Draga billie888 ,
Nakon detaljnog pregleda vašeg slučaja, želeo bih da podelim rezultate naše istrage. Na osnovu dokaza koje je pružio kazino, moramo sa žaljenjem odbaciti vašu žalbu kao neopravdanu.
Dokazi jasno ukazuju na to da je vaš nalog povezan sa drugim nalozima koji su kreirani ili kojima se pristupalo sa istog uređaja ili lokacije, sa podudarnim podacima i nedavnim aktivnostima u igri. Kreiranje više naloga za iskorišćavanje bonusa predstavlja ozbiljno kršenje odredbi i uslova većine onlajn kazina, jer ugrožava integritet okruženja za igre. Takve radnje mogu dovesti do nepravednih prednosti, posebno u pogledu bonusa i promocija dizajniranih za pojedinačne naloge. Da bi održali fer igru, kazina striktno sprovode politiku protiv ovakvog ponašanja.
Za buduću referencu, snažno vas ohrabrujem da se pridržavate Uslova i odredbi kazina i izbegavate sve radnje koje se mogu shvatiti kao pokušaj da se stekne nepravedna prednost. Razumem da ovo nije ishod kojem ste se nadali, ali dokazi su konačni.
Hvala vam na razumevanju. Iako mi je žao što u ovom slučaju nisam mogao da pružim povoljnije rešenje, imajte na umu da je naš Centar za rešavanje žalbi uvek dostupan ako vam zatreba pomoć u vezi sa budućim problemima.
Srdačan pozdrav,
Kubo
Dear billie888,
After a thorough review of your case, I would like to share the results of our investigation. Based on the evidence provided by the casino, we must regretfully reject your complaint as unjustified.
The evidence clearly indicates that your account is linked to other account/s that were created or accessed from the same device or location, with matching data and recent gameplay activity. Creating multiple accounts to exploit bonuses is a serious violation of most online casinos' Terms and Conditions, as it compromises the integrity of the gaming environment. Such actions can result in unfair advantages, particularly regarding bonuses and promotions designed for single accounts. To maintain a fair playing field, casinos strictly enforce policies against this behavior.
For future reference, I strongly encourage you to adhere to the casino's Terms and Conditions and avoid any actions that may be perceived as an attempt to gain an unfair advantage. I understand this is not the outcome you were hoping for, but the evidence is conclusive.
Thank you for your understanding. While I regret that I couldn't provide a more favorable resolution in this instance, please know that our Complaint Resolution Center is always available should you need assistance with any future issues.
Best Regards,
Kubo
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