Možete li potvrditi koliko dugo traje proces verifikacije?
-4 dana. Nije to problem. Šaljem svoje dokumente svaki dan i kažu da ih nisu dobili, čekam odgovor na mejl a nisu odgovorili. Ismevaju me.
Takođe, da li biste mogli da mi kažete koja su dokumenta do sada odobrena, a koja su još na čekanju?
- Nema zapisa. Poslao sam 15 mejlova i rugaju mi se da nemaju načina da prime moju evidenciju. I da su hteli da mi pošalju novac, ali pitanje je ovde zapelo.
Kada je bio vaš poslednji kontakt sa kazinom i kakav je bio razgovor?
-Šaljem im poruke za ćaskanje svaki dan. Razgovaram sa njima svaki dan. Rekli su mi da će ga prebaciti u tehničko odeljenje... a dani su prolazili...
Konačno, dobro sam razumeo da vaš nalog više nema stanje?
- Ne, nema balansa! Sav novac je tražen da se podigne
Can you confirm how long the verification process takes?
-4 days. That's not the problem. I send my docs every day and they say they didn't receive them, I'm waiting for a reply via email and they didn't reply. They make fun of me.
Also, could you let me know which documents have been approved so far and which are still pending?
- No record. I sent 15 emails and they are mocking me that they have no way to receive my records. And that they want to send me the money, but the issue got stuck here.
When was your last contact with the casino and what was the conversation?
-I send them chat messages every day. I talk to them every day. They told me that they would transfer it to the technical department... and the days just went by...
Finally, I understand correctly that your account no longer has a balance?
- No, there is no balance! All the money asked to be withdrawn
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