The player from Greece had requested account closure due to a gambling addiction on August 25, 2024, but the casino reopened it without consent, leading to additional losses of 50 euros. He wanted his account permanently closed and sought compensation for the violation of responsible gaming terms. The Complaints Team reviewed the case but concluded that without the original self-exclusion request as evidence, they could not assist further. Consequently, the complaint was closed, and the player was advised on proper procedures for future self-exclusion requests.
Igrač iz Grčke je 25. avgusta 2024. zatražio zatvaranje računa zbog zavisnosti od kockanja, ali ga je kazino ponovo otvorio bez saglasnosti, što je dovelo do dodatnih gubitaka od 50 evra. Želeo je da mu se nalog trajno zatvori i tražio je odštetu za kršenje uslova odgovornog igranja. Žalbeni tim je pregledao slučaj, ali je zaključio da bez prvobitnog zahteva za samoisključenje kao dokaza ne mogu dalje pomoći. Shodno tome, žalba je zatvorena, a igrač je obavešten o odgovarajućim procedurama za buduće zahteve za samoisključivanje.