. However, after a more detailed analysis of the situation, we have concluded that you were not properly notified that in order to continue playing with real money, you were required to withdraw the funds obtained from bonus releases first.
Given the above, we understand that this situation may have caused confusion, and we are ready to offer a solution that we hope will satisfy you. We are willing to return the deducted amount, which totals 290085.4 HUF. This amount includes:
70008 HUF - the amount deducted from your balance on 2025-02-25 09:42:40 UTC.
220077.4 HUF - the amount deducted from your balance on 2025-02-26 09:24:25 UTC.
We can credit the full amount that was deducted back to your account. Please confirm if you agree with this solution. Once we receive your confirmation, we will immediately initiate the process of returning the funds to your balance.
We understand that such matters can be highly unpleasant, and we sincerely regret that this has affected your experience with our casino.
Želimo da vas obavestimo da je pun iznos od 290085,4 HUF sada pripisan na vaš račun kao stvarna sredstva. To znači da ste slobodni da povučete ceo iznos ili da nastavite da igrate sa njim po sopstvenom nahođenju. Na ovaj iznos neće važiti nikakva dalja ograničenja.
Ako naiđete na bilo kakve probleme ili vam je potrebna dodatna pomoć, ne oklevajte da se obratite našem timu za podršku.
Cenimo vaše strpljenje tokom ovog procesa i nadamo se da ćete nastaviti da uživate u kazinu Casabet.
Srdačan pozdrav,
Kazino tim Casabet
Dear noni0706,
Thank you for your confirmation.
We would like to inform you that the full amount of 290085.4 HUF has now been credited to your account as real funds. This means that you are free to either withdraw the full amount or continue playing with it at your discretion. No further restrictions will apply to this amount.
If you encounter any issues or need further assistance, please do not hesitate to reach out to our support team.
We appreciate your patience throughout this process and hope you continue to enjoy your time at Casabet Casino.
Hvala vam puno na vašem razumnom pristupu u rešavanju ove situacije i na brzom uplati ugovorenog iznosa na račun igrača.
Poštovani noni0706,
Prema odgovoru kazino tima, dogovoreni iznos je kreditiran na vaš račun. Možete ih slobodno koristiti kako želite. Verujem da se slažemo da je žalba rešena na zadovoljstvo obe strane. Obavestite me da li mogu da nastavim sa zatvaranjem ovog slučaja kao rešen ili postoji još nešto u čemu mogu da vam pomognem.
Dear Casabet Casino Team,
Thank you very much for your reasonable approach in resolving this situation and for the swift crediting of the agreed amount to the player's account.
Dear noni0706,
As per the casino team's response, the agreed amount has been credited to your account. You are free to use them as you wish. I trust we agree that the complaint has been resolved to the satisfaction of both parties. Please let me know if I can proceed in closing this case as resolved or if there is anything else I can assist you with.
Hvala vam na potvrdi. Ohrabrujuće je znati da su naši napori pozitivno uticali na razjašnjenje situacije i da je postignut pravedan konsenzus za obe strane. Takođe mi je drago da čujem da ste primili dogovoreni iznos. Označiću žalbu kao „rešenu" u našem sistemu. Želeo bih da se zahvalim obema stranama na saradnji. Ako ikada u budućnosti naiđete na bilo kakve probleme sa ovim ili bilo kojim drugim kazinom, slobodno se obratite našem Centru za rešavanje žalbi. Tu smo da vam pomognemo.
Kao što znate, ne naplaćujemo naše usluge, niti prihvatamo bakšiš. Međutim, bili bismo vam veoma zahvalni ako biste odvojili trenutak da podelite svoje iskustvo sa našim uslugama na TrustpilotRate Casino Guru . Iskrena recenzija, zajedno sa svim predlozima za poboljšanje, bila bi neprocenjiva. Vaše povratne informacije bi mogle pomoći drugima koji razmišljaju da nas kontaktiraju za pomoć u vezi sa problemima vezanim za onlajn kazino.
Unapred vam hvala na vremenu.
Srdačan pozdrav,
Mihal
Kazino Guru
Dear noni0706,
Thank you for your confirmation. It's heartening to know that our efforts made a positive impact on clarifying the situation and that a fair consensus has been reached for both parties involved. I am also pleased to hear that you have received the agreed-upon amount. I'll go ahead and mark the complaint as 'resolved' in our system. I would like to thank both parties for their cooperation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot Rate Casino Guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Michal
Casino Guru
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