Dragi ryosyou,
Hajde da još jednom objasnimo situaciju.
Molimo Vas da skrenete pažnju da radimo u skladu sa našim pravilima koja su navedena na sajtu. Kada se igrač registrovao, prihvatio je i prihvatio sve uslove.
Kao što je ranije pomenuto, i depozit i bonus saldo treba da se oklade x45 u skladu sa cl.7.1 naših Bonus uslova. Ulaganje depozita je direktno provjereno od strane relevantnog odjela. Također, u skladu sa pravilom, igrač ima 10 dana prije isplate da uloži ovaj iznos. Nažalost, niste ispunili uslove za klađenje ovog bonusa.
Nakon što ste ispunili uslove za opkladu bonus dijela, sva vaša bonus sredstva su prebačena na vaš stvarni saldo. Tehnički, sistem omogućava korisnicima da zatraže povlačenje sa stvarnog bilansa. Međutim, prije povlačenja sredstava, nadležni odjel provjerava da li su ispunjeni svi uslovi. Kao rezultat neispunjavanja uslova za klađenje, dobici su poništeni sa vašeg stanja.
Vezano za Vaš depozit, želimo Vas obavijestiti da će sredstva biti vraćena u najkraćem roku.
Želimo da istaknemo da nemamo pravo zanemariti pravila stranice, dužni smo striktno slijediti našu Politiku. Štaviše, svi igrači prihvataju naše uslove prilikom kreiranja naloga. Otvaranjem profila na našoj web stranici, igrač je potvrdio da je upoznat sa svim pravilima, uključujući Opšte kao i Bonus uslove.
Srdačan pozdrav,
MaxCazino tim
Dear ryosyou,
Let us explain the situation once again.
We kindly ask you to draw your attention to the fact that we work in accordance with our rules, which are specified on the site. When a player registered, he accepted and agreed to all conditions.
As it was mentioned before, both the deposit and bonus balance should be wagered x45 according to cl.7.1 of our Bonus Terms and Conditions. The wagering of the deposit was checked directly by the relevant department. Also, in accordance with the rule, the player has 10 days before the withdrawal to wager this amount. Unfortunately, you did not fulfill the conditions for wagering this bonus.
After you fulfilled the wager requirements of the bonus part, all your bonus funds were transferred to your real balance. Technically, the system allows users to request a withdrawal from the real balance. However, before withdrawing funds, the relevant department checks that all conditions are met. Аs the result of not completing wagering requirements, the winnings were voided from your balance.
Regarding your deposit, we would like to inform you that the funds will be refunded at the nearest time.
We would like to emphasize that we do not have the right to ignore the rules of the site, we are obliged to strictly follow our Policy. Moreover, all the players accept our terms when creating an account. By opening a profile on our website, the player confirmed that he familiarize himself with all the rules, including General as well as Bonus Terms and Conditions.
Best regards,
MaxCazino Team
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