Nepravedna konfiskacija
Zaplenjeno je 32.000 dolara u gotovini.
U novembru sam iskoristio bonus na depozit u casinoKs-u i poništio uslove bonusa. Nakon toga, pretvorio sam ga u keš i igrao dok nisam dobio 32.000 dolara. Kada sam pokušao da podignem novac, bio sam podvrgnut upornom KIC procesu, uključujući prinudne mere kao što je obaveza da učestvujem u video pozivu samo pomoću Skipe-a ili Zoom-a. Bilo je i zahteva za tromesečne platne liste. Uprkos činjenici da su to bili zvanični dokumenti, postojali su slučajevi u kojima slike nisu bile dovoljno jasne i kompanija je morala da ih ponovo uradi, što je proces koji je izgledao kao nerazumno odlaganje pod maskom KIC procedure. Nakon što sam se pridržavao svega ovoga i čekao oko nedelju dana da se KIC odobri, čekao sam povlačenje kada je moj račun iznenada zamrznut i moj novac je konfiskovan. Kada sam pitao za razlog, nisu dali nikakvo detaljnije objašnjenje, samo su insistirali da se radi o kršenju uslova korišćenja i odbijali da razgovaraju putem ćaskanja. Imam dokaz o dobicima iz slot igre, koja nije prekršila nikakve uslove, kao i dokaze iz ćaskanja. Pošto ne mogu direktno da komuniciram sa sajtom kazina, može li neko da interveniše u moje ime?
Unfair confiscation
$32,000 in cash was confiscated.
In November, I used a deposit bonus at casinoX and cleared the bonus conditions. After that, I turned it into cash and played until I had gained $32,000. When I tried to withdraw the money, I was subjected to an insistent KYC process, including forced measures such as being required to participate in a video call using Skype or Zoom only. There were also demands for three months' worth of pay slips. Despite the fact that these were official documents, there were instances where the images were not clear enough and had to be redone by the company, a process which felt like an unreasonable delay under the guise of the KYC procedure. After complying with all this and waiting about a week for the KYC to be approved, I was waiting for the withdrawal when my account was suddenly frozen and my cash was confiscated. When I asked for the reason, they did not provide any detailed explanation, only insisting that it was a violation of the terms of use and refusing to have a conversation via chat. I have proof of the winnings from the slot game, which did not violate any terms, as well as evidence from the chat. Since I can't communicate directly with the casino site, could someone please intervene on my behalf?
不当な没収
＄32,000キャッシュ没収されました。
11月にcasinoXで入金ボーナスを使用し、ボーナス条件をクリアしました。 その後キャッシュとなり遊んでいると＄32,000になったので出金しようとすると、執拗なKYCがあり、例えばSkype又はzoom限定のビデオ通話をしないと出金しないといった強制、３ヶ月分給与明細の要求がありました。 過程で会社書類にも関わらず画像不鮮明で会社に作り直してもらえなどKYCの常軌を逸した時間稼ぎのような酷い内容もございました。 それら全てに応じて１週間ほど待ちKYCが承認され、出金待ちをしていると突然アカウントを凍結されキャッシュを没収されました。 理由を聞いても詳細は明かされず利用規約違反の一点張りでチャットと会話になりません。 こちらは規約違反していないスロットの勝利金画像、またチャットの内容の証拠がございます。 カジノサイトと会話にならないので間に入っていただけないでしょうか？
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