Izvinjavam se zbog kasnog odgovora.
Ako niste obavestili kazino o bilo kakvim problemima sa kockanjem, kazino nije u obavezi da vas spreči da položite depozit i igrate.
Tek nakon što obavestite kazino o problemima sa kockanjem i zatražite samoisključivanje, kazino sa licencom Curacao je dužan da vas spreči u daljem kockanju.
Još jednom, licenca kazina je bitna kada je reč o tome koje mere se mogu primeniti. OAZIS - nemačka nacionalna registracija će vas isključiti iz kazina licenciranih samo pod nemačkom licencom. U slučaju kazina sa licencom za Curacao, moraćete da obavestite bilo koji kazino u kome imate otvoren nalog o vašem tekućem problemu i zatražite samoisključivanje kako biste bili zaštićeni.
U vašoj interakciji 10. jula, nažalost, ne pominju se problemi sa kockanjem, što znači da ste i dalje bili odgovorni za bilo kakvu igru.
Ako vaš nalog još uvek nije samoisključen, preporučio bih vam da zatražite samoisključivanje putem e-pošte:
Primer:
Naslov e-pošte: Samoisključivanje
Podaci o igraču:
Ime:
Prezime:
Rođenje:
Prijava u kazino:
Adresa E-pošte:
„Pozdrav Cashed Casino,
Pišem da vas obavestim da želim da budem odmah isključen iz ovog kazina i da trajno primam marketinški materijal u vezi sa kockanjem.
Razlog moje odluke su problemi sa kockanjem
Potvrđujem da mi neće biti dozvoljeno da poništim svoje samoisključivanje tokom ovog perioda i da se samoisključenje ne može ukinuti pre isteka dogovorenog perioda."
Molimo pošaljite drugu e-poštu na support@cashed.com (možete mi poslati CC na tomas@casino.guru u kopiji) i obaveštavajte me o svakom daljem razvoju događaja. Hvala unapred na odgovoru.
I apologize for the late reply.
If you haven't informed the casino about any gambling problems, the casino is not obligated to prevent you from depositing and playing.
Only after you inform the casino about gambling problems and request a self-exclusion a Curacao-licensed casino is obligated to prevent you from further gambling.
Once again, the license of the casino matters when it comes to which measures can be implemented. OASIS -the German national registration will exclude you from casinos licensed under German license only. In the case of a Curacao-licensed Casino, you'll need to inform any casino in which you have an open account about your ongoing problem and request self-exclusion to be protected.
In your interaction on July 10th, there is unfortunately no mention of gambling problems, which means you were still responsible for any gameplay taking place.
If your account hasn't been self-excluded yet, I would recommend you request a self-exclusion via email:
Example:
Email subject: Self-exclusion
Player’s info:
First name:
Last name:
DOB:
Casino login:
Email address:
"Greetings Cashed Casino,
I’m writing to inform you that I wish to be excluded immediately from this casino and from receiving any gambling-related marketing material permanently.
The reason for my decision is gambling problems
I acknowledge that I will not be allowed to rescind my self-exclusion during this period and that the self-exclusion cannot be lifted before the end of the agreed period."
Please send another email to support@cashed.com (you can CC me at tomas@casino.guru in the copy) and keep me informed about any further developments. Thank you in advance for your reply.
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