Casino bello je oduzeo moje povlačenje od 110€ do 50€ i tvrdi da je besplatni bonus uticao na dobitak.
napravio sam depozit danas i zatražio 70% bonusa na drugi depozit uz depozit od 20€ i uspeo sam da uspešno opkladim propisani iznos i ostao mi je 110€ koje sam podneo za povlačenje.
nekoliko sati nakon podnošenja povlačenja dobijam informaciju da je moje povlačenje otkazano i da ću morati da kontaktiram podršku za više informacija što sam i uradio i dugo smo razgovarali.
kazino je tvrdio da sam prijavio bonus bez depozita 13.3
i uspešno ga kladio i ostao sa nekim centi na saldu koji se može povući i kaže da je to uticalo na moje povlačenje da se sada odbije na 50€ pošto je 0,5-0,05 centi u mom bilansu za povlačenje imalo uticaja na bonus.
nisam imao nijedan drugi aktivni bonus kada sam igrao bonus na drugi depozit od 70%.
Nisam prijavio besplatne okrete bez depozita 13.3. igrao sam ih, proverio sam, ali 0,05 centi nije uticalo na moj dobitak od 110€ danas i to je postignuto klađenjem na drugi bonus na depozit koji sam tražio i za koji sam napravio depozit.
Nisam povukao 50€ i sačekaću da se ovo reši pre nego što dodirnem balans. ne odgovara mi da uložim 20€ i završim opkladu da maksimalni dobitak bude 50€ zbog nekoliko centi na mom saldu koji se može povući koji uopšte nije uticao na klađenje.
priložiću ovde neke slike iz transkripta ćaskanja i moje bonus stranice da bih, nadam se, bolje razjasnio ovu situaciju.
Ovde sam postavio slike transkripta ćaskanja, ali naravno voljan sam da ga pošaljem putem e-pošte ako je potrebno samo treba adresu na koju ću poslati.
Casino bello has deducted my withdrawal of 110€ to 50€ and claims that a free bonus had influence on the winning.
i made a deposit today and claimed the 70% second deposit bonus with a deposit of 20€ and managed to wager succesfully the reguired amount and was left with 110€ which i submitted for a withdrawal.
few hours after submitting the withdrawal i receive information that my withdrawal is cancelled and that i would have to contact the support for more information which i did and we had a long chat.
casino claimed that i reguested a non deposit bonus on 13.3
and wagered it succesfully and was left with some cents in the withdrawable balance and says that it affected my withdrawal now to be deducted to 50€ since the 0.5-0.05 cents in my withdrawable balance had an influence on the bonus.
i did not have any other active bonuses when playing the 70% second deposit bonus.
i did not reguest non deposit free spins on 13.3. i have played them i checked but 0.05 cents did not have an influence on my winnings of 110€ today and that was achieved with wagering the second deposit bonus that i claimed and made a deposit for.
i have not withdrawn the 50€ and will wait to get this resolved before touching the balance. it doesnt sit right with me that i deposit 20€ and complete the wager for the max win to be 50€ because of few cents on my withdrawable balance that did not affect the wagering at all.
i will attach some pictures here from the chat transcript and my bonus page to hopefully clarify this situation better.
i uploaded the images of the chat transcript here but of course are willing to send it via email if needed just need address to send it to.
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