Deponovao sam $50,00 i nisam primenio nikakav bonus na svoj depozit. Imao sam sreće i osvojio 545,91 dolara. Zatražio sam povlačenje 500,00 dolara i poslao e-poštom sva dokumenta za verifikaciju lične karte.
Kontaktirao sam korisničku podršku putem ćaskanja uživo da vidim da li su primljeni. Ona mi kaže da postoji još jedan račun sa moje adrese, za koji nisam znao, a agent, Carina, mi kaže da otkažem svoj zahtev za povlačenje od 500,00 dolara i da podignem ceo iznos, 545,91 dolara jer bih morao da koristim originalni račun da igrati u kazinu.
Dakle, uradio sam zahtev za povlačenje u iznosu od 545,91 dolara koji je doveo moj račun na stanje od 0 dolara. Sada je račun zaključan ili zatvoren i nema načina da proverim moj zahtev za povlačenje. Sva moja istorija ćaskanja je takođe nestala, u kojoj me je Czarina uveravala da ću dobiti svoj novac.
Molim vas pomozite. Hvala.
I deposited $50.00 and did not apply any bonus to my deposit. I got lucky and won $545.91. I requested a withdrawal of $500.00 and emailed all my ID Verification documents.
I contacted customer service thru live chat to see if they were received. She tells me that there is another account from my address, which I was unaware of, and the agent, Czarina, tells me to cancel my $500.00 withdrawal request and to withdraw my whole balance, $545.91 because I would have to use the original account to play in the casino.
So, I did a withdrawal request for $545.91 which took my account to $0 balance. Now the account is locked or closed and no way to check my withdrawal request. All of my chat history was also gone, in which Czarina assured me that I would receive my money.
Please help. Thank you.
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