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I'm a player from Russia. I registered on this site on January 24th and 25th. I made a deposit of 5,428 rubles. I played roulette and slots, and my balance reached 50,000 rubles. I tried to withdraw and then was told to go through verification. I sent all the requested documents and waited a month for their response. Today, all my winnings were confiscated for an unknown reason. The casino is not making contact. Help me.

Soy un jugador de Rusia. Me registré en este sitio el 24 y 25 de enero. Hizo un depósito de 5428 rublos. Jugué a la ruleta y a las tragamonedas y mi saldo llegó a ser de 50.000 rublos. Intenté retirarme y luego me dijeron que pasara por la verificación. Envié todos los documentos que me pidieron y esperé un mes su respuesta. Hoy todas mis ganancias fueron confiscadas por una razón que desconozco. El casino no hace contacto. Ayúdame

Dear aneyjaylene42,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Do you currently have access to your casino account?
• Could you please advise if you received any confirmation regarding successful verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I have access to my account. They told me to withdraw my deposit after which they will block my account

I have successfully passed the verification

I have not used any bonuses

Thank you very much for your reply, aneyjaylene42. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.