Dragi dorindp23,
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za vaše negativno iskustvo sa Casibee kazinom. Proverio sam uslove i odredbe kazina: https: //vvv.casibee.com/en/terms
„2.13. Što se tiče depozita i povlačenja sredstava na i sa vašeg računa, potvrđujete da ćete koristiti samo one načine plaćanja i druge finansijske instrumente koji su važeći i izdati od strane zakonitih institucija i koji po zakonu pripadaju isključivo vama. finansijski instrumenti čije se vlasništvo deli sa drugim pojedincima, se ne tolerišu i mogu dovesti do poništavanja dobitaka i zatvaranja računa"
Štaviše, pogledajte naš Kodeks poštenog kockanja za igrače https: //casino.guru/fair-gambling-codek-for-plaiers :
"Plaćanja
Za depozite i isplate treba da koristite samo bankovne račune i kreditne kartice koje se drže na vaše ime. Ako to ne uradite, možete upasti u nevolje kada pokušavate da izvršite povlačenje. Ovo pravilo je uglavnom na snazi kako bi se sprečila zloupotreba kreditnih kartica, a takođe i zbog međunarodnih propisa protiv pranja novca."
Imajte na umu da je ovo pravilo prekršeno. Kazina mogu dozvoliti neke izuzetke kada deponuju ili povlače sredstva koristeći zajedničku karticu ili se ova mogućnost unapred saopšti. Tehnički je veoma teško proveriti ko je vlasnik načina plaćanja u fazi deponovanja. Ovo se može proveriti samo tokom verifikacije naloga, što se obično radi kada se traži povlačenje. Stoga je odgovornost igrača da koristi samo dozvoljene načine plaćanja.
Ako niste u mogućnosti da dokažete da ste legitimni vlasnik načina plaćanja i niste dobili odobrenje od kazina koje vam dozvoljava da koristite metod plaćanja treće strane, bojim se da ne možemo mnogo da uradimo za ti.
Hvala vam unapred na odgovoru i razumevanju.
Srdačan pozdrav,
Tomas
Dear dorindp23,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Casibee Casino. I checked the terms and conditions of the casino: https://www.casibee.com/en/terms
"2.13. With regards to deposits and withdrawals of funds into and from your Account, you acknowledge that you shall only use such payment methods and other financial instruments that are valid and issued by lawful institutions and that legally belong to you solely. The use of financial instruments whose ownership is shared with other individuals, is not tolerated and may result in voiding of winnings and closure of accounts"
Furthermore, please check our Fair Gambling Codex for Players https://casino.guru/fair-gambling-codex-for-players:
"Payments
For deposits and withdrawals, you should only use bank accounts and credit cards held in your own name. If you don't do this, you might get into trouble when trying to make a withdrawal. This rule is mostly in place to prevent credit card misuse and also because of international anti-money-laundering regulations."
Please understand that this rule has been breached. Some exceptions might be allowed by casinos when depositing or withdrawing funds using a joint card or this possibility is communicated beforehand. Technically it is very difficult to check who’s the owner of the payment method at the depositing stage. This can be checked only during the account verification, which is usually done when a withdrawal is requested. Therefore, it is a player’s responsibility to use allowed payment methods only.
If you’re not able to prove that you are a legitimate owner of the payment method and you haven’t received approval from the casino allowing you to use a third-party payment method, I’m afraid there’s not much we can do for you.
Thank you very much in advance for your reply and understanding.
Best regards,
Tomas
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