Poštovani domenicorocco1995,
hvala vam na poruci.
Nažalost, pošto ste izgubili svoj dobitak, bojim se, ne možemo mnogo da učinimo za vas. Igrač je odgovoran za svoj račun, aktivno stanje i sve opklade koje se dešavaju. Razumem da se to nikada ne bi dogodilo da ste mogli da povučete iz prvog pokušaja, ali u ovom trenutku ne možemo tražiti od kazina da vam refundira izgubljeni dobitak. Zaista bismo želeli da pomognemo, ali ovaj put je nemoguće.
Ako vam je potrebna pomoć sa ovim ili bilo kojim drugim onlajn kazinom, slobodno nam se obratite. Posvećeni smo tome da vam pružimo potrebnu podršku.
Dear domenicorocco1995,
thank you for your message.
Sadly, since you have lost your winning, I am afraid, there is not much we can do for you. The player is responsible for their account, active balance, and all the bets taking place. I understand that this would have never happened if you could withdraw on the first attempt but at this point, we cannot ask the casino to refund your lost winnings. We would really like to help, but it is impossible this time.
Should you require assistance with this or any other online casino, please feel free to reach out to us. We are committed to providing you with the support you need.
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