Cashalot Casino - Povlačenje igrača se stalno otkazuje.

I am unable to withdraw.

I have been trying to withdraw for almost a year.

The casino simply cancels the withdrawals and does not communicate as to why?

Ive uploaded the most recent cancelation.

The casino also does not respond to me...

Dear dionbarker,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals from the casino in the past?

Have you accumulated your winnings with or without an active bonus?

When was the last time the casino contacted you about any query you had?

Thank you very much in advance for your reply.

Best regards,

Tomas

I withdrew over a year ago.

No bonus, this is all cash.

Two days ago. I have contacted them multiple times over many months, they don't reply.

They claim they only allow 200 euro withdrawal at a time. Madness....

They also said I made an error pasting in my LTC address (Not true).

I have withdrawn again and screenshot the withdrawals and chat has confirmed they addresses match.

Lets see if the withdrawal is processed.....

Was your subsequent attempt to withdraw successful?

Of course not. They cancelled it and asked for verification, which i went through a year ago.

You can see the back and forth this morning. The guy 'Mike' who runs the site and does everything has said they have a temporary limit of 200 euros a day and if I request that it will be processed.

It won't be and it will get rejected and another lie will be used.

See all screenshots.

YOU NEED TO HAVE A THEFT WARNING AGAINST THIS SITE!

Withdrawal still not processed.

They missed the deadline set by my solicitors.

Court it is. They are also aware of this thread and complaint as Ive sent it all to them.

Thank you very much, dionbarker, for providing the necessary information. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be at your service. However, I would like to warn you that it seems to be a common practice of Cashalot Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy", we keep on trying.

Dear dionbarker,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Cashalot Casino representative to join this conversation.

Dear Cashalot Casino,

Could you please provide more information about this case?

Thank you in advance,

Mirka

Hello.

Thank you for your request. Thanks to this team of our site was able to identify small technical problems due to which your withdrawal was not processed in due time.

Now we were able to fix everything and all your funds that were to be withdrawn from your account were successfully transferred to your crypto wallet.

Regards, Cashalot.bet support team.

I can confirm this has all been received

Dear dionbarker,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Mirka

Casino.Guru