Dragi moji,
Nadamo se da ste dobro.
Želimo da vas obavestimo da prioritetno obrađujemo zahtev ovog igrača. Napominjemo da je igrač trebalo da zna zašto mu je nalog zatvoren, jer je tražio da mu zatvorimo nalog zbog zavisnosti od kockanja, ali to ovde nije precizirao, samo da je „nalog jednostavno zatvoren". Nažalost, naš sistem je pokvario funkcionisanje i igrač iz nekog razloga nije zatvoren, već je nastavio da uplaćuje depozite i igra u našem kazinu. Čim smo primetili da nešto nije u redu, račun je odmah zatvoren. Naš tim je 1. marta zatražio lične bankovne podatke igrača da ručno podigne sva potrošena sredstva, ali nismo bili zadovoljni podacima, jer nismo bili u mogućnosti da isplatimo sredstva Revolutu. Nakon toga, 5. marta, tražili smo da dostavimo podatke nemačke banke za prenos sredstava. 6. marta podaci su uspešno primljeni, a naš tim ih je proverio da ne bi došlo do grešaka prilikom prenosa veće količine novca. Kao rezultat toga, od danas su sredstva isplaćena, transfer može potrajati 5 do 7 radnih dana.
Veoma nam je žao što smo doveli igrača kroz ovo. Nadam se Vašem razumevanju.
Najlepše želje,
Infiniti Casino predstavnik
Dear all,
We hope you are doing well.
We would like to inform you that we are processing this player's request as a matter of priority. We would like to emphasize that the player should have known why his account was closed, as he asked us to close his account due to gambling addiction, but he did not specify this here, only that "the account was simply closed". Unfortunately, our system malfunctioned and the player was not closed for some reason, but continued to make deposits and play at our casino. As soon as we noticed that something was wrong, the account was immediately closed. On March 1, our team requested the player's personal bank details to manually withdraw all the funds spent, but we were not satisfied with the data, as we were unable to pay out the funds to Revolut. After that, on March 5, we asked to provide the data of a German bank to transfer funds. On March 6, the data was successfully received, and our team checked it to avoid mistakes when transferring a large amount of money. As a result, as of today, the funds have been paid out, the transfer may take 5 to 7 business days.
We are very sorry to put the player through this. Hope for your understanding.
Best wishes,
Infinity Casino Representive
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