The player from Sweden, a former VIP member, had claimed that the casino had given him numerous bonuses without assessing or querying his comfortability with the level of his gambling. She had alleged that she was constantly offered bonuses, indicating problem gambling. However, we were unable to assist her due to the significant time that had passed since the incident she described. As per our policy, we could not pursue 'cold cases' where gathering evidence and reconstructing a timeline became highly challenging.
Igrač iz Švedske, bivši VIP član, tvrdio je da mu je kazino dao brojne bonuse, a da nije procenjivao ili doveo u pitanje njegovu udobnost sa nivoom kockanja. Tvrdila je da su joj stalno nuđeni bonusi, što ukazuje na probleme sa kockanjem. Međutim, nismo bili u mogućnosti da joj pomognemo zbog značajnog vremena koje je prošlo od incidenta koji je opisala. U skladu sa našom politikom, nismo mogli da se bavimo „hladnim slučajevima“ gde su prikupljanje dokaza i rekonstrukcija vremenske linije postali veliki izazov.
Automatski prevedeno: