Casino MGA - Povlačenje igrača je odbijeno.

hello I won about 4500 euros a year ago and then wanted to have 4000 euros paid out about 1 month ago I got the money credited back to my account because something went wrong, I don't know.

Now I have only given 250 euros for payment and I still have nothing.

hallo ich habe vor einem jahr ca. 4500 euro gewonnen und wollte mir dann 4000 euro auszahlen lassen vor ca. 1monat hab ich das geld wieder gutgeschrieben bekommen weil wol irgendwas falschlief was weis ich nicht.

jetzt habe ich mal nur 250 euro zur auszahlung angegeben und habe immernoch nix.

Hello Michael,

Thank you very much for submitting a complaint and I'm really sorry to hear about your issue with Casino MGA.

Please allow me to ask you a few more question before we would move forward.

When exactly did you request the withdrawals? Is this your first withdrawal request in the casino? Is your account already verified and if yes, since when? Did you use any bonus to accumulate your balance?

Looking forward to your answer and I hope we will be able to help you out.

Regards,

Nick

Hello, so my first payout was on March 23rd, 2021, my account was already verified but I don't have any more emails from it.

Yes, I played with a deposit bonus and continued to play until the wallet was empty and I was able to withdraw.

The current payout is from 01/26/2022

Regards W****** Michael

Hallo also meine erste Auszahlung war am 23.03.2021, mein Account war da verifiziert schon hab aber keine Email mehr davon.

Ja ich habe mit einen Einzahlung bonus gespielt und solange weiter gespielt bis der wallet leer war und ich eine Auszahlung vornehmen konnte.

Die jetzige Auszahlung ist vom 26.01.2022

Mfg W****** Michael

Hello Michael,

Didn't the casino send you any kind of e-mail regarding this issue? Voiding the balance usually means that you have breached their bonus terms and conditions. If they sent, please forward it to nikolas.b@casino.guru.

Regards,

Nick

Hello, I think you misunderstood me.

So my balance was not invalidated, the wallet was a bonus condition that had to be played down to zero so that you could only then make a payout. I did that and had the money paid out to me, but nothing ever came up, even after several requests

Up until a few weeks ago they said something went wrong and they would credit me back with what happened.

Now this time I only took a small amount of it for a renewed payment, which has still not come until now.

Regards W***** Michael

Hallo ich glaube sie haben mich missverstanden.

Also mein Guthaben wurde nicht ungültig gemacht, das wallet war eine Bonus Bedingung diese musste runtergespielt werden auf null damit man dann erst eine Auszahlung vornehmen konnte. Das habe ich getan und habe mir das Geld auszahlen lassen aber es kam nie was auch auf mehreren Nachfragen nicht

Bis vor ein paar Wochen da hieß es es wäre was falsch gelaufen und sie wurden mir das Guthaben wieder gutschreiben was geschehen ist.

Nun habe ich davon diesmal erst eine kleine Summe genommen für eine erneute Auszahlung diese kam bis jetzt immernoch nicht.

Mfg W***** Michael

Hello, I wanted to ask if there is anything new?

Kind regards

Hallo wollte mal nachfragen ob es was neues gibt???

mfg

????

Dear Michael,

Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved."This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease of rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice of Casino MGA to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Casino MGA. I wish I could be of more help.

The casino can reopen this complaint anytime.

The complaint was reopened and closed again as resolved after the player contacted us that the money has arrived on his account.