Zdravo, Peter !
Hvala vam što ste nas pozvali da rešimo problem.
Pregledajući zahtev za povlačenje i proveravajući istoriju klađenja igrača, naš tim je identifikovao ozbiljne nepravilnosti u korišćenju SUGAR250 bonus promocije, koje su u skladu sa tačkom 8 Uslova i odredbi našeg sajta https://cashalot.bet/pages/terms- i-uslovi. Igrač je prekršio pravilo koje ne dozvoljava oštre opklade iznad ili ispod više od 2 puta igranjem sa bonus promocijom, tako da mu je balans poništen.
Nakon što igrač aktivira promo SUGAR250 30.12.2023. 05:16:39 primeri takvih opklada igrača su:
30.12.2023 05:22 - iznenadna promena sa 0,17EUR na 0,50EUR opklada
30.12.2023 05:35 - oštar prelaz sa 1,0EUR na 0,50EUR
30.12.2023 05:48 - naglo prebacivanje sa kursa od 0,70 EUR na 0,30 EUR i na 1,0 EUR.
I drugi.
Dakle, konvertujući svoj saldo bonus igre u pravi, koristeći strategiju zabranjene igre, igrač je nastavio igru sa stvarnim balansom i mogao je da ga poveća nekoliko puta.
Na osnovu činjenice da je igrač koristio nezakonito konvertovani saldo za igranje i pobedu, prema stavu 9.4 Uslova i odredbi našeg sajta, saldo igrača je nula.
Najlepše želje,
Menadžer podrške
Stefan M****
Hello, Peter !
Thank you for inviting us to solve the problem.
While reviewing the withdrawal request and checking the player's betting history, our team has identified serious irregularities whith using the SUGAR250 bonus promo, which are in accordance with clause 8 of our site's Terms and Conditions https://cashalot.bet/pages/terms-and-conditions. The player has violated the rule that does not allow sharp over or under bets more than 2 times with playing with the bonus promo, so his balance was cancelled.
After the player activates the promo SUGAR250 12/30/2023 05:16:39 examples of such player bets are:
12/30/2023 05:22 - sudden change from 0,17EUR to 0,50EUR bet
12/30/2023 05:35 - sharp switch from 1,0EUR to 0,50EUR
12/30/2023 05:48 - abrupt switch from 0.70EUR rate to 0.30EUR and to 1.0EUR rate.
And others.
Thus, having converted his bonus game balance into a real one, using the forbidden game strategy, the player continued the game with a real balance and was able to increase it several times.
On the basis of the fact that the player used the illegally converted balance for playing and winning, according to paragraph 9.4 of the Terms and Conditions of our site, the player's balance was zeroed.
Best wishes,
Support Manager
Stefan M****
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