Dragi Enilel,
Hvala vam na strpljenju dok čekate naš odgovor. Detaljno smo pregledali vašu žalbu i okolnosti vašeg slučaja i želimo da vam pružimo sledeće informacije:
Ograničenje bonusa
Prema odeljku 1.2 naših uslova i odredbi bonusa, "svi dobici dobijeni tokom klađenja bonusa su ograničeni na maksimalan iznos isplate od 5 puta veći od odobrenog bonusa. Svaki prekoračeni saldo će biti poništen pre povlačenja".
u vašem slučaju:
Uplatili ste depozit od 516,9215 NOK i dobili ste 100% bonusa za ovaj iznos.
Maksimalna isplata nakon ispunjenja uslova za bonus opklade bila je 5 k 516,9215 NOK = 2584,61 NOK.
Kada je zahtev za klađenje ispunjen, višak od 7390,43 NOK je automatski uklonjen, ostavljajući 2584 NOK dostupnih na vašem nalogu.
Ovo prilagođavanje je u potpunosti u skladu sa našim Uslovima i odredbama bonusa.
Sredstva nakon završetka bonusa
Nakon što ste završili bonus klađenje i početno podešavanje bilansa, nastavili ste da igrate i povećali svoj balans. Međutim, želimo da naglasimo da je izvršeno drugo prilagođavanje od 2426,4975 NOK jer ste nastavili da igrate sa preostalim sredstvima nakon prvog prilagođavanja, iako su ta sredstva i dalje bila podložna ograničenju bonus dobitaka.
U skladu sa odeljkom 1.2 pravila, svi dobici dobijeni korišćenjem sredstava preostalih nakon primene uslova bonusa takođe podležu maksimalnom ograničenju isplate od 5k iznosa bonusa. Ovo pravilo važi za sva sredstva povezana sa bonusom, čak i ako je uslov klađenja ispunjen.
Problem povlačenja
Sa zadovoljstvom vas obaveštavamo da je problem sa povlačenjem, koji je rezultirao porukom o grešci „Morate da izvršite depozit pre nego što budete u mogućnosti da povučete", uspešno rešen.
Uspešno ste zatražili i povukli iznos od 2584 NOK, koji je u potpunosti u skladu sa ograničenjima utvrđenim uslovima bonusa.
Cenimo vaše razumevanje i saradnju i nadamo se da će vaša buduća iskustva sa našim kazinom biti prijatna i pozitivna.
Srdačan pozdrav,
Kazino tim Casabet
Dear Enilel,
Thank you for your patience while awaiting our response. We have thoroughly reviewed your complaint and the circumstances of your case, and we would like to provide you with the following information:
Bonus Winnings Limitation
According to section 1.2 of our Bonus Terms and Conditions, "all winnings obtained while wagering the bonus are limited to a maximum payout amount of 5 times the granted bonus. Any exceeded balance will be voided prior to withdrawal".
In your case:
You made a deposit of 516.9215 NOK and received a 100% bonus for this amount.
The maximum payout after fulfilling the bonus wagering requirement was 5 x 516.9215 NOK = 2584.61 NOK.
Once the wagering requirement was completed, the excess amount of 7390.43 NOK was automatically removed, leaving 2584 NOK available in your account.
This adjustment is fully in accordance with our Bonus Terms and Conditions.
Funds After Bonus Completion
After completing the bonus wagering and the initial balance adjustment, you continued playing and increased your balance. However, we would like to emphasize that a second adjustment of 2426.4975 NOK was made because you continued to play with the remaining funds after the first adjustment, even though those funds were still subject to the bonus winnings limitation.
As per section 1.2 of the rules, any winnings obtained using funds remaining after the application of bonus conditions are also subject to the maximum payout limit of 5x the bonus amount. This rule applies for all funds connected to the bonus, even if the wagering requirement has been completed.
Withdrawal Issue
We are pleased to inform you that the issue with withdrawals, which resulted in the error message "You need to make a deposit before being able to withdraw," has been successfully resolved.
You have successfully requested and withdrawn the amount of 2584 NOK, which fully complies with the limits established by the bonus terms.
We appreciate your understanding and cooperation and hope that your future experiences with our casino will be enjoyable and positive.
Best regards,
Casabet Casino Team
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