Dragi Petrucci74 ,
Više puta sam pokušavao da kontaktiram kazino, ali nisam imao uspeha. Bojim se da se ne može mnogo postići bez saradnje sa njegove strane. Označiću žalbu kao „nerešenu" u našem sistemu. Razumem da ovo nije zadovoljavajuće rešenje za vaš problem. Međutim, smanjenje rejtinga uzrokovano nerešenim žalbama može pomoći da se promeni pristup kazina. Ako kazino odluči da reaguje, ponovo ćemo otvoriti žalbu i bićete obavešteni putem e-pošte.
U međuvremenu, preporučujem vam da kontaktirate Allmanna Reklamationsnamnden (ARN) na https://vvv.arn.se/ i da im podnesete žalbu. Sledeći korak bi bio kontaktiranje Evropske komisije (https://ec.europa.eu/consumers/odr/main/?event=main.complaints.screeningphase). Obavestite me kako su odgovorili ( tomas.k@casino.guru ).
Žao mi je što ovom prilikom nisam mogao biti od veće pomoći.
Srdačan pozdrav,
Tomas
Dear Petrucci74,
I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email.
In the meantime, I recommend you contact the Allmänna Reklamationsnämnden (ARN) at https://www.arn.se/ and submit a complaint to them. The next step would be contacting European Commission (https://ec.europa.eu/consumers/odr/main/?event=main.complaints.screeningphase). Please let me know how they responded (tomas.k@casino.guru).
I am sorry I could not be of more help on this occasion.
Best regards,
Tomas
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