Želeli bismo da se pozabavimo nedavnim zabrinutostima koje su iznete u vezi sa otkazivanjem bonusa na depozit i odbitcima od dobitaka igrača. Razumemo koliko su transparentnost i jasna komunikacija važni u takvim stvarima i želimo da pružimo detaljno objašnjenje.
Da ponovimo redosled događaja, igrač je napravio depozit od 202,49 EUR i dobio 100% gotovinski bonus, što je dodalo dodatnih 202,49 EUR na njihov račun, što je rezultiralo ukupnim stanjem od približno 405 EUR. Nakon toga, igrač je započeo svoju sesiju igranja dok njihov saldo nije narastao na 892,62 EUR.
U ovom trenutku igrač je odlučio da otkaže bonus na drugi depozit od 202,49 EUR, a preostali iznos je iznosio 690,13 EUR. Tokom igre igrač je uložio ukupno 501,05 EUR iz bonus sredstava od 14.174,30 EUR, što je ukupan iznos potreban za ispunjavanje uslova za ulaganje bonusa.
U skladu sa našim uslovima i odredbama, posebno odeljkom 23.6, koji glasi:
„Igrač ima pravo da otkaže sve bonuse bez prelaska na svoje klađenje, bez ikakvog gubitka sopstvenih sredstava. U slučaju da je igrač već igrao sa bonus sredstvima i odlučio da otkaže bonus pre nego što ispuni uslove za klađenje, svi dobici su akumulirani tokom bonus period će takođe biti oduzet."
Na osnovu gore pomenute klauzule, bitno je napomenuti sledeće tačke:
1. Pravo na otkazivanje bonusa: Naši igrači imaju pravo da otkažu sve bonuse koje su primili bez ispunjavanja uslova za klađenje. To znači da ste imali opciju da otkažete bonus na drugi depozit u bilo kom trenutku.
2. Korišćenje bonusa i pravog novca: Kada je igrač započeo svoju sesiju igranja, odlučio je da igra i sa bonus fondovima i pravim novcem. Na taj način se smatra da su već počeli da koriste vaš bonus.
3. Klađenje i odbici: Kako je igrač počeo da kladi svoj iznos bonusa, aktivno se uključio u proces ispunjavanja uslova za klađenje. Međutim, kada su odlučili da otkažu bonus pre nego što su ispunili uslove, to je pokrenulo odbitak svih dobitaka akumuliranih tokom perioda bonusa.
U svetlu gore navedenih poena, obrađivali smo neophodne odbitke, što je rezultiralo uklanjanjem dobitaka u vezi sa bonusom sa računa igrača, dok je početni iznos depozita od 202,49 EUR ostao netaknut.
Iskreno se izvinjavamo ako je bilo koji deo ovog procesa doveo do zabune ili neprijatnosti. Veoma cenimo povratne informacije, jer nam pomažu da identifikujemo oblasti u kojima možemo da poboljšamo naše usluge. Kao odgovoran onlajn kazino, naglašavamo važnost naših uslova za pošteno i prijatno iskustvo igranja.
Odvojite trenutak da pregledate naše uslove i odredbe, jer oni usmeravaju naše interakcije i obezbeđuju transparentno okruženje sa poštovanjem za sve igrače.
Srdačan pozdrav,
Cashvin Casino
We would like to address the recent concerns raised regarding the cancellation of the deposit bonus and the deductions made from the player's winnings. We understand how important transparency and clear communication are in such matters, and we want to provide a detailed explanation.
To recap the sequence of events, the player made a deposit of 202,49 EUR and received a 100% cash bonus, which added an additional 202,49 EUR to their account, resulting in a total balance of approximately 405 EUR. Subsequently, the player started their gaming session until their balance grew to 892,62 EUR.
At this point, the player decided to cancel the second deposit bonus of 202,49 EUR, and the remaining balance stood at 690,13 EUR. During the gaming session, the player wagered a total of 501,05 EUR from the bonus funds out of 14.174,30 EUR, which is the total required amount for fulfilling the bonus's wagering requirements.
In accordance with our terms and conditions, specifically section 23.6, which reads as follows:
"A Player has the right to cancel any bonuses without proceeding to their wagering, without any loss of their own funds. In the event the Player already played with bonus funds and decided to cancel the bonus before fulfilling the wagering requirements, all winnings accumulated during the bonus period will also be deducted."
Based on the above-mentioned clause, it is essential to note the following points:
1. The right to cancel bonuses: Our players are entitled to cancel any bonuses they have received without proceeding with the wagering requirements. This means that you had the option to cancel the second deposit bonus at any time.
2. Bonus and real money usage: When the player commenced their gaming session, they chose to play with both the bonus funds and real money. By doing so, it is considered that they had already started utilizing your bonus.
3. Wagering and deductions: As the player began wagering their bonus amount, they actively engaged in the process of fulfilling the wagering requirements. However, when they decided to cancel the bonus before completing the requirements, it triggered the deduction of all winnings accumulated during the bonus period.
In light of the points mentioned above, we processed the necessary deductions, resulting in the removal of the bonus-related winnings from the player’s account, while the initial deposit amount of 202,49 EUR remained untouched.
We sincerely apologize if any part of this process caused confusion or inconvenience. We highly appreciate the feedback, as it helps us identify areas where we can improve our services. As a responsible online casino, we emphasize the importance of our terms and conditions for a fair and enjoyable gaming experience.
Please take a moment to review our terms and conditions, as they guide our interactions and ensure a transparent and respectful environment for all players.
Kind regards,
Cashwin Casino
Automatski prevedeno: