Dragi patlarsenkoko,
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za vaš problem. Dozvolite mi da vam postavim nekoliko pitanja, kako bih u potpunosti razumeo celu situaciju.
- Možete li navesti koji ste tačno bonus aktivirali i igrali?
- Da li je vaš nalog, uključujući način plaćanja, već uspešno verifikovan?
Ako postoji neka relevantna komunikacija, prosledite je na petronela.k@casino.guru zajedno sa snimkom ekrana vaše istorije bonusa.
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala unapred na odgovoru.
Srdačan pozdrav,
Petronela
Dear patlarsenxoxo,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please specify which exact bonus did you activate and play?
- Was your account, including the payment method, successfully verified already?
If there’s any relevant communication, please forward it to petronela.k@casino.guru along with a screenshot of your bonus history.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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