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Please I put into the casino 5 euros deposit bonus was ten euros and since I deposited I can not play any game I can not do anything nor withdraw the money I do not recommend

Prosím vás vložila jsem do casina 5 eur bonus za vklad byl deset eur a od té doby co jsem vložila nemůžu hrát žádnou hru nic nemůžu dělat ani ty peníze vybrat nedoporučuji

Dear Daniela,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you played any of your deposited funds, or they’re still untouched inside your account? Have you been asked to verify your account before a refund can be processed?

If there’s any relevant communication please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Daniela,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.