The player from British Columbia had requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings had not been received yet. The Complaints Team had reached out multiple times to gather information and clarify the situation, but the player did not respond. As a result, the complaint was unable to be investigated further and was rejected.
Igrač iz Britanske Kolumbije je zatražio povlačenje pre podnošenja ove žalbe. Nažalost, njihovi dobici još nisu primljeni. Tim za žalbe je više puta kontaktirao kako bi prikupio informacije i razjasnio situaciju, ali igrač nije odgovorio. Kao rezultat toga, žalba nije mogla biti dalje istražena i odbijena je.
Želim da verujem da to nije prevara kao što se čini, ali sam položio oko 100$ i dobio nazad 324, ali svaki put kada pitam koliko će dugo trajati povlačenje, dobijam isti odgovor bez stvarnog vremena ili čak stvarne osobe na kraj. Nadam se da ću ga uskoro dobiti. Od 31. tražio sam povlačenje
i want to believe it’s not a scam as it seems to be but I deposited around 100$ and got back the 324 but everytime I ask about how long the withdraw will be I receive the same answer with no real time or even real person on the end. I hope I do receive it soon. It’s been since the 31st I requested a withdraw
Dear tauigbelle,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.
Dear tauigbelle,
I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.
Dear tauigbelle,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Nažalost, igrač nije odgovorio na naše poruke i pitanja. Shodno tome, nismo u mogućnosti da dalje istražujemo i nemamo drugog izbora nego da odbijemo ovu žalbu.
Igrač može ponovo da otvori ovu žalbu u bilo kom trenutku.
Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.
The player can reopen this complaint at any time.
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Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
