NaslovnaPritužbeCasino1337 - Povlačenje igrača je odloženo zbog 'tehničkih problema'.
Casino1337 - Povlačenje igrača je odloženo zbog 'tehničkih problema'.
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Casino1337
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Sigurnosni indeks
Zajedno sa našom metodologijom recenzija, mi smo izračunali Sigurnosni indeks kazina baziran na više od 20 faktora, uključujući finansije, fer Uslove i pravila, prigovore igrača i drugo. Što je viši Sigurnosni indeks, veće su šanse da vam vaši dobici budu isplaćeni.
The player from Germany had encountered difficulties withdrawing €1,300 from his casino account. Despite several inquiries, the casino had only attributed the delay to "technical problems" and had not provided a resolution date. After two weeks of waiting and several conversations with the casino's support team, the player's withdrawal was cancelled by the casino. The casino had instructed the player to issue new withdrawals with a maximum limit of €500, which had prolonged the process. The player had expressed dissatisfaction with the service and accused the casino of fraudulent behavior. After the intervention of the Complaints Team, the casino had begun to process the payments, although the player had to request each withdrawal individually due to the casino's withdrawal limit. Eventually, all payments were successfully received by the player, who thanked the Complaints Team for their assistance. However, the player expressed dissatisfaction with the casino's service and vowed not to use it again.
Igrač iz Nemačke je naišao na poteškoće da podigne 1.300 evra sa svog kazino računa. Uprkos nekoliko upita, kazino je kašnjenje pripisao samo „tehničkim problemima“ i nije naveo datum rešavanja. Posle dve nedelje čekanja i nekoliko razgovora sa timom za podršku kazina, kazino je otkazao povlačenje igrača. Kazino je naložio igraču da izda nova povlačenja sa maksimalnim limitom od 500 €, što je produžilo proces. Igrač je izrazio nezadovoljstvo uslugom i optužio kazino za lažno ponašanje. Nakon intervencije tima za žalbe, kazino je počeo da obrađuje uplate, iako je igrač morao da zahteva svako povlačenje pojedinačno zbog ograničenja povlačenja u kazinu. Na kraju, igrač je uspešno primio sve uplate, koji se zahvalio Timu za žalbe na pomoći. Međutim, igrač je izrazio nezadovoljstvo uslugom kazina i obećao da je više neće koristiti.
Igrao sam u skladu sa Uslovima i odredbama i konvertovao bonus na depozit koji ima ograničenje za dobitke u pravi novac sa opkladama od 1€.
Verifikacija naloga se vrši prema podršci kazina.
Kontaktirao sam kazino podršku prijateljski, nekoliko puta, i takođe ih upozorio da ću napisati ovu žalbu ako ne obrađuju uplatu, ali izgleda da ih uopšte ne zanima privatno i pošteno razjašnjenje situacije.
Sve što dobijem od ovog kazina je komentar da imaju „tehničke probleme", a niko ne može niti će mi reći kada će ti „tehnički problemi" biti gotovi. Kao informacija, svako u zapadnom svetu može da izvrši bankovno plaćanje za nekoliko sekundi, a deponovanje + povlačenje su 2 od 3 glavne funkcije onlajn kazina.
Moj dosadašnji rezime, nažalost, može biti samo da je novac igrača NESTAO ZAUVEK nakon depozita i da ovaj kazino uopšte ne isplaćuje dobitke.
Želeo bih da upozorim sve (a nadamo se i mnogo ljudi) koji ovo čitaju DA NE IGRAJU TAMO.
Dragi CasinoGuru timu, pomozite mi da dobijem svoj pošteno osvojeni novac.
The casino does not pay my withdrawal of 1.300€.
I played according to the T&Cs and converted a deposit bonus which has bo win cap to real money with 1€ bets.
Account verification is done according to the casino support.
I contacted the casino support friendly, several times, and also warned them that I will write this complaint if they do not process the payment, but they did not at all seem to be interested in clarifying the situation privately and fairly.
All I get from this casino is the comment that they have „technical problems", and no one can or will ever tell me when these „technical problems" will be over. Just as an information, everybody in the western world can do bank payments in seconds, and depositing + withdrawing are 2 of the 3 main funtions of an online casino.
My summary so far, unfortunately, can only be that a players money is GONE FOREVER after the deposit and that this casino does not pay winnings at all.
I would like to warn everybody (and hopefully it is many people) reading this NOT TO PLAY THERE.
Dear CasinoGuru team, please help me to get my fairly won money.
Hvala vam puno što ste podneli žalbu. Žao nam je što čujemo za problem sa vašim povlačenjem i razumemo vašu zabrinutost. Međutim, imajte na umu da je prilično uobičajeno da povlačenja potraju nekoliko dana ili čak nedelja da se u potpunosti obrađuju. To znači da može proći neko vreme pre nego što se novac pojavi na vašem računu. Ovo kašnjenje može biti uzrokovano nedovršenom KIC verifikacijom ili velikim brojem zahteva za povlačenje.
Zbog toga savetujemo igrače da budu strpljivi, da u potpunosti sarađuju sa kazinom i da sačekaju najmanje 14 dana nakon zahteva za povlačenje pre nego što podnesu žalbu.
Ako je vaš nalog uspešno verifikovan, vaša istorija igara proverena, vaše povlačenje je odobreno od strane kazina, a još uvek niste primili svoje dobitke 14 dana od zahteva za povlačenje, obavestite nas i mi ćemo intervenisati i pokušati da pomognemo ti.
Hvala unapred na strpljenju i razumevanju.
Srdačan pozdrav,
Petronela
Dear MaxbetHunter,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Pa, ako mislite da su dve nedelje standardni period isplate za moderan kazino, onda sačekajmo još šest dana. Već mogu da vam kažem šta će kazino uraditi sa mojim povlačenjem za ovih šest dana: ništa. A onda kada preduzmete akciju, kazino će nastaviti da se izvinjava, priča o tehničkim problemima i krije se iza ovih argumenata.
Well, if you think that two weeks is a standard payout period for a modern casino, then let's just wait another six days. I can already tell you what the casino will do to my withdrawal in these six days: nothing. And then when you take action, the casino will continue to apologize, talk about technical problems and hide behind these arguments.
Gut, wenn Sie denken, dass zwei Wochen eine handelsübliche Auszahlungsdauer für ein modernes Casino sein soll, dann warten wir eben noch sechs weitere Tage. Ich kann Ihnen jetzt schon sagen, was in diesen sechs Tagen seitens des Casinos mit meiner Auszahlung passieren wird: nichts. Und wenn Sie dann tätig werden, wird sich das Casino weiter entschuldigen, von technischen Problemen sprechen und sich hinter diesen Argumenten verstecken.
Kao što je ranije pomenuto, ovde u Casino.Guru-u, dodeljujemo dvonedeljni vremenski okvir za rešavanje slučajeva kašnjenja plaćanja. Kontakt sa kazinom stupamo u kontakt tek nakon ovog dvonedeljnog perioda od zahteva za povlačenje. Bitno je napomenuti da se uzdržavamo od prevremenog obraćanja kazinima i da je većina slučajeva uspešno rešena u navedenom roku.
Da li je bilo nekih pomaka od našeg poslednjeg razgovora, molim vas?
Hi MaxbetHunter,
As mentioned before, here at Casino.Guru, we allocate a two-week timeframe to address delayed payment cases. We initiate contact with the casino only after this two-week period from the withdrawal request. It's essential to note that we refrain from reaching out to casinos prematurely, and the majority of cases are successfully resolved within this specified duration.
Have there been any developments since our last conversation, please?
Kao što sam već predvideo, ništa se nije desilo sa mojim povlačenjem u međuvremenu. Dve nedelje beznadežno čekam svoj novac.
Casino chat se ponaša samo sa izgovorima, nastavlja da priča o „tehničkim problemima" i govori o „davanju prioriteta" mom slučaju (poslednje „davanje prioriteta" je bilo pre nedelju dana), ali, naravno, novac nije isplaćen. Ali nisam baš iznenađen, jer je ovakvo ponašanje tipično za prevarante. 😉
As I already predicted, nothing has happened with my withdrawal in the meantime. I've been waiting hopelessly for my money for two weeks.
The casino chat only acts with excuses, continues to talk about "technical problems" and talks about "prioritizing" my case (the last "prioritizing" was a week ago), but of course the money is not paid out. But I'm not really surprised, because this kind of behavior is typical of scammers. 😉
Wie ich schon vorhergeshen habe, ist mit meiner Auszahlung in der Zwischenzeit nichts geschehen. Ich warte seit zwei Wochen hoffnungslos auf mein Geld.
Der Casinochat agiert nur mit Entschuldigungen, spricht weiter von „technischen Problemen" und redet von einer „Priorisierung" meines Falls (die letzte „Priorisierung" ist eine Woche her), aber ausgezahlt wird das Geld natürlich nicht. Wundert mich aber nicht wirklich, denn solch ein Verhalten ist typisch für Betrüger. 😉
Sada se podrška za ćaskanje ponaša kao da čekam više od dve nedelje na povlačenje je normalna stvar jer oni imaju svoj „proces" na mestu, što bi trebalo da bude proces prevarivanja igrača na njihove dobitke😊
Now Chat support acts like me waiting more than two weeks for my withdrawal is just a normal thing because they have their „process" in place, which should be a process to cheat players out on their winnings😊
Puno vam hvala, MakbetHunter, na pružanju svih potrebnih informacija. Sada ću preneti vašu žalbu kolegi Mihalu ( michal.v@casino.guru ) koji će vam biti u pomoći. Želim vam puno sreće i nadam se da će vaš problem biti rešen na vaše zadovoljstvo u bliskoj budućnosti.
Thank you very much, MaxbetHunter, for providing all the necessary information. I will now transfer your complaint to my colleague Michal (michal.v@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.
Pošto ovaj DAMA NV kazino očigledno nikada neće odgovoriti ovde (5 dana bez ikakve reakcije CasinoGuru timu), daću ažuriranje:
Posle tri nedelje besmislenog čekanja na moj novac, kazino mi je samo tako otkazao povlačenje. Hteli su da izdam nove isplate sa maksimalnom veličinom od 500€, što je podatak koji je bilo ko od takozvanih servisnih agenata mogao da mi da u nekom od mojih brojnih razgovora sa njima, ali to, naravno, nisu spomenuli.
Sada, pretpostavljam, ponovo počinje besmisleni period čekanja od više nedelja do sledećeg detalja koji nije u potpunosti u skladu sa onim što žele.
Kontaktirao sam podršku, ali bez odgovora kao i uvek. Dobio sam samo sistemsku poruku da je moj tiket otvoren, ali već imam 5-6 takvih poruka u inboku i nikad nisam dobio odgovor.
Sve u svemu: užasno iskustvo, verovatno nikada neću dobiti svoj dobitak.
Ažuriraću ovo u slučaju da plate moje povlačenje. Sve dok nema ažuriranja od mene, nema plaćanja od njih, a u međuvremenu ne mogu nikome preporučiti da uplati nijedan cent u ovaj takozvani kazino, što je verovatno lažno i prevara.
Nisam očekivao to od većeg provajdera kao što je DAMA NV, tako tužno…
As this DAMA N.V. casino will obviously never reply here (5 days without any reaction to CasinoGuru team), I‘ll give an update:
After three weeks of meaningless waiting for my money, the casino cancelled my withdrawal just like that. They wanted me to issue new withdrawals with 500€ max size, which is an information that any of the so called service agents could have given me in one of my many many chats with them, but of course, they did not mention that.
Now, I guess, the meaningless waiting period of many weeks until the next detail that is not fully according to whatever thing they want begins again.
I contacted the support, but no answer from them like always. I only got the system message that my ticket has been opened, but I already have 5-6 of such messages in my inbox and never got a reply.
All in all: horrible experience, will probably never get my winnings.
I will update this in case they pay my withdrawal. As long as there is no update from me, there is no payment from them and in the meanwhile I cannot recommend to anyone to deposit a single cent in this so called casino, which is probably fake and fraud.
Did not expact that from a bigger provider like DAMA N.V., so sad…
Voleli bi da zamolimo kazino da odgovori na ovu pritužbu. Produžujemo timer za 7 dana. Ako kazino ne odgovori u predviđenom roku, prigovo ćemo zatvoriti kao "nerešen", što može negativno uticati na rejting kazina.
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
„Može negativno uticati na rejting"?! Igračima je najvažnije da kazina plaćaju isplate.
Ako lažno ponašanje kazina ne utiče masovno na njegov rejting - kako bi se rejting kazina na ovoj platformi ikada smanjio?!
Nije pouzdano!
PS: ako je tačno ono što sam naveo u ovoj poruci, onda znam zašto kazino ne odgovara: ne mora da odgovara jer će rejting ostati isti čak i ako masovno varaju igrače, kao što radi ovaj kazino! 😉
„May negatively effect it‘s rating"?! The most important thing for players is that casinos pay withdrawals.
If fraudulent behaviour from a casino does not effect it‘s rating massively - how should a casino rating on this platform ever decrease?!
Not trustworthy!
PS: if what I mention in this message is true, then I know why the casino does not answer: it does not need to answer because the rating will stay the same even if they massively cheat on players, like this casino does! 😉
Bio sam u kontaktu sa predstavnicima kazina van ove teme i dobio sam potvrdu da je prvi deo vašeg povlačenja već odobren, a da će i ostatak uskoro biti takođe. Obavestite nas ovde u niti kada stigne vaše povlačenje. Mi očekujemo da čujemo od vas.
Dear MaxbetHunter,
I have been in contact with casino representatives outside of this thread and I got confirmation that the first part of your withdrawal has already been approved and the rest will soon be as well. Please let us know here in the thread when your withdrawal arrives. We look forward to hearing from you.
Sa moje tačke gledišta, to nije tačno. Pogledajte priloženi snimak ekrana koji sam napravio pre nekoliko sekundi iz kazino novčanika. Sve transakcije su na čekanju, nijedna transakcija nije odobrena. I nikakav novac nije stigao na moj bankovni račun iz kazina.
From my point of view, that is not true. See the attached screenshot I took some seconds ago from the casino wallet. All transactions are pending, no transaction is approved. And no money arrived on my bank account from the casino.
Kazino počinje da plaća. Problem: imaju 500€ mak. povlačenje, tako da sam morao da napravim više od 1 povlačenja. Kad god isplate jedno povlačenje, otkazuju sva ostala jer je „dozvoljeno samo 1 povlačenje dnevno". Značenje: nakon povlačenja, moram da sačekam jedan dan, a zatim da uradim novo povlačenje. Naravno, tada uvek postoji dodatno vreme čekanja do obrade sledećeg povlačenja i tako dalje.
Ceo proces je osmišljen tako da ide što je moguće sporije i još uvek nije plaćeno 300€.
Znači, nastavljam da radim ono što radim već 4 nedelje: čekam.
The casino starts to pay. Problem: they have a 500€ max. withdrawal, so I had to make more than 1 withdrawal. Whenever they pay a single withdrawal, they cancel all the others because „only 1 withdrawal per day is allowed". Meaning: after a withdrawal, I have to wait a day and then do a new withdrawal. Of course, then there is always additional waiting time until the next withdrawal is processed and so on.
The whole process is designed to go as slow as possible and 300€ are still not payed.
Meaning, I continue to do what I do for 4 weeks now: waiting.
Kao što sam već pomenuo, svi vaši zahtevi za povlačenje će na kraju biti odobreni i isplaćeni, čak i ako zahtevi moraju da se postavljaju jedan za drugim. Ponekad se dešavaju tehnički problemi, ljudi nisu savršeni i nije moguće funkcionisati na 100% sve vreme bez ikakvih grešaka ili problema.
Uveravam vas, u najboljem je interesu kazina da isplati igrače u potpunosti i na vreme, ali ponekad sve što možemo da uradimo je da sačekamo. Obavestite nas ovde u niti sa svim novostima u vezi sa ostatkom vaše uplate. Siguran sam da će to biti uspešno rešeno.
As I have mentioned above, all your withdrawal requests will eventually be approved and paid out, even if the requests have to be placed one after another. Sometimes technical issues happen, people are not perfect and it is not possible to function at 100% all the time without any mistakes or issues.
I assure you, it is in the casino's best interest to pay out the players in full and on time, but sometimes, all we can do is wait. Please let us know here in the thread with any updates regarding the rest of your payment. I am sure it will be resolved successfully.
Poslednje povlačenje je isplaćeno, zahvaljujući CasinoGuru timu!
Sve u svemu: najgore iskustvo isplate koje sam imao do sada. Nikada više neću uplatiti nijedan cent u Casino1337, niti bih preporučio bilo kome da igra tamo.
Last withdrawal is payed, thanks to CasinoGuru Team!
All in all: worst payout experience I had so far. I will never again deposit a single cent in Casino1337, nor would I recommend anyone to play there.
Drago mi je da čujem da je vaš problem uspešno rešen. Sada ću žalbu označiti kao „rešenu" u našem sistemu.
Hvala vam na saradnji i ne ustručavajte se da kontaktirate naš centar za rešavanje žalbi ako budete imali problema sa ovim ili bilo kojim drugim kazinom u budućnosti. Tu smo da pomognemo.
Srdačan pozdrav,
Michal V, Casino.Guru
Dear MaxbetHunter,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Michal V, Casino.Guru
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